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636 Reviews of Germain Honda of Naples - Service Center
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May 27, 2012
MY HUSBAND MADE A 9:00AM APPOINTMENT WITH THE GERMAIN NAPLES HONDA SERVICE DEPARTMENT FOR A RECALL ISSUE ON OUR 2007 HONDA ODYSSEY, BY 4:00PM WE DROVE AWAY IN A NEW 2012 HONDA ODYSSEY, THANKS TO SEREF DE NAPLES HONDA SERVICE DEPARTMENT FOR A RECALL ISSUE ON OUR 2007 HONDA ODYSSEY, BY 4:00PM WE DROVE AWAY IN A NEW 2012 HONDA ODYSSEY, THANKS TO SEREF DENIZERI. WHAT AN AMAZING EXPERIENCE WE HAD WITH SEREF, ESPECIALLY SINCE WE HAD ALREADY MADE UP OUR MINDS NEVER TO PURCHASE ANOTHER AUTOMOBILE FROM HONDA BECAUSE OF THE BAD EXPERIENCE WE HAD PURCHASING OUR 2007 HONDA THERE 2 YEARS AGO THROUGH ANOTHER SALESMAN (WHO IS NO LONGER WORKING THERE, AND WE KNOW WHY). NEVER BEFORE HAVE WE DEALT WITH A SALES/CONSULTANT EXPERT LIKE SEREF. HE WAS VERY KNOWLEDGEABLE, COURTEOUS, CARING AND VERY, VERY PATIENT. WE NEVER FELT RUSHED OR PUSHED TO MAKE A DECISION, NO HIGH-PRESSURE TACTICS. GERMAIN NAPLES HONDA SHOULD HAVE SEREF TEACH ALL CAR DEALERSHIPS HOW TO HANDLE PROSPECTIVE BUYERS. HE TRULY IS A VERY GIFTED PERSON AND HONDA SHOULD BE VERY PROUD TO HAVE HIM ON THEIR TEAM. HE WILL BE HIGHLY RECOMMENDED TO OUR FAMILY AND FRIENDS, THEY DESERVE TO HAVE THE EXPERIENCE WE HAD. THANK YOU, SEREF! VIRGIL AND CATHERINE More
by vica1938
Employees Worked With
April 13, 2012
Was there visiting and using my Brother-in-Law's car that he leaves at a vacation home. Starter went out and I called Germain Service Department, talked with Bob, who recommended a tow and fixed the car in l he leaves at a vacation home. Starter went out and I called Germain Service Department, talked with Bob, who recommended a tow and fixed the car in less than 24 hours. Would highly recommend their service department. More
by dschermer
March 10, 2012
Lee Glesmer helped us with a complicated repair on our brand new Honda CR-V. He secured another vehicle for us while ours was being fixed (at no expense to us.) Since we were on vacation in south Florida brand new Honda CR-V. He secured another vehicle for us while ours was being fixed (at no expense to us.) Since we were on vacation in south Florida at the time, this was highly appreciated. His explanation of a complicated problem was more than satisfactory. These two snowbirds really appreciated his professionalism in a tough time. More
by bggsrck
Employees Worked With
Lee Glesmer
February 10, 2012
Lee Glesmer was fantastic. He took our Honda CR-V and had the service people check for transmission noise. He was great with setting up an appointment and being on time and professional. Lee arranged f had the service people check for transmission noise. He was great with setting up an appointment and being on time and professional. Lee arranged for us to have a loaner car for the day that the service was completed. He contacted us with updates and always addressed my wife and I as, Mr. and Mrs. Cavalieri. This was done after knowing we were from out of state and would not be a follow -up customer. He got us coffee and talked to us about the service,and suggested follow-up procedures with our Honda dealer back in Michigan. I established a feeling of confidence with the entire dealership because of our association and communication with Lee. He is indeed a master in his position and a valuable asset for Germain Honda in Naples, Florida. My wife and I left saying that we had never had such excellent service and professional attention at any dealership anywhere we had ever been that can compare to our experience there. Please give them a try and I can assure you of a pleasant environment along with excellent service. More
by jcavalieri
Employees Worked With
Lee Glesmer
January 19, 2012
George provided great service as well as being extremely personable. Quite frankly, I can't say that I've always had the most pleasurable experience at car dealerships. Let me tell you these guys are wonder personable. Quite frankly, I can't say that I've always had the most pleasurable experience at car dealerships. Let me tell you these guys are wonderful. It's completely worth it... in terms of driving over to Germain in Naples as opposed to my own backyard dealership( Ft Myers). That's saying something!! More
by astrominger
Employees Worked With
George Donovan
January 10, 2012
I had my Honda Accord serviced at Germain Honda of Naples and their customer service here was outstanding. I've had more than a few horrible experiences with other dealers in the past and it was nice to lea and their customer service here was outstanding. I've had more than a few horrible experiences with other dealers in the past and it was nice to leave there knowing I was taken care of. George was very helpful, compassionate and professional. Thank you very much:) More
by adelva22
Employees Worked With
George M. Donovan
December 30, 2011
I purchased a used 2009 Honda accord coupe about two months ago that had almost 16,000 miles on it and maybe put 3,000 miles on it since the purchase and noticed my back tires were making a screeching n months ago that had almost 16,000 miles on it and maybe put 3,000 miles on it since the purchase and noticed my back tires were making a screeching noise come to find out that I already needed to spend $200 on new back brake pads. I was upset considering I just bought the car that was supposed to have gone threw a certified inspection before being put out on the lot. Lee Glesmer was sure to take care of my concern and make sure it was covered the correct way. I in the end did not end up spending a dime. Germain has a huge reputation in SW Florida and was greatly concerned about my service that turned out better than i expected. Thank you again! More
by Jennamarieann92
Employees Worked With
Lee Glesmer
December 26, 2011
I have a 1997 Honda Accord. Purchased at Germain Honda and I go there for all the service needs. Dave Espinosa is so knowledgeable and caring. Jeff, the mechanic, is very kind and along with Dave will ex and I go there for all the service needs. Dave Espinosa is so knowledgeable and caring. Jeff, the mechanic, is very kind and along with Dave will explain whatever the problem might be. They are like family, very respectful and genuinely caring. I have recommended Germain Honda to many people. More
by smehas
Employees Worked With
Dave Espinosa & Jeff (mechanic)
November 13, 2011
Our Honda is 10 years old and running like a champ due to the quality of service and maintenance by George Donovan and the Germain mechanics. We have never been sold a service we didn't need and have always the quality of service and maintenance by George Donovan and the Germain mechanics. We have never been sold a service we didn't need and have always been treated very well. It can be stressful when there is something wrong with one's primary means of transportation: George immediately attends to our vehicle and gets it back to us the same day, cleaned and in perfect working order. The level of service provided exceeds our expectations every time--to find a Service Advisor that you can trust is an added bonus. We would not go anywhere else! More
by jrs2020
Employees Worked With
George Donovan
November 11, 2011
We were especially pleased with the care and attention that your service personnel gave us. Lee was right there to answer every question we had and made sure to get back to us promptly. We were also satis that your service personnel gave us. Lee was right there to answer every question we had and made sure to get back to us promptly. We were also satisfied with the price that was quoted us for replacement of the IMA battery, especially since our warranty had run out 6,000 miles before. More
by Pennie
Employees Worked With
Lee
