Germain Honda of Dublin

On March 14th, I took my 2009 Toyota Venza in to the Gemain Honda body shop to be fixed. The damage was on the passage side starting with scrapes on the back passenger door all the way across the back q Gemain Honda body shop to be fixed. The damage was on the passage side starting with scrapes on the back passenger door all the way across the back quarter panel of the car. I filed the claim with State Farm who said that Germain Honda is a “service first” provider. The service I have received at Germain Honda is hardly service first. Mike Brandt from the body shop was the person who estimated the initial damage. Before I decided to file a claim with State Farm I took the car to Germain Toyota to estimate and they estimated the damage to be $2,100. My deductible is $500 so I decided to file a claim with State Farm. That is when State Farm recommended Germain Honda since you are a “service first” provider and Germain Toyota was not. From the very beginning with Mike Brandt, I had an uneasy feeling. He estimated the damage of my car to be $1,100. I had a copy of the estimate from Germain Toyota and asked why his was so much less than Germain Toyota. The reason his estimate was much lower was because he believed the paint process would not take as long as Toyota estimated. He estimated 1.5 hours for each part needing painted and Toyota estimated 3 hours. I doubted his estimate considering I have pearl white paint on my car which requires a three paint process (white paint, pearl paint, and the clear coat) but it is his job to know how long things take so I did not question it. Before I left on March 14th I asked when my car would be ready and he said it would be Friday night or Saturday morning. I had a rental car through Hertz so I needed to tell Hertz when I could bring back the rental. Friday the 16th I didn’t hear from anyone at the body shop letting me know the car would be done. No one from the body shop took the initiative to call me when he knew my car was not going to be ready on time or when it was ready. I always needed to contact them. I ended up calling Mike that afternoon to see what was going on and he let me know that more repair time was needed. Mike always had to check on the status of the car and never stayed on top of what was going on with my car.  After he checked on the status of the car, he told me that the car should be ready by Tuesday or Wednesday of the following week. By Wednesday afternoon I had not heard anything from Mike so I contacted him. Mike told me the car would be ready by close of business on Weds. When I went to pick up the car the quality inspector at the body shop admitted and showed me where they broke the right inside panel in my trunk that they took out to put in the rear light after they painted the back quarter panel. He told me they had to order the panel but they would fix it for me. While I looked over the car I noticed there were a few paint blotches on the passenger back door. Two of the blotches were paint blobs that weren’t buffed out and another blotch looked like a speck of dirt was trapped in the paint. I told the quality inspector I would like those buffed out also and he said that it wasn’t a problem and that they would fix it when I brought the car back to get the trunk panel replaced. When I brought the car home, my fiancée’ noticed that the one piece closest to wheel (about 6 inches long) still was scraped. When I looked closer I noticed that they didn’t fix that entire part. That made me angry that they missed it. Not only did Mike miss the part in the initial estimation but the quality inspector missed it after the car was supposed to be fixed. So I called State Farm claims and complained that the body shop missed the part, they broke the inside panel, they didn’t call me to tell me that the car wasn’t going to be ready by that Friday, and being a “service first” provider State Farm needed to know that the service I was getting from Germain Honda body shop was not living up to State Farm’s standards. State Farm agreed that I did not get the service I deserved so they sent out their own inspector (Tom Showalter) to review the work done and the work that needed to be fixed. Tom wrote down several issues that he saw. The paint blotches on the door, the 6 inch piece by my wheel that wasn’t touched, the inside panel trunk issue, there was stone protectors that should have been on my passenger door that was never added (and missed by Mike Brandt in the initial estimation), and the passenger door edge was jagged and needed to be smoothed out. He went to the body shop and talked with the body shop manager Bob Johnson. He addressed the issues that still wasn’t fixed and also addressed the fact that I was never contacted when they knew my car wasn’t going to be ready when they said. I received a prompt phone call from Bob Johnson telling me that he would address the issues that Tom Showalter from State Farm told him about. So I took the car back for a second time on April 4th. Bob gave me a loaner CRV to drive while they had my car. Bob told me the car would be done by April 6th. Before I left I asked Bob to call me that Friday morning to let me know for sure. I did not get a call on Friday. I did not get a call on Saturday. Today, April 9th, I called Tom Showalter at State Farm to call Bob to see what was going on. Within the hour I got a call back from Bob telling me the car was ready at the end of the day. When I went to pick up my car today, April 9th,  I noticed that they fixed the 6 inch piece by my wheel and the inside panel trunk issue but the paint blotches were still there and the door edge was still jagged.  I talked to Bob who told me they would fix it and it would be done either tomorrow afternoon or Weds morning and that he would drop the car off at my house so that I wouldn’t have to come back to the body shop which I appreciated. However, the fact that I have to take my car back three times to fix it correctly is unacceptable. This is not how Germain Honda should be treating their customers. This is not the service State Farm expects from a “service first” provider and I will be contacting State Farm to inform them of this latest issue. I can only hope they take my issues to heart and think about removing Germain Honda as a “service first” dealership because Germain Honda does not deserve it. I am beyond disappointed. More

I have been involved in 4 car purchases with Frank Pulsinelli. He is by far the best car salesman I have ever met. He is very helpful and considerate of the customer and was very easy to deal with i Pulsinelli. He is by far the best car salesman I have ever met. He is very helpful and considerate of the customer and was very easy to deal with in all 4 cases. I am happy to recommend Frank to anyone I know. I love my Civic and am grateful to Frank for his help. More

We had been looking online into our options and a Honda seemed like a vehicle that would be big enough for a tall man to be able to drive, comfortably. We were warmly welcomed, not pressured at any time, w seemed like a vehicle that would be big enough for a tall man to be able to drive, comfortably. We were warmly welcomed, not pressured at any time, were offered refreshments and anything else we needed to make our experience the best it could be. Every person we came into contact with was professional and had our best interests as their first priority. They understood we live a busy lifestyle and since both of us had the day off, we didn't have time to waste. I would recommend Honda, the Germain dealership, and especially Greg Kimbro to any and everyone that mentions they are looking for a new vehicle. Greg being a tall individual himself helped my fiance find the perfect vehicle for him. My fiance is the type of person that will make a decision to purchase a new vehicle over WEEKS, Greg listened to what he needed and took care of the situation, in a day! Perhaps we should come to Greg with all the decisions I need to help my fiance make, we would save a lot of time. More

Sam Udonkuku was the best sales representative with whom I've ever worked. This was my fourth purchase of a Honda vehicle during my lifetime and by far, Sam, was wonderful. My sister and Dad went with me t I've ever worked. This was my fourth purchase of a Honda vehicle during my lifetime and by far, Sam, was wonderful. My sister and Dad went with me to assist in the research and purchase of the car. They were impressed with Sam's integrity, friendliness, and good sense of humor too. My sister even stated that when it's time to replace her Odyssey she's going to deal with Sam. He was not the typical pushy salesman. He just made the experience easier. In fact, I came to the dealership with a list of vehicles I found on line just so I wouldn't have to "deal" with the representative as much. He let us look at those cars and then made a suggestion about another vehicle in the same price range. It was the BEST by far & that was the car I purchased. When it came to discussing the price, we negotiated. It was open. It was fair. We all came away from the deal happy. I love my new/used car! More

When it was time to purchase a another vehicle I didn't think twice about which dealer I wanted to go to. I only wanted to visit Germain Honda. I had purchased 2 cars from them when they were Immke, and a think twice about which dealer I wanted to go to. I only wanted to visit Germain Honda. I had purchased 2 cars from them when they were Immke, and also have my service work on those cars performed there. Initially we had a misunderstanding with the sales person, but our concerns were quickly handled by Dean Popovich. Dean is an A+ asset to Germain Honda of Dublin. We purchased a car from him 2 years ago and were very pleased. As usual, this was a great experience and we will definitely return to Germain Honda in the future. More

Upon my arrival for scheduled oil change, I was promptly attended to and shown to the waiting area for cusromer. My service Adviser Clyde was friendly, courteous, and knowledeable. I was giving the opportun attended to and shown to the waiting area for cusromer. My service Adviser Clyde was friendly, courteous, and knowledeable. I was giving the opportunity to drink a refreshing beverage(for free). The owner came and engaged me in an intelligent conversation about Honda products which I felt was the icing on the cake for great customer service. I left Germain Honda with a great appreciation for their company as a whole. More

Came in because I needed a car after my VW engine went. Had the most awesome experience working with Frank Pulsinelli. Very laid back,no pressure experience and friendly, Frank did most of the leg work bef Had the most awesome experience working with Frank Pulsinelli. Very laid back,no pressure experience and friendly, Frank did most of the leg work before I actually came in to test drive, which was a HUGE help.I've already started recommending Germain around the office, when everyone asked "Where'd you go?" :) More

INCOMPETENT SERVICE: I TOOK MY CAR IN FOR SERVICE 3 INCOMPETENT SERVICE: I TOOK MY CAR IN FOR SERVICE 3 TIMES AND ALL 3 TIMES THEY COULD NOT DISCOVER WHAT MY FRIEND/MECHANIC WAS ABLE TO DISCOVER IN 5 INCOMPETENT SERVICE: I TOOK MY CAR IN FOR SERVICE 3 TIMES AND ALL 3 TIMES THEY COULD NOT DISCOVER WHAT MY FRIEND/MECHANIC WAS ABLE TO DISCOVER IN 5 MINUTES. IT WAS AN EASY FIX.I GIVE THEM CREDIT THEY DISCOVERED THE WHEEL BEARING ISSUE, HOWEVER IT WAS THE WRONG WHEEL. I HAD TAKEN OVER 2 HOURS OF TIME AT WORK EXPLAINING THE SAME ISSUE OVER AND OVER AGAIN ONLY TO HAVE THEM STILL NOT FIX MY CAR. I ENDED UP GETTING A CREDIT BACK FOR ALL THE DISSERVICE THAT WAS DONE TO MY CAR. HEAVILY DISAPPOINTED. I QUESTION THE MECHANIC'S ABILITY TO WORK ON CARS THERE. ADVICE - DON'T LEAVE THE SERVICE DEPARTMENT UNTIL YOUR CAR IS FIXED THE FIRST TIME. More