Germain Honda of Dublin

I found myself in need of a replacement vehicle, and after a month of research, I decided it would be a 2018 or 2019 Honda Odyssey Elite. I located everything for sale locally, and saw that Germain Hond after a month of research, I decided it would be a 2018 or 2019 Honda Odyssey Elite. I located everything for sale locally, and saw that Germain Honda had something on my list. Having bought a Toyota Celica Supra from them years ago and had a great experience then, I started my search there. Due to a medical condition, I am only able to walk short distances, so my girlfriend walked into the sales room to find a sales person, and returned with Jheni. I lucked out on my sales person because Jheni, made the entire process a pleasurable experience. She totally understood my situation and made everything easy for me, backing cars right up to the door, and even moving some furniture in the waiting area to shorten my walk to see Joel in finance! After looking the van over from top to bottom, I got the thumbs up signal from my girlfriend (her previous job was an auto condition inspector for Manheim Auto Auction). She found a few places that needed buffed out and a bumper that required paint, and Jheni would have these issues resolves before delivery. The entire process, including the visit to the finance man, was under 3 hours. We agreed that I would return in 3 days to pick the van up. When I returned that Friday, the van was corrected, washed, polished, and ready to go… bada bing, bada boom! Bottom line, if you’re in the market for a preowned vehicle, do you’re self a favor and go see Jheni Felix. She knows the products better than most and will work with you on price. I bought a Odyssey Elite, with just over 56,000 miles and went the extra mile and bought the 125,000 mile / 7 year, bumper to bumper warranty that covers EVERYTHING with no deductible. It's called peace of mind. More

Absolutely horrendous experience - and still not over. 8 weeks of waiting for collision repair. NO COMMUNICATION. NO CALLBACKS. No help or information from service person, Joey. Promises to follow 8 weeks of waiting for collision repair. NO COMMUNICATION. NO CALLBACKS. No help or information from service person, Joey. Promises to follow up by General Sales Manager - nothing done. Service Manager supposed to call - never does and never available. No concern at all in actions or words for our being without our only vehicle and incurring daily rental car fees. Piecemeal work. Order some parts, wait for insurance processing (without follow up or notice to me) and eventually install. Then see that need more parts, so start over again. Then see that need to clean wheels so more waiting. Told we should just be understanding because you know … COVID … Supply Chain … too bad. No one in this place has any bit of empathy or time to understand the difficulty they are putting the customer through. And they don’t bother or care to update anyone. Clearly - “we’ll get to it when we get to it / feel like it”. I’m not sure what the “VIP Service” is that they reference on their website or that Honda corporate or the Better Business Bureau know how they are behaving. More

Jheni was amazing thx. .................thx honda thx Winslow Johnson new car ND used Tyler great job I'll b back .................thx honda thx Winslow Johnson new car ND used Tyler great job I'll b back More

I had a very good experience with the staff members. Stephanie knew what I wanted made it a fun time. Stephanie knew what I wanted made it a fun time. More

Nishi P does a great job and very professional! Had a great experience. Thank you! Had a great experience. Thank you! More

Nishi Patel knew exactly what we needed, and got us into the car we had been looking for! Took notes on our concerns, and hooked us up with everything (including an extended warranty package) for a great de the car we had been looking for! Took notes on our concerns, and hooked us up with everything (including an extended warranty package) for a great deal! The most honest and knowledgeable Salesperson we have ever dealt with!!! And: We were in, test driving, and financed in just over an hour... WOW! BEST EXPERIENCE EVER!!! Never going anywhere else except Germain Honda for our next "new to us" car! More

Nishi listened to what we wanted and was able to match a vehicle to our needs. Not as easy at it used to be due to the inventory shortage. Thanks Nishi vehicle to our needs. Not as easy at it used to be due to the inventory shortage. Thanks Nishi More

Service Department was terrible. I had an appointment and was on time. I was the ONLY car to check in for service. While waiting over 10 minutes to speak to someone to check me in, I had an appointment and was on time. I was the ONLY car to check in for service. While waiting over 10 minutes to speak to someone to check me in, I noticed no less than 8 service associates in the large service bay area. All seemed to be doing something i.e. talking on phone, looking at monitor screens, carrying papers from desks to desks or printers etc. but none of them made any attempt to check me in. Finally, after what seemed like an eternity the person who guided me into the service bay and said "a service advisor will be with you soon" finally came back and checked me in. He then told me a recall for a hood latch will be 1.5 hours. I told him just to open the garage door so I could leave; which he did. I can't really say anything about the quality of service - - - since there was none. I made an appointment at Roush Honda. More

On Germain’s website, I filled out the trade-in form for my car, and received a quote. Soon after, I was contacted by their internet team. After trading texts for a week, I made an appointment, drove an ho my car, and received a quote. Soon after, I was contacted by their internet team. After trading texts for a week, I made an appointment, drove an hour to the dealership, brought my 2 key fobs and title. I was very excited to buy a new car, and experience “the right way”. But something major happened to the used car market, because I was told my car’s value was now worth $2800 less. I’m stupid, but not that stupid. I still had the emails with quotes from their own website. With that info, I was able to guilt them into offering most if the value minus $300. I still walked. I listen to an AM auto program on Saturday mornings. They sounded authentic, like a different type of dealership. Turns out nothing has changed in the car buying experience over the years. Same shell game that I’ve bartered through at many dealers over the years (except the time I bought a car from Saturn North…those dudes wouldn’t budge…but at least they were honest). I hope someone finds this post worth while. Keep your expectations very low with this dealer and save yourself sticker shock and disappointment. More

This is a detailed and emotional account of how Germain Honda stole $600 from me, and called me a liar in the process. If you have the time, I recommend you take this journey with me. I hesitate to ca Honda stole $600 from me, and called me a liar in the process. If you have the time, I recommend you take this journey with me. I hesitate to call out any individuals in this story by name, but considering my Sales Representative, Derek, has yet to apologize, speak to, or even acknowledge his actions, I will go ahead and turn the spotlight on. My search for a new vehicle lease began around early August 2021. My 2010 Ford Focus had just surpassed 150,000 miles and though it ran pretty well, it was beginning to accrue some cosmetic issues. The crack in my windshield was growing slowly every day, tire pressure struggled to hold, and rust was beginning to infect the body of my beloved vehicle. Toyota West, upon hearing this general description, verbally agreed to give me $1,500 for a trade-in. The vehicle was officially appraised in November at Lindsay Honda. The offer was a $2,000 trade-in value, toward a 3-year lease. There, they allowed me to test drive a 2022 Honda Civic LX, which I liked. The monthly payment was a bit higher than I was hoping for, and I was mentally unprepared to walk out with a new car that day, so I moved on. One week later, I set a 6pm appointment with Derek at Germain. He immediately tells me, that he is supposed to be off at 5pm. As he gains a few inches of emotional leverage, he tells me "Let['s] get it done" anyway. I arrive at the dealership, he immediately distributes a sheet of paper, outlining my monthly lease payment plan for the 2022 Honda Civic LX that is not yet on the lot. I push back, letting him know I am expecting a little back and forth dialogue. The aforementioned sheet of paper could have been saved, had he asked my trade-in plans. I mention that I drove my Ford Focus to the lot with intent to trade it in toward the lease. "What year is the vehicle?" "2010." "And how many miles does it have?" "A little over 150,000. I don't have the exact number." No worries - Derek is happy to have it appraised. After I hand him the keys, he leaves for twenty minutes or so - Let it be known I am perfectly content to spend some time here, I understand car dealers fall a few slots below chiropractors on the "Quick and Painless Experience Power Rankings". When he returns, he says they are willing to offer $1,500 for the vehicle. Disappointment strikes my face. "You see," I explain, "Lindsay Honda was offering $2,000 for the vehicle, and that is the number I had in mind" He jumps away to see if there is anything he can do for me. "Good news... There was some pushback, but I made it work. They agreed to give you $2,000 for the car." Derek then provides a fresh, hot sheet of standard 8.5 x 11 letter paper which now includes the $2,000 trade-in value toward my lease. I am told as I sign on the dotted line that I am agreeing to the terms of the lease, upon it's arrival. Derek shakes my hand and exclaims, "The next you'll be hearing from me, I'll be letting you know your new car is ready to be picked up!" In a quick aside, we fast forward to Tuesday December 21 - The day I tested positive for COVID-19. My symptoms were admittedly rather dreadful for the next 2-3 days. Christmas plans with family and friends from out of town and state were postponed and/or adjusted. My patient, and kind girlfriend courageously accepted a delay in our personal holiday celebration. But in the midst of this (12/22), I receive a text from Derek letting me know my vehicle is in and ready to be picked up. I explain to him my medical situation, and ask if I am able to take some time to quarantine. His response: "We need to try to fit it in this year" Upon announcing that completing a car sale before the end of the year is more important than the health and safety of the dealership, his self, and his family, Derek sets an appointment for me to come in the next Wednesday, 12/30 (9 days after positive COVID test). Moments before arriving to the dealership, I am informed that Derek is not at the dealership on 12/30, and that Moe would be taking care of the delivery. Moe sits me down, and asks for the updated mileage on my trade-in vehicle. I don't have the exact number, so I hand him my keys. If you have made it this far, I assure you, it is about to get much more interesting. Our new sales rep returns with a look of confusion on his face. He tells me the car needs to be re-appraised, as there is now 154,000 miles on the car. My confusion now mirrors his. "Oh, I mean, yeah I may have driven a couple hundred miles since I came in last month." "No, your car was listed at 83,000 miles..." (Moe showed me a more precise number that I don't recall on the appraisal sheet) This is a surprise to me. To my knowledge, I had not driven 71,000 miles in just over a month, nor did I believe that to be possible. In explaining this, it is reiterated to me that a new appraisal needs to take place, though I may still be able to get $2,000. That was not the case. The offer dropped to $800. Below is a list of reasons explained to me why my trade-in value dropped $1200: - The mileage has gone up 71,000 mi. in 38 days. - The photos Derek took of the vehicle showed there was originally no crack in the windshield - There is newly developed rust on the body of the car My initial rebuttal is a simple one. With all due respect, I explained I was not there to renegotiate cost. I was there to pick up the vehicle I had signed for. Moe, upon further researching the details, explained that Derek expressed in his report that the odometer "Was not showing the mileage, so he made an estimation." I found that strange considering I had estimated to Derek 150,000 miles, and was told of no issues regarding the odometer. Poor Moe, thrust into a difficult situation, needed reinforcement. In waltzes the Sales Manager, who's name I regrettably fail to recall. It is immediately noticeable his argument will be worthless to me. "I can't give you $2,000 for this car. I would lose money!" The good news is, he is willing to bump it up to $1,200. I contain my excitement for only losing $800 on Derek's boneheaded mistake. In a moment of pure candidness, I explain that I do not care if this Germain dealership loses a few bucks on my 11-year old trade-in vehicle. I reiterate some points I made to Moe, clarifying that I am being told that because one of their sales reps made a mistake on the report, I am expected to foot the entirety of the $800 difference. Mr. Manager, scoffing atop his throne, suggests I try asking for $2,000 in exchange for my car at the CarMax across the street. Consider me fuming. Then, a shocking turn of events occurs. Moe, the momentary hero, is able to get ahold of the absent Derek via cell phone call. Please regard this roller coaster of claims made by Derek, through Moe's interpretation: - Because the odometer was not showing the mileage (never an issue by the way) I received the mileage directly from the client. This is Derek calling me a liar, claiming I told him my car had 83,000 miles on it for a quick trade-in buck. Not true. - The trade-in vehicle in question, was never on the lot, and was therefore never officially appraised. WHAT? WHICH IS IT? WAS THE ODOMETER NOT WORKING, AND THE CRACK IN THE WINDSHIELD NOT PRESENT IN THE PICTURES YOU TOOK OF MY VEHICLE, OR WAS MY VEHICLE NEVER ON THE LOT? WHICH IS IT? In this expertly devised chess move, Derek called both myself, and himself a liar. Check Mate? This conversation with my former sales representative abruptly ended, and the debate with the Sales Manager re-activated - This time, my rage bubbled to the point of pulling up a picture of my car from April 30th, showing a crack in the windshield. But an impasse had been reached. Neither side was budging. I came with one final proposition: "Either you can give me $2,000 for this car, I will be upset it took 2 hours of yelling, but I will get over it, and I will be content.... Or, you can give me $1,200 for the car, I will be unhappy, pissed off, and I will ensure everyone knows what a terrible experience I have had." The response: "Would you be happy if I gave you $1,400?" "It would be $200 closer to making me happy." "Well, we have a deal then!" The Sales Manager shakes my Coronavirus-laced hand, smile on his maskless face. You see, it's not the $600 that I am upset about. It's not even the 2 and a half hours that the presents I bought for my lovely girlfriend waited in the back of my cold and old car. I am not a car evaluation expert. I don't know what my car is worth, and when I sign off on a $2,000 dotted line, I don't find that to be too unreasonable. But it's not the signature that bugs me either. It's that, rather than admit, and apologize that a mistake was made, we watch three humans fight tirelessly for their ego. And these three humans unfortunately represent a larger picture of a society of people who are so afraid to admit their wrongs. Why do we have to be so eager to defend our mistakes? It lands us in deeper holes, it creates more enemies. Anyway, car runs great. One star. More