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Germain Honda of Naples - Service Center

Naples, FL

4.9
591 Reviews

591 Reviews of Germain Honda of Naples - Service Center

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August 14, 2021

My last visit I had Jim Walgreen as my service My last visit I had Jim Walgreen as my service representative. Jim was patient, kind and thorough..and represented Germain Honda well. Thank you Jim More

by docfries
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Walgreen
Aug 16, 2021 -

Germain Honda of Naples responded

We are pleased to know that you had a positive service experience with Jim and our team. Thank you for sharing. Best Regards, Don Nelson General Manager

August 13, 2021

The Service Department and Dave Doden always provide excellent care in a short amount of time. They exceed my expectations. More

by Henrirenninger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Germain Honda of Naples responded

We are thrilled to know that Dave and our team continually provide you with the quality service you deserve as a valued Germain customer. Best Regards, Don Nelson General Manager

August 04, 2021

The gentleman who took my car in was so kind. He indicated the service dept. would need my car for one hour and he was right on. Great waiting area with coffee and tables that were 6 ft. apart. Ve More

by djenick1313
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I only wish I could rr, Claude Babineau
Aug 05, 2021 -

Germain Honda of Naples responded

We appreciate your sharing your positive and efficient service experience and for letting us know you were comfortable waiting with us. See you next time. Best Regards, Don Nelson General Manager

August 02, 2021

Always excellent service !!!! Thank you Frank Silva for the best customer service/experience ever!! Always accommodating , friendly and professional Keep doing what your doing. Thank you More

by Schwetzy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Silva
Aug 02, 2021 -

Germain Honda of Naples responded

Thank you for your kind words and this 5-star review. We appreciate you and your business and look forward to serving you for many years to come. Best Regards, Don Nelson General Manager

July 26, 2021

Very impressed with Mr Santos Vargas, your customer advisor, and service performed. He was attentive, considerate. Service was able to identify the problem and fixed it. More

by Bira
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Santos Vargas
Jul 27, 2021 -

Germain Honda of Naples responded

Thank you for taking the time to leave Santos this kind review. We are thrilled to know he took excellent care of you. Best Regards, Don Nelson General Manager

June 25, 2021

Frank in service was excellent and everyone in the store helping my children as we waited in service. I can’t believe the cost of service either. I thought dealerships were expensive? Ha, best deal in town More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank
Jun 25, 2021 -

Germain Honda of Naples responded

Your complete satisfaction is the focus of our team here at Germain Honda of Naples. We are happy to know that Frank and our team were able to provide you with the level of service you deserve as a valued Germain customer. Best Regards, Don Nelson General Manager

June 12, 2021

My service advisor was Joel Schuchmann and he was excellent. I could not have asked for a better experience. I left a previous auto dealership as I was extremely dissatisfied with the service and per More

by jhgazdic
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Schuchmann
Jun 14, 2021 -

Germain Honda of Naples responded

Although we never like to hear that some had a bad experience elsewhere we are pleased to know that Joel was able to restore your faith in auto dealerships. We do hope this is the beginning of a long and lasting relationship. We welcome you to the Germain family of dealerships and look forward to providing you with the quality service you deserve as a valued Germain guest. Best Regards, Don Nelson General Manager

June 03, 2021

Scheduled an appointment for an oil change at Germain Honda and David Doden had me in and out in less than one hour. I was pleased with his service and friendly attention to reviewing my car and explaini More

by Naples Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Germain Honda of Naples responded

Thanks! We're happy to hear that you had a great experience with David and that he makes sure your car is well taken care of. We appreciate your business and look forward to working with you again in the future. Best Regards, Don Nelson General Manager

June 03, 2021

David Doden is excellent and takes real good care of us. The service manager, Claude Babineau, is always around if someone needs him and runs a tight ship. More

by steve duffy
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Germain Honda of Naples responded

Steve, We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Germain Honda of Naples with only the best there is to offer. Best Regards, Don Nelson General Manager

June 01, 2021

As always another excellent service experience at Germain Honda of Naples. Frank Silva and his crack team of mechanics and the customer lounge make the experience a painless one. Snacks, coffee and enterta More

by TurboTom3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Joseph Silva
Jun 01, 2021 -

Germain Honda of Naples responded

Your continued business and kind words are truly appreciated. Frank is committed to ensuring a positive guest experience and we thank you for highlighting his efforts. Best Regards, Don Nelson General Manager

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