Germain Honda of Naples

I have a 2007 Ridgeline with rust issues. A recall was issued a couple years ago by Honda to owners to have the vehicle checked out and repaired by a local dealer. My closest is Honda of Napl A recall was issued a couple years ago by Honda to owners to have the vehicle checked out and repaired by a local dealer. My closest is Honda of Naples. I called today Aug 1 at 9am to ask for help. The person on the service phone kept interrupting me, not listening to my questions, and telling me over and over again that I have to wait for a HONDAA CORP letter stating when the parts would be available for the recall. Its been years so I know the parts are available for order but this person did not want to give me an appointment and hung up on me. WOW, very POOR. I called the Estero dealer who was very glad to assist and offered an appointment immediately. WOW. Very good. Instead of 10 miles I now have to go 25 miles for service. More

My 1 Star rating is based on my overall experience with Germain Honda's Service Department. It is not a reflection on the last service advisor, Josue Quintanilla. Josue was very helpful. He deserves 5 Star Germain Honda's Service Department. It is not a reflection on the last service advisor, Josue Quintanilla. Josue was very helpful. He deserves 5 Stars. A year ago the service department was great, but something has changed at Germain Honda. The overall quality of service has plummeted. And this is not an isolated experience. My last four visits to Germain Honda's Service Department have been terrible. We've purchased only Honda automobiles since 1995. But Germain Honda's Service Department has changed this. Our next car will not be a Honda! More

I had my recently purchased Honda CRV in for service and Landon Bates from the service department was the person who assisted me. He was very polite, knowledgeable, professional and kept me informed of the Landon Bates from the service department was the person who assisted me. He was very polite, knowledgeable, professional and kept me informed of the status of my vehicle during the whole process. I would recommend Naples Honda and Landon Bates for any service/questions. More

Emma and Melvin made the process easy Looking for a Honda these are the two you want to talk too Honda these are the two you want to talk too More

I have leased vehicles from Germain Honda since 2005. I have always been impressed by their knowledge of the vehicle as well as their friendly atmosphere. I have always been impressed by their knowledge of the vehicle as well as their friendly atmosphere. More

John Kolek made the purchase experience at Germain Honda a pleasure. He was professional and treated me kindly. I will gladly recommend John and Germain Honda to my friends. a pleasure. He was professional and treated me kindly. I will gladly recommend John and Germain Honda to my friends. More

Zachary Hadfield Received excellent service and extremely happy with results. My car was ready the next morning so I could make my appointment! happy with results. My car was ready the next morning so I could make my appointment! More

We visited Germain Honda due to our lease ending just to see what was available and what the current deals would offer. We ended up leasing two Hondas from Valentino Leon. The deal on the Honda Accord was s see what was available and what the current deals would offer. We ended up leasing two Hondas from Valentino Leon. The deal on the Honda Accord was so good that my son also decided to lease a Honda Civic. Valentino and the entire team made the experience exceptional. From the moment we walked in, Valentino, Jose, and Audrey were super professional, extremely courteous, and attentive to our needs. Valentino made sure we understood all our options and worked diligently to get us the best deals. Jose was incredibly helpful with the paperwork, making the process seamless and quick. Audrey ensured that we were comfortable and well-informed throughout the entire process. We are thrilled with our new Honda Accord and Honda Civic. The features and performance of both cars have exceeded our expectations. We can't thank Valentino and the team enough for their outstanding service and dedication to making this a great experience. If you're in the market for a new car, we highly recommend Germain Honda and their fantastic team. Thank you, Valentino, Jose, and Audrey, for everything!" More

Received great service. I came in to buy a used Honda and was talked into a new one. I came in to buy a used Honda and was talked into a new one. More

Josue Quintanilla was my service advisor and he was excellent. It turned out he was working around the software outage issue and he did his best. The work performed seems fine. The dealership might excellent. It turned out he was working around the software outage issue and he did his best. The work performed seems fine. The dealership might have gotten 5 stars except for the nationwide software issue. It delayed my service time and I received no reports as the computer system was down. The dealer should have a simplified backup system to perform some necessary functions when the main system goes down. More