Germain Honda of Naples - Service Center

I recently purchased a brand new 2021 Honda Accord Sport from Germain Honda of Naples back in April and had the most fantastic experience. I am leaving an additional review for my recent visit to their Serv from Germain Honda of Naples back in April and had the most fantastic experience. I am leaving an additional review for my recent visit to their Service Department. Wow. I worked with Frank Silva and he was amazing. Not only was he patient and thoughtful, he really went out of his way to walk through every step of the process and went the extra mile when it came to checking in on my car. He called me directly to let me know the update on my car within a few hours and assured me my car had a clean bill of health. I would HIGHLY recommend this entire dealership to anyone looking for a new or used car and huge shout out to Frank specifically- you were fantastic!!! Thank you Germain Honda!! More

Dave doden did a good job when I recently went in for a problem without a reservation. I was in and out within an hour and everything is fine. problem without a reservation. I was in and out within an hour and everything is fine. More

Great service 😅Joel Schuchmann was the service Advisor Great service 😅 Joel Schuchmann was the service Advisor that help me. I was very impressed with the service and will return. This was the second Great service 😅 Joel Schuchmann was the service Advisor that help me. I was very impressed with the service and will return. This was the second time he has help me. More

I am so pleased at the service attention I received from David Doden. He got me in quickly and ordered the windshield wiper motor replacement that was needed. This repair was completely under warranty, wh David Doden. He got me in quickly and ordered the windshield wiper motor replacement that was needed. This repair was completely under warranty, which was a great surprise to me! More

Joel did great job. Shuttle so helpful. Alacarte menu texted to me for items I approve and decline is brilliant. Great job by all! texted to me for items I approve and decline is brilliant. Great job by all! More

We had a wonderful first experience as a first time Service Client at Germain Honda of Naples. David Doden was our Service Advisor. He was knowledgeable, helpful, personable, and accommodating. He even Service Client at Germain Honda of Naples. David Doden was our Service Advisor. He was knowledgeable, helpful, personable, and accommodating. He even got my wife’s Prius into the Service Department without an appointment to find out the cause of the terrible smell in her car. It turned out that rats got into her car. His Team took care of the problem and also did excellent work on our Honda Ridgeline. David explained the work to be done and the cost to do it. He also gave us an excellent tip to avoid rats in our cars in the future. We were completely satisfied with our Service experience. We will be like my term customers. More

My service was covered by my extended warranty. Mr. Santos Vargas made sure I understood what repairs were needed. Good as new! Santos Vargas made sure I understood what repairs were needed. Good as new! More

On my visit Claude B was my representative he was nice and excellent answer all my questions and made me feel at ease good job and excellent answer all my questions and made me feel at ease good job More

I brought my 2018 Honda CR-V in for routine maintenance (oil change and tire rotation) and worked w/ Jim Walgreen. He was very professional and honest with me, which I really liked. There were some recomme (oil change and tire rotation) and worked w/ Jim Walgreen. He was very professional and honest with me, which I really liked. There were some recommended services for my vehicle, to which I declined and he respectfully didn’t push those services. That was very refreshing compared to other dealerships and service advisors I’ve been to in the past. He also regularly updated me on my vehicles progress, which was great! There was a bit of a wait time for the oil change and auto spa services (a little over 2 hours for both to complete), which was maybe the one area the dealership as a whole could improve on. Other than that, I am very satisfied and will come back again for the next service! More