Germain Honda of Naples

First class The dealership speaks for itself But The Staff and service make it Mona is a real Professional She listens and sales calmly Mona : knows w The dealership speaks for itself But The Staff and service make it Mona is a real Professional She listens and sales calmly Mona : knows what people want Rocco Takes the remorse away Very helpful Ronnie : gets the deal right More

Outstanding experience! William George and Anthony Leli were amazing to do business with. Helped me get into the car I wanted without any headaches. Will most definitely ref William George and Anthony Leli were amazing to do business with. Helped me get into the car I wanted without any headaches. Will most definitely refer people to them for an excellent experience! More

Horrible customer service I spent a lot of time on a Sunday morning on the lot & inside trying to,get help buying a new car & not one person even asked if I needed help. When I I spent a lot of time on a Sunday morning on the lot & inside trying to,get help buying a new car & not one person even asked if I needed help. When I finally went in and asked for help I was told there are only 3 people on a Sunday & they were tied up. Doing what, I don't know since there were no other customers there More

Easy in and out Worked with Mona, they worked hard at getting me to the price and payment I needed in order to purchase. Would recommend this dealership. Very profess Worked with Mona, they worked hard at getting me to the price and payment I needed in order to purchase. Would recommend this dealership. Very professional More

Great experience...Love our new car! We were interested in leasing a Honda Accord, and Mona made that happen very easily. After making an appointment with her, she had the car ready for a We were interested in leasing a Honda Accord, and Mona made that happen very easily. After making an appointment with her, she had the car ready for a test drive and we signed the deal with no problems or long delays. Great customer service and experience! Thanks Mona...we love the car! Also, thank you to Rocco and Monceny for your help! More

No sweat Benz Made an appointment to view and test drive a Mercedes Benz. Mona Janjic met me at our prescribed time. Mona had the car ready took the test drive didn Made an appointment to view and test drive a Mercedes Benz. Mona Janjic met me at our prescribed time. Mona had the car ready took the test drive didn't plan on buying the car. After the test drive and Mona describing and explaining all details and fair price I bought the car. It was a painless and friendly experience. Thank you Mona and Germain Honda More

thanks to Luis Ricardo and his coworker Jean.. My name is Carmen Rosa, I am extremely grateful for the treatment received in customer service by Luis Ricardo and his coworker Jean, they saved the s My name is Carmen Rosa, I am extremely grateful for the treatment received in customer service by Luis Ricardo and his coworker Jean, they saved the situation I had with the tires of the car, I came to the dealer with two tires cut by glass in the road and the man who evaluates the damage told us that the insurance did not cover the damage, Luis Ricardo and his partner treated us with professionalism and advised us to change the tires right there .. On this occasion we are satisfied with the attitude of these two workers of the dealer, in contrast to the previous one where Mrs. Krista, head of the service department treated us in very bad manner and we had to solve the mechanical problem that my car had in another workshop .. We just wanted to thank Luis Ricardo and Jean for the treatment received, they saved the day, if it wasn’t for them, this review would have just One Star... More

Customer Service Nightmare Germain held my new car registration form for over 3 months. The response was acondescending manner by the GM when I told him what happened? Germain held my new car registration form for over 3 months. The response was acondescending manner by the GM when I told him what happened? More

Poor Service Dept. For the SECOND time now, I have left Germain Honda and had the bottom splash shield drag on the road because the screws removed to change the oil were For the SECOND time now, I have left Germain Honda and had the bottom splash shield drag on the road because the screws removed to change the oil were never replaced. The first time I was accused by the service manager of parking too close to a curb or parking block, but this time, I brought it into another Honda dealer and they explicitly told me that the screws were simply never put back in. Luckily for me, Holman Honda took it seriously and finished the job for me. Both times now I was leaving the dealership after an oil change, and suddenly you hear scraping and knocks at intervals as if you had a flat tire. This is insanely unsafe and I'm betting if something was to fly off into another driver, or bounce up into the engine compartment, Germain would tell me it's my fault. This lazy work is now 2 for 2 in my experience. Brand new dealership, friendly staff sure, but what's it worth if you cant have screws put back where they belong? Beware.. More

Super Sales Lady “Mona” Just stoped by to check out CRV after looking at some other Brands. Mona did a spectacular job and so did the finance guy Anthony, no games at all. I Just stoped by to check out CRV after looking at some other Brands. Mona did a spectacular job and so did the finance guy Anthony, no games at all. I Liked the vehicle and the total experience. Thanks for your help in getting a excellent deal. Bob Wright More