Germain Honda of Naples - Service Center

The sevice Dept. @ Germain Honda has always met or exceeded my expectations. They are friendly, knowledgeable, and just really nice people to work with. Recently, George Donovan exceeded my expectatio exceeded my expectations. They are friendly, knowledgeable, and just really nice people to work with. Recently, George Donovan exceeded my expectations on a routine service visit - great guy! Also, Lee, Bobby, and their office staff are always terrific as well. I would highly recommend this service dept. - keep up the great work! More

Mr Denaglie was rude. He immediately accused me of damaging the tire sensor. It was the second malfunctioning sensor in three months. I bought the car in Boston where they are polite and helpful. The damaging the tire sensor. It was the second malfunctioning sensor in three months. I bought the car in Boston where they are polite and helpful. The car is still under warranty. I left the car overnight and when I came to pick it up all three service reps ignored me. More

George was extremely helpful, friendly, and professional. He went above and beyond the call of duty and turned what could have been a very frustrating experience into a pleasant one. The service was fantast He went above and beyond the call of duty and turned what could have been a very frustrating experience into a pleasant one. The service was fantastic and greatly exceeded our expectations. We truly felt that George cared. Thank you so much. More

John McDonnell is one of the most understanding and patient sales person you would ever want to meet. John McDonnell will go distance and stay with it for the long haul. In one year John McDonnell has patient sales person you would ever want to meet. John McDonnell will go distance and stay with it for the long haul. In one year John McDonnell has gone to bat for me twice and has gotten me a great deal. John McDonnell Knows his cars and will get you in the right car for you. Thanks John McDonnell, Michael Fertile. More

I will be very brief. Just to let you know i went in for I will be very brief. Just to let you know i went in for service only for my 2011 Odyssey 30k and as usual i stopped to have a hot chocolate with Mr I will be very brief. Just to let you know i went in for service only for my 2011 Odyssey 30k and as usual i stopped to have a hot chocolate with Mr Seref Denizeri, and what was my surprise that in less than 2 hours i was driving a new 2012 same color Odyssey and lower payments. I wanted to congratulate Germain honda for having such a prestigious person in there team, wish that they can accomplish all the goals and numbers in the years to come. Also for my family and my self there is no other Car dealer and no price searching, when we want something all we do is call Mr. Seref and we know we are in the best hands out there. Thank you very much, and this letter is coming from a super satisfied customer. Warm regards. Jicham Zaatini More

Mr Donovan was courteous and helpful. Service was quick and my car looks great. I will use Germain Honda for all my future work. I appreciated the dealership picking me up when the car was done. and my car looks great. I will use Germain Honda for all my future work. I appreciated the dealership picking me up when the car was done. More

To whom it may concern: I had occasion a few months To whom it may concern: I had occasion a few months ago to write to and speak with Willy Demjanczul at Germain Honda. He was very accomodating and To whom it may concern: I had occasion a few months ago to write to and speak with Willy Demjanczul at Germain Honda. He was very accomodating and communicated with me by phone and in writing in answer to my inquiry. George Donovan is my service Advisor at 239-643-4044, Ext. 242. His cell is 347-844-5874. I always see George when I bring my car in to be serviced. He greets me like an old friend and immediately gets the paper work started very soon after I arrive. Today I brought my car in late in the day at 4:00 p.m. for a lube,oil change, and tire rotation. He was just as interested in doing a good job for me at that hour even though I am sure he must have been tired at the end of the day. Usually I bring my car at the beginning of his work day. He treats me with great respect and is very sensitive to the fact that I do a lot of volunteer work and sometimes, not today, I have a full schedule of hospital visits for my church or a hospice visit as a volunteer for Avow Hospice here in Naples. A few months ago he gave me a beautiful loner car so I could make those visits while my car was being serviced with services that required more time. He accommodates me to the fullest and I am most appreciative. I have no trouble waiting for my car on almost all occasions. I am very happy to use the computer in the waiting room which is a huge plus for me and there is also a first class coffee machine in the same waiting area. I love to go to Germain Honda in Naples as you can read! I would appreciate your complimenting George on his exceptionally good care of my needs each time I come to his Germain Honda Service area. I am a very satisfied customer. I would like you to send a copy of this message to George to assure him that he is appreciated. Thank you. Linda Chatterton More

Stopped in for an oil change on my 2010 Honda and left with a 2012! Very hesitant about leasing but Seref convinced me it was the economical way to go. Thanks, Seref! with a 2012! Very hesitant about leasing but Seref convinced me it was the economical way to go. Thanks, Seref! More

MY HUSBAND MADE A 9:00AM APPOINTMENT WITH THE GERMAIN NAPLES HONDA SERVICE DEPARTMENT FOR A RECALL ISSUE ON OUR 2007 HONDA ODYSSEY, BY 4:00PM WE DROVE AWAY IN A NEW 2012 HONDA ODYSSEY, THANKS TO SEREF DE NAPLES HONDA SERVICE DEPARTMENT FOR A RECALL ISSUE ON OUR 2007 HONDA ODYSSEY, BY 4:00PM WE DROVE AWAY IN A NEW 2012 HONDA ODYSSEY, THANKS TO SEREF DENIZERI. WHAT AN AMAZING EXPERIENCE WE HAD WITH SEREF, ESPECIALLY SINCE WE HAD ALREADY MADE UP OUR MINDS NEVER TO PURCHASE ANOTHER AUTOMOBILE FROM HONDA BECAUSE OF THE BAD EXPERIENCE WE HAD PURCHASING OUR 2007 HONDA THERE 2 YEARS AGO THROUGH ANOTHER SALESMAN (WHO IS NO LONGER WORKING THERE, AND WE KNOW WHY). NEVER BEFORE HAVE WE DEALT WITH A SALES/CONSULTANT EXPERT LIKE SEREF. HE WAS VERY KNOWLEDGEABLE, COURTEOUS, CARING AND VERY, VERY PATIENT. WE NEVER FELT RUSHED OR PUSHED TO MAKE A DECISION, NO HIGH-PRESSURE TACTICS. GERMAIN NAPLES HONDA SHOULD HAVE SEREF TEACH ALL CAR DEALERSHIPS HOW TO HANDLE PROSPECTIVE BUYERS. HE TRULY IS A VERY GIFTED PERSON AND HONDA SHOULD BE VERY PROUD TO HAVE HIM ON THEIR TEAM. HE WILL BE HIGHLY RECOMMENDED TO OUR FAMILY AND FRIENDS, THEY DESERVE TO HAVE THE EXPERIENCE WE HAD. THANK YOU, SEREF! VIRGIL AND CATHERINE More