Germain Honda of Naples

Francesca made my day Francesca Fortin greeted me with a smile, immediately put me at ease and went beyond and above throughout the entire process of buying a new car. I h Francesca Fortin greeted me with a smile, immediately put me at ease and went beyond and above throughout the entire process of buying a new car. I had expected high-pressure tactics and there was none of that! Instead, Francesca listened carefully to my wants and needs and found exactly what I was looking for. But most importantly, each and every time we hit a snag in the process, she was right there to investigate, explain and solve any issue that stood in the way. I highly recommend Francesca to anyone looking for a car at Germain Honda of Naples. More

Bait and Switch Another horrible Germain dealer. Got internet price, then was presented with a higher price at the showroom. After negotiating back to original offer, Another horrible Germain dealer. Got internet price, then was presented with a higher price at the showroom. After negotiating back to original offer, got a signed off financing deal from manager. Came back to pick up car after prep, was told the bank only offered us a rate at about twice the interest rate as the "deal" we signed. When I said to the finance manager it was a bait and switch, he got angry and said "there's the door" !! Of course I left. I went and arranged my own financing and called my salesperson (Francesca - she was great and was as baffled as I was about this waste of time) and she said she would wait for me to come down and do the deal. When I got there, the sales manager informed me that they would not accept USAA financing - they only take cash or their own financing. I have probably bought 10 cars over 30 years with USAA drafts, and they have NEVER been refused before. He made some lame excuse about delays using outside financing and customer complaints, but clearly they do not want to sell a car if they cannot make their cut of the finance deal. I guess they feel they are the only source for a CR-V. I'll be spending my $28,000 somewhere else tomorrow. Don't waste your time here unless you want to take whatever they decide to dish out. More

easy purchase No pressure and super nice sales personnel. John McDonnell and Mike Soles were very helpful in answering all questions and making this purchase seaml No pressure and super nice sales personnel. John McDonnell and Mike Soles were very helpful in answering all questions and making this purchase seamless . If your looking for a used car,this is the place! More

Fantastic experience I went December 21 to get a new car and worked with Seref Denizeri. He was fantastic to work with, friendly, pleasant, fun to be around. He never left I went December 21 to get a new car and worked with Seref Denizeri. He was fantastic to work with, friendly, pleasant, fun to be around. He never left me alone from the time I got there until the time I left. There was none of this waiting around by myself for half an hour at a time while the person goes off to talk to another person. He worked hard to get me my new car, and I highly recommend them to everyone. Euri was also fantastic to work with, he had us in and out in a short time and was pleasant and friendly as well. It was a wonderful experience. More

Never want to shop there .. They do deal one day take signatures and everything give you the car and next day the took it back and change the deal .i never saw this before who do They do deal one day take signatures and everything give you the car and next day the took it back and change the deal .i never saw this before who does that 😡 . Very bad service I will Never ever recommend them to anyone . Poor service 😡 More

My 2015 Audi A3 was everything I was told over the phone! I found this beautiful Audi A3 in a website & called Germaine Honda to get more info. Within minutes, salesperson Mark Mourning called me & answered a I found this beautiful Audi A3 in a website & called Germaine Honda to get more info. Within minutes, salesperson Mark Mourning called me & answered all my questions. I drove from Ft Lauderdale the next day to see this car & just hoped it was the condition that Mark had described! It was like looking at a brand new car! My experience w/Mark & the other employees @ Germaine Honda was so nice & very honest! My loan was arranged quickly as I had already applied on line the day before. The finance dept was quick & easy when it came to signing the auto loan docs! I would definitely recommend this dealership & my salesperson Mark Mourning for their excellent service. It was so worth the drive from Ft Lauderdale!! More

Outstanding experience I rarely take the time to write a review, but I am making an exception because of the outstanding service I received at Germain Honda. I had been to f I rarely take the time to write a review, but I am making an exception because of the outstanding service I received at Germain Honda. I had been to five other dealerships prior to going to Germain and I was feeling very frustrated. I was very impressed by the work ethic and 5 star treatment while buying a vehicle at Germain. John and Mike made me feel like I was their only customer. They treated me with great respect even though I had a limited budget, and were willing to work with me to get the car that I wanted. I can absolutely guarantee that I will never go to another dealership again as long as John and Mike are at Germain. More

Very satisfied cutomers Let me start by saying that we "were" left alone for more than 5 minutes while making our purchase because we requested it. Lauren and I were left to Let me start by saying that we "were" left alone for more than 5 minutes while making our purchase because we requested it. Lauren and I were left to discuss between us where our needs and finances intersected. With no one standing over our shoulder. We felt very comfortable making our decision. When we were done we called for Rocco who responded immediately. We sat with Rocco told him what was possible if he could agree. After just a small amount of compromise on each side Lauren and I purchased the vehicle we had chosen. We felt our experience with this dealership and exceptional staff was top shelf. We expect to return for all our future purchases and services. You guys and girls deserve all the praise I have offered here. Your the ones that make Germain Honda what it is. #1 in our book. Thanks for everything. Mike Turner and Lauren Wilkins. More

New Car Buying Experience Yesterday I bought a new 2016 Honda Fit. I have been a big fan of Honda for many years, but I was very happy to find out that Germain Honda of Naples Yesterday I bought a new 2016 Honda Fit. I have been a big fan of Honda for many years, but I was very happy to find out that Germain Honda of Naples made the buying experience very pleasant also. My salesman Rocco Mikasser was the most knowledgeable and friendly person that I have had the pleasure of doing business with. I never felt pressured and he was so patient as I decided which car I liked the best. I would never buy a car from anyone else. Euri Gonzalez, the finance manager, was also very knowledgeable and quickly processed all the required paperwork. The Germain Team made buying my new car actually fun! More

Felt like the most important person in the room! We purchased a used Honda Fit from Germain Honda of Naples. Our purchase was done on-line. Mr. Tim Stack and his crew in the Used Car Sales are TOP SH We purchased a used Honda Fit from Germain Honda of Naples. Our purchase was done on-line. Mr. Tim Stack and his crew in the Used Car Sales are TOP SHELF people. Car was clean. Data on the vehicle were honest and true. Customer service prior to, during, and post purchase second to none. We felt like the most important person in the room was us. Great experience. And Lee and Company in Service -- now THERE'S a service team from heaven. Princess in drive up is to be commended. All in all -- for an on-line care purchase -- we could not be happier. More