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Germain Honda of Naples - Service Center

Naples, FL

4.9
589 Reviews

589 Reviews of Germain Honda of Naples - Service Center

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March 05, 2024

Edward Lee took exceptional care of my car needs and dealt professionally with my concerns. More

by jkrenz311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Lee
Mar 06, 2024 -

Germain Honda of Naples responded

Thank you for taking the time to share your positive service visit with us here at Germain Honda of Naples. Your business words mean so much, we are thrilled to know that Edward took great care of you. Best Regards, James Koser General Manager

March 04, 2024

This dealership did a wonderful job in taking care of my normal maintenance of oil change and tire rotation. They also made a recommendation of changing my engine filter. Greatly appreciated. More

by Bob.Rosenbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Aguila
Mar 06, 2024 -

Germain Honda of Naples responded

Our goal is to ensure a positive service experience. Thank you for taking the time to share your visit with others. Best Regards, James Koser General Manager

February 29, 2024

Christisn Marimon was courteous professional and a credit tou your company he was knowledgable and very helpful More

by Jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian marimon
Feb 29, 2024 -

Germain Honda of Naples responded

We are fortunate to have Christian on our team taking great care of our valued guests. Thank you for sharing. Best Regards, James Koser General Manager

February 28, 2024

I have had a positive experience every time I’ve come to the dealership or have called with a question or concern More

by ivenir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Quintanilla
Feb 29, 2024 -

Germain Honda of Naples responded

Your continued business and complete satisfaction are the goal of our team here at Germain Honda of Naples. Thank you for sharing. Best Regards, James Koser General Manager

February 27, 2024

Edward Lee couldn’t have been more gracious and helpful in my experience with the service department. Highly professional and courteous from start to finish in the process. A first class employee More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Lee
Feb 27, 2024 -

Germain Honda of Naples responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Germain Honda of Naples. We hope you have a great day! Best Regards, James Koser General Manager

February 26, 2024

Josue Quintanilla always does a great job providing amazing service to his clients and makes sure they always satisfied. Honda of Naples it's a top Honda dealership. More

by carlos.a.salazar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seref Denizeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josue Quintanilla
Feb 26, 2024 -

Germain Honda of Naples responded

Our staff is pleased to know that Josue took great care of you and ensured you and your Honda stay safely on the road. Best Regards, James Koser General Manager

February 24, 2024

When I arrived for my service appointment I was immediately greeted by an attendant who took my info. Josue Quintanilla, my service advisor, then took over. He explained all the service options ava More

by herb1145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Quintanilla
Feb 26, 2024 -

Germain Honda of Naples responded

Thanks so much! Your total satisfaction is why we do what we do. Josue does an exceptional job of taking care of his client’s vehicles, and we’re glad your experience was no different. Thank you for choosing Germain Honda of Naples for your service needs! Best Regards, James Koser General Manager

February 23, 2024

Bruce Pap was professional, courteous and personable. He took the time to explain the reason for the recall. He made this service visit most effortless. Thanks. More

by lbirkeland
Recommend Dealer
Yes
Employees Worked With
Bruce Pap
Feb 23, 2024 -

Germain Honda of Naples responded

We are happy to know that Bruce provided you with the level of service you should expect from us here at Germain Honda of Naples. See you next time. Best Regards, James Koser General Manager

February 23, 2024

Josue Quintanilla was our service rep. We picked up a nail in one of our tires as we left Naples to drive north. Josue treated us as though we were his personal customers even though this More

by Flat Tire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Quintanilla
Feb 26, 2024 -

Germain Honda of Naples responded

Thank you for leaving Josue and our team this kind review. We are happy we were able to assist with this unforeseen repair and get you quickly and safely back on the road. We hope you enjoyed your time in Naples and if we may ever be of service to you in the future, please do not hesitate to let us know. Best Regards, James Koser General Manager

February 22, 2024

The rating is for the service side only. Brandon Bates. My service advised, excelled at keeping me up to date on the progress of my service. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Calvert
Feb 22, 2024 -

Germain Honda of Naples responded

We are happy to know that Chris took great care of you during your recent service visit. Best Regards, James Koser General Manager

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