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Germain Honda of Naples - Service Center

Naples, FL

4.9
589 Reviews

589 Reviews of Germain Honda of Naples - Service Center

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February 06, 2024

Landon was a very good service representative. Our problem was not fixed the first time, but it was the second time. He is a friendly, helpful person. More

by cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon
Feb 07, 2024 -

Germain Honda of Naples responded

We appreciate your patience and understanding in allowing Landon and our team the opportunity to continue to address your concern a second time ensuring we got it corrected. Thank you for leaving Landon this positive feedback regarding your visit. Best Regards, James Koser General Manager

February 05, 2024

Bruce Papp did an excellent job managing the service for my 2017 Pilot. He is a dealer asset! More

by Stjamespete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Carattinni
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Papp
Feb 05, 2024 -

Germain Honda of Naples responded

It's great to hear that your service experience was so pleasant and that you felt well accommodated by Bruce throughout the process. We appreciate your business and thank you for the kind review. Best Regards, James Koser General Manager

February 03, 2024

Germain Honda has always been my dealer of choice. Everyone that works there has always been courteous and honest! I, also, find their waiting area clean and furnished with coffee and snacks. They, More

by Shirley Mordini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Walgreen
Feb 05, 2024 -

Germain Honda of Naples responded

Your continued business and trust in our team mean so much to us all. Thank you for taking the time to leave us this kind review. Best Regards, James Koser General Manager

February 02, 2024

Bruce PAP provided excellent service even though we were not able to resolve my issue completely More

by mark8792
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce PAPA
Feb 05, 2024 -

Germain Honda of Naples responded

Thank you for leaving Bruce this kind review as well as for your business. Best Regards, James Koser General Manager

January 28, 2024

From the moment I pulled my Honda pilot in the service I received was top shelf! Bruce Pap kept me well informed during the whole repair process! More

by flynnjeff77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Pap
Jan 29, 2024 -

Germain Honda of Naples responded

Thank you for taking the time to share your positive service experience with Bruce. We are happy to know your visit was a quality Germain experience from beginning to end. Best Regards, James Koser General Manager

January 27, 2024

This dealership is run very efficiently. From the moment I arrived I was immediately greater by a service technician to make sure I was promptly attended to. More

by nyfl0511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Quintanilla
Jan 29, 2024 -

Germain Honda of Naples responded

Thank you so much for sharing your experience with our Service Department. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every single experience to be “five stars”! We appreciate you, your business, and the positive feedback. All the best! Regards, James Koser General Manager

January 27, 2024

Easy to set up appointment and drop my vehicle off early. David Doden was friendly and helpful throughout the process More

by Chris
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Germain Honda of Naples responded

Thanks, Chris! We're glad you felt well accommodated during your service visit. We appreciate your business and hope to work with you again in the future. Best Regards, James Koser General Manager

January 27, 2024

I would like to give a shout out to the service department's David Doden. This man always provides the excellent service that Germain Honda prides itself in. More

by Max
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Germain Honda of Naples responded

Thank you, Max! We're happy to hear that David continues to make your service visits so excellent and that you feel confident with the service he provides. We appreciate your business and look forward to working with you again in the future. Best Regards, James Koser General Manager

January 26, 2024

Germain Honda of Naples has always been a pleasure to deal with. Zachary Hadfield handled our service this time and he was professional, knowledgeable and friendly. He made sure our vehicle was servic More

by mb1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Hadfield
Jan 29, 2024 -

Germain Honda of Naples responded

Your continued business and kind words mean so much to us all. We appreciate you highlighting Zachary and his dedication to customer satisfaction. See you next time. Best Regards, James Koser General Manager

January 23, 2024

Friendly and professional. They handled most of our problems in a reasonable length of time. More

by johnjwn95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Bates
Jan 24, 2024 -

Germain Honda of Naples responded

We appreciate your business and feedback. If there is anything further you need, please let Landon know. Best Regards, James Koser General Manager

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