Germain Honda of Naples - Service Center

I have been with Germain for going on 25 years and their service is the best I’ve ever experienced. Albert Checo is one of the best service advisors I have had. His background as a mechanic just makes it th service is the best I’ve ever experienced. Albert Checo is one of the best service advisors I have had. His background as a mechanic just makes it that much better (ready smile helps, too). He does need a business card and his assigned extension has someone else’s name. God bless! More

.y service advisor, Christian Marimon, was friendly, courteous, knowledgeable and helpful! My car was serviced, as expected and ready on time. courteous, knowledgeable and helpful! My car was serviced, as expected and ready on time. More

Josue Quintanilla made my experience phenomenal by assisting me with my concerns, needs & providing best feedback. assisting me with my concerns, needs & providing best feedback. More

Excellent service advisor, Dave Doden, exemplary maintenance staff, friendly and helpful staff. Appreciated John, giving me a ride to my home and an offer to pick me up if I needed a ride back to th maintenance staff, friendly and helpful staff. Appreciated John, giving me a ride to my home and an offer to pick me up if I needed a ride back to the dealership. Repair was taken care of and my vehicle is in tip top shape. I am extremely satisfied with Germain Honda of Naples. Marie Greenwell More

I had a problem with my battery. I didn’t have a reservation for service but was immediately seen. My service supervisor was Albert Checo and he went above and beyond to help me. In I didn’t have a reservation for service but was immediately seen. My service supervisor was Albert Checo and he went above and beyond to help me. In addition, he was pleasant and always smiling More

I was having AC issues with my Acura MDX. I took it to Germain Honda and Jim Walgreen was the service writer that helped me. Jim was a true professional in this field and really knew how to m I took it to Germain Honda and Jim Walgreen was the service writer that helped me. Jim was a true professional in this field and really knew how to make me feel confident that the issue would be fixed. He provided me a loaner car too which was a great help. When I got my car back the AC was fixed. I can't thank Jim and the technicians enough for a job well done. More

Albert Checo And his maintenance team did an excellent job on my last visit to Germain Honda. job on my last visit to Germain Honda. More

I have a 2007 Ridgeline with rust issues. A recall was issued a couple years ago by Honda to owners to have the vehicle checked out and repaired by a local dealer. My closest is Honda of Napl A recall was issued a couple years ago by Honda to owners to have the vehicle checked out and repaired by a local dealer. My closest is Honda of Naples. I called today Aug 1 at 9am to ask for help. The person on the service phone kept interrupting me, not listening to my questions, and telling me over and over again that I have to wait for a HONDAA CORP letter stating when the parts would be available for the recall. Its been years so I know the parts are available for order but this person did not want to give me an appointment and hung up on me. WOW, very POOR. I called the Estero dealer who was very glad to assist and offered an appointment immediately. WOW. Very good. Instead of 10 miles I now have to go 25 miles for service. More

I had my recently purchased Honda CRV in for service and Landon Bates from the service department was the person who assisted me. He was very polite, knowledgeable, professional and kept me informed of the Landon Bates from the service department was the person who assisted me. He was very polite, knowledgeable, professional and kept me informed of the status of my vehicle during the whole process. I would recommend Naples Honda and Landon Bates for any service/questions. More

My 1 Star rating is based on my overall experience with Germain Honda's Service Department. It is not a reflection on the last service advisor, Josue Quintanilla. Josue was very helpful. He deserves 5 Star Germain Honda's Service Department. It is not a reflection on the last service advisor, Josue Quintanilla. Josue was very helpful. He deserves 5 Stars. A year ago the service department was great, but something has changed at Germain Honda. The overall quality of service has plummeted. And this is not an isolated experience. My last four visits to Germain Honda's Service Department have been terrible. We've purchased only Honda automobiles since 1995. But Germain Honda's Service Department has changed this. Our next car will not be a Honda! More