Germain Honda of Dublin

I needed to bring my wife's CR-V in for service before she embarked on a trip. I, of course, remembered late in the evening and quickly called Germain Honda. Jenny stayed past closing to help get our ca she embarked on a trip. I, of course, remembered late in the evening and quickly called Germain Honda. Jenny stayed past closing to help get our car in for the service. When we arrived she was waiting with a smile and we finished off the paperwork. The work was finished ahead of schedule the next morning. Great customer focus from Jenny and service from the mechanical folks. Thanks, Les Fischer More

I was in the market to buy my first car. I had a lot of questions and wasn't sure where to start. Frank Pulsinelli at Germain Honda understood that and talked through the process and the options for me. Th questions and wasn't sure where to start. Frank Pulsinelli at Germain Honda understood that and talked through the process and the options for me. There happened to be a used Honda that was perfect. I went into the process thinking that I could only lease, but Frank worked with me and my budget to make a payment plan so I can BUY. I've already referred Frank to two of my friends. I highly recommend their service, promptness and of course the quality of Honda automobiles. More

Germain Honda was wonderful to deal with on every level. The sales and financing departements are excellent. The service from our sales representative surpassed all our expectations. The sales and financing departements are excellent. The service from our sales representative surpassed all our expectations. More

The best car experience I have ever had by far. I went to the dealership with my hopes very low that I would be able to purchase a car at all. Jessica and Cindy went Above and Beyond to make sure my husband the dealership with my hopes very low that I would be able to purchase a car at all. Jessica and Cindy went Above and Beyond to make sure my husband and I were pleased. We will be sending everyone we know, who is in the market for a car change, straight to Germain Honda of Dublin!! More

Thanks! Eddie was very friendly and helpful. Made me feel comfortable that he would find the root of my problem and help me out. He reassured me that if I had any other problems that I could count on h feel comfortable that he would find the root of my problem and help me out. He reassured me that if I had any other problems that I could count on him to fix the issue or at least help in assisting to do so. Overall my experience with the Service area has been great. Thanks Eddie! More

I came in to try to find a part for my 99 Civic that I had been advised by a local shop that I needed to get. After discussing the problem with my car with Sean and then JC walked up and we discussed the had been advised by a local shop that I needed to get. After discussing the problem with my car with Sean and then JC walked up and we discussed the issue. They told me that they believed it may be an easier fix than i was expecting. They got me the correct part and they even offered to show me or help install the knob in my car. I was really relieved that i didnt need to buy a complete heater control panel. AWESOME customer service! More

I had previously created a totally different review that was very negative based on past experiences. However, I have updated this due to newer developments and the intervention of Mark that Part and Servic was very negative based on past experiences. However, I have updated this due to newer developments and the intervention of Mark that Part and Services Director). I had been very disappointed because I had left several messages with no response for both specific members of the team and also the general mailbox. I finally reached a point where I asked to speak with the General Manager and was sent to Mark's mailbox. He returned my call within hours and escalated the issues appropriately. I definitely felt that when I was actually at the service center that the team members were friendly, but was so disappointed with the follow up that it really tained the experience. I would have rated my overall experience as higher, but unfortunately there is still doubt about whether or not I would have ever received any level of service without involving the Director and truly do not know if there is potential for the lack of phone response to happen again. I genuinely hope that my experiences will improve going forward. Quick Tip: They also have a shuttle service to help with transportation to and from the service center for a 10 mile radius, though I did not learn about that until Mark told me it was available (which was my 3rd visit to the center.) More