Germain Honda of Naples

Mike Lovejoy was a pleasure to work with, secured a fair deal for my new Honda Civic. He was relentless in keeping in touch and making sure that I was taken care of. deal for my new Honda Civic. He was relentless in keeping in touch and making sure that I was taken care of. More

I typically have had very good experiences at Germaine Honda but Not today. I brought my car in today to have the brakes checked. The porter that came to my car barely greeted me and told me to follow him Honda but Not today. I brought my car in today to have the brakes checked. The porter that came to my car barely greeted me and told me to follow him. He told me to wait inside (where no one was behind their desks) and I stood and waited with another woman. Finally a service advisor came in and waited on the other woman and I still waited. Meanwhile people that came in after me were being helped by the service advisors outside. I said something and was then directed to Ameris outside. She told me it would take 2.5 hours possibly a little longer since I was leaving my car. At 2:00 I called Ameris who told me the car still had not been looked at and she would try to have it done today, but then asked if at all possible could I leave it another day. Since I rely on my car for work I said no. I called back roughly a half hour later and spoke with a service manager iwho told me that typically if someone leaves their car, they fit them in throughout the day. That was not communicated that to me at the beginning. The advisor said my car could be ready by 5:00 but as I told Ameris, I needed my car in the afternoon for an app’t. I requested that they just pull my car out front and I would pick it up without being worked on. As I shared earlier, I typically have better experiences at Germaine Honda, but today was not one of them. Respectfully I need to share that the porter who (barely) greeted me when I pulled my car in, needs to learn to greet people appropriately and communicate with customers and not just tell them to follow him. & I respectfully share that the service advisor I dealt with today needs a mentor to learn from to gain some experience. More

Trent Dixon was extremely helpful and very know about your product selection. I would recommend him to anyone . your product selection. I would recommend him to anyone . More

Arron Fairchild was very helpful and service was excellent but it took 3hours to have my oil/filter and 2 new tires installed.Time element should be addressed. F.MacMillan 978 807 5478 excellent but it took 3hours to have my oil/filter and 2 new tires installed.Time element should be addressed. F.MacMillan 978 807 5478 More

We were extremely pleased with Germain Honda Dealership and our sales person, John Kolek. We had a great experience buying purchasing our new car. and our sales person, John Kolek. We had a great experience buying purchasing our new car. More

The service I received last time was one of the best from Honda Company. Mr. Albert Checo is one of the best. Very polite and always helpful and answers my questions regarding the car I’ Honda Company. Mr. Albert Checo is one of the best. Very polite and always helpful and answers my questions regarding the car I’m driving. As a customer I am very grateful since that day the car start normally. Thank you Albert keep it that way More

Went to them for service. Easy to get an appointment and the service was completed in a timely manner. Easy to get an appointment and the service was completed in a timely manner. More

It was a great experience for me and i would recommend honda to anybody, thanks honda to anybody, thanks More

Eliosnel Almeida was my auto salesperson. He was extremely courteous, knowledgeable and immediately led me to the car I was looking for and eventually bought. He went out with me for a test He was extremely courteous, knowledgeable and immediately led me to the car I was looking for and eventually bought. He went out with me for a test drive and showed me all the bells and whistles the car had. I was impressed. I came back the next day with a few more questions and while Eliosnel was not present 2 other salespeople went out of their way to explain other facets of the car I wasn't familiar with. Coincidentally, both were name Luis or Lewis. No one at any time put added pressure on me to purchase, which put me more at ease and relaxed and able to make an intelligent decision. More