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Germain Honda of Naples - Service Center

Naples, FL

4.9
588 Reviews

588 Reviews of Germain Honda of Naples - Service Center

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August 31, 2024

Christian Molina was super helper and so nice. He was very knowledgeable and available to answer any questions. He kept me updated on the progress of my vehicle. More

by msbain82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Molina
Sep 04, 2024 -

Germain Honda of Naples responded

We are pleased to learn the Christian provided a quality and informative service experience. See you down the road. Best Regards, James Koser General Manager

August 30, 2024

Albert Checo was great in walking me through the analysis of what I may need in servicing my breaks. He advised me on what the best outcome would be when servicing my brakes. More

by Ralphagomz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Checo
Sep 04, 2024 -

Germain Honda of Naples responded

Thank you for taking the time to share your positive and informative service visit. Our team looks forward to continuing to be your service provider. Best Regards, James Koser General Manager

August 29, 2024

James Walgreen, Service Advisor, has a very professional approach and demeanor. Always makes you feel welcome abd very responsive to your needs. More

by LC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Walgreen
Aug 29, 2024 -

Germain Honda of Naples responded

We're so pleased to have your trust and confidence in our service team. We wish you many more happy travels! Best Regards, James Koser General Manager

August 22, 2024

Service was excellent and quickly completed, personnel were extremely professional. The waiting area was extremely clean. More

by Jdewman32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Baloolota
Aug 23, 2024 -

Germain Honda of Naples responded

We are happy to know that you enjoyed a positive service experience and a comfy wait. Our team looks forward to our continued relationship. Best Regards, James Koser General Manager

August 22, 2024

Josue Quintanilla, my service manager, was friendly, efficient and knowledgeable. He answered my questions and made this service visit a pleasure. More

by Themolliegator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josue Quintanilla
Aug 23, 2024 -

Germain Honda of Naples responded

It means a lot to us to know that Josue left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! Best Regards, James Koser General Manager

August 20, 2024

David Doden made it very easy and was very efficient. Very thorough pleasant and informative. More

by owen55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Germain Honda of Naples responded

Thanks for the awesome feedback on your service visit! We hope you'll continue to choose Germain Honda for your automotive needs. Best Regards, James Koser General Manager

August 19, 2024

Great Service, clear communication, and best of all quality work , thanks David , will be back again More

by jmart2111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Germain Honda of Naples responded

Thank you for taking the time to let us know that David took great care of you. See you next time. Best Regards, James Koser General Manager

August 19, 2024

Landon Bates is an assest to the Germain Honda team! He is thorough, kind and diligent. More

by LaurieALind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Bates
Aug 20, 2024 -

Germain Honda of Naples responded

Thank you for sharing your positive experience with us. It is our pleasure to serve you and we hope that you do not hesitate to let us know if there is ever anything more that we may help you with. Best Regards, James Koser General Manager

August 19, 2024

I am so thankful to have found, and to have, David Doden as my service representative. He is a rare find and very valuable to me in maintaining my cars over the years. He is the person that keeps me comin More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Germain Honda of Naples responded

Thanks for leaving us such a wonderful review. We’re thrilled that you loved your experience; David will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work he puts in every day. Thanks for your kind words and we appreciate your support. Best Regards, James Koser General Manager

August 19, 2024

When I brought my 2024 Honda HRV in for warranty repair I was greeted by Josue Quintanilla, my service advisor. Josue was attentive and provided me excellent customer service at all times. Josue communicated More

by John M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Quintanilla
Aug 20, 2024 -

Germain Honda of Naples responded

Thank you so much for sharing your experience with Josue and our Service Department. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every single experience to be “five stars”! We appreciate you, your business and the positive feedback. Best Regards, James Koser General Manager

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