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Germain Honda of Dublin
Dublin, OH
4,268 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,268 reviews
March 03, 2012
Upon my arrival for scheduled oil change, I was promptly attended to and shown to the waiting area for cusromer. My service Adviser Clyde was friendly, courteous, and knowledeable. I was giving the opportun attended to and shown to the waiting area for cusromer. My service Adviser Clyde was friendly, courteous, and knowledeable. I was giving the opportunity to drink a refreshing beverage(for free). The owner came and engaged me in an intelligent conversation about Honda products which I felt was the icing on the cake for great customer service. I left Germain Honda with a great appreciation for their company as a whole. More
by hrvest08
Employees Worked With
Clyde Woodson
March 02, 2012
Came in because I needed a car after my VW engine went. Had the most awesome experience working with Frank Pulsinelli. Very laid back,no pressure experience and friendly, Frank did most of the leg work bef Had the most awesome experience working with Frank Pulsinelli. Very laid back,no pressure experience and friendly, Frank did most of the leg work before I actually came in to test drive, which was a HUGE help.I've already started recommending Germain around the office, when everyone asked "Where'd you go?" :) More
by dilok
Employees Worked With
dilok jennings, Frank Pulsinelli
February 20, 2012
INCOMPETENT SERVICE: I TOOK MY CAR IN FOR SERVICE 3 INCOMPETENT SERVICE: I TOOK MY CAR IN FOR SERVICE 3 TIMES AND ALL 3 TIMES THEY COULD NOT DISCOVER WHAT MY FRIEND/MECHANIC WAS ABLE TO DISCOVER IN 5 INCOMPETENT SERVICE: I TOOK MY CAR IN FOR SERVICE 3 TIMES AND ALL 3 TIMES THEY COULD NOT DISCOVER WHAT MY FRIEND/MECHANIC WAS ABLE TO DISCOVER IN 5 MINUTES. IT WAS AN EASY FIX.I GIVE THEM CREDIT THEY DISCOVERED THE WHEEL BEARING ISSUE, HOWEVER IT WAS THE WRONG WHEEL. I HAD TAKEN OVER 2 HOURS OF TIME AT WORK EXPLAINING THE SAME ISSUE OVER AND OVER AGAIN ONLY TO HAVE THEM STILL NOT FIX MY CAR. I ENDED UP GETTING A CREDIT BACK FOR ALL THE DISSERVICE THAT WAS DONE TO MY CAR. HEAVILY DISAPPOINTED. I QUESTION THE MECHANIC'S ABILITY TO WORK ON CARS THERE. ADVICE - DON'T LEAVE THE SERVICE DEPARTMENT UNTIL YOUR CAR IS FIXED THE FIRST TIME. More
by BBUSSEY
Employees Worked With
Eddie, Curt, Gary
February 19, 2012
When I come in Ellis always greats me. He remebers who I am and what service I had in the previous visit. I have not had any issues with the quality of the serivce that has been completed. Thanks Ellis am and what service I had in the previous visit. I have not had any issues with the quality of the serivce that has been completed. Thanks Ellis More
by robbroy
Employees Worked With
Ellis
February 17, 2012
We had the pleasure of working with John Schmittauer while at Germain. This was hands-down the best experience we have ever had at a car dealership. We went there to look for Honda Pilots and found seve while at Germain. This was hands-down the best experience we have ever had at a car dealership. We went there to look for Honda Pilots and found several to our liking. We were very close to buying one but decided to sleep on it. Mr. Schmittauer (I can spell his last name because he sent us a very nice hand-written thank you card for stopping in) did not pressure us in any way. It was so refreshing! When it came to looking at our trade in - they did not give me some kind of story about "..well.. your tires are gonna need replaced in 20k miles, so..." they said we had a NICE- very clean car and gave us a GREAT offer on it! I can tell Germain values good customer service in their salespersons- and it shows. Germain will be the first place we look when it comes time to buy another car. We also plan on using them to service the vehicle when needed. I highly recommend John Schmittauer and Germain Honda of Dublin. I really think this guy & dealership are great, I have taken the time to write two reviews (other review on Google) because I simply had a surprisingly good experience! I really appreciate level of courtesy and respect he showed us. -Matt & Renee More
by livydoo1009
Employees Worked With
John Schmittauer, John Schmittauer
February 11, 2012
Working with Cindy was amazing. She was friendly, knowledgeable, and we felt comfortable making such a huge purchase with a wonderful staff! Our only complaint came from the person that did our fina knowledgeable, and we felt comfortable making such a huge purchase with a wonderful staff! Our only complaint came from the person that did our financials. He was not friendly, very pushy, and we felt as if we were being scammed. This was not how we felt at all with Cindy, so it took us both by a bit of suprise. Overall, we are extremely happy with our purchase from this dealership with Cindy. She is fantastic to work with and it's nice to have a friend by your side when you are purchasing a new car! Thank you, Cindy and the Germain Honda Dealership staff! More
by ehendricks
Employees Worked With
Cindy LeRose
February 04, 2012
Ralph Udonkuku was the most remarkable salesperson that Ralph Udonkuku was the most remarkable salesperson that we've ever had the pleasure to deal with. He was most professional, personable, friendly and Ralph Udonkuku was the most remarkable salesperson that we've ever had the pleasure to deal with. He was most professional, personable, friendly and courteous. I told Ralph that we will probably never go anywhere else to shop for an automobile. Our purchase was a complete pleasurable. More
by tkibble
Employees Worked With
Ralph Udonkuku, Ralph Udonkuku
February 01, 2012
Clyde is always very friendly. He keeps me updated about my car while it is being serviced. He also explains what was done or needs to be done. He is very professional. Thanks Clyde! my car while it is being serviced. He also explains what was done or needs to be done. He is very professional. Thanks Clyde! More
by nlwright5
Employees Worked With
Clyde Woodson
January 26, 2012
I am stopping work at my place of business as I feel the need to recognize the superior customer service and accommodations provided by John Reynolds and the entire time @ Germain Honda in Dublin, OH. Jo need to recognize the superior customer service and accommodations provided by John Reynolds and the entire time @ Germain Honda in Dublin, OH. John took a no-pressure approach to sales when interested in looking @ an Odyssey....and ultimately, during one of the final sales of the 2011 calendar year on December 31st, succeeded in delivering a Honda Pilot in the same professional, no-pressure, honest, and credible fashion that one would only hope for from a used car sales team. However, it is here where John separated Germain Honda from other dealers. Following his receipt of a laundry list of items that I found/wanted addressed on my vehicle prior to and immediately following the sale, John provided all the right answers in taking care of his customer and minimizing wasted time and cost. In fact, despite what could have been a major error and oversight regarding one technical item @ time of sale, John and his team took responsibility and made everything right. I am completely satisfied with my purchase, his approach to sales, and the amount of customer service and a "no problem - can do" attitude that John and Germain Honda have provided. I will be with this dealership for this and future purchases for a long time so long as they maintain this approach to their product and customers. Only bummer----get a free GREEN drive through car wash for your customers and your ROI will increase even more by bringing them back to your shop!!! Haha Thanks Mike from Worthington More
by smithmw
Employees Worked With
John Reynolds, Jim Cruikshank, John Reynolds
January 25, 2012
Germain Honda & Chris Glover, I just wanted to thank Germain Honda & Chris Glover, I just wanted to thank you again for EVERYTHING that you've done. I am very happy so far with my new 2012 Honda Pilot E Germain Honda & Chris Glover, I just wanted to thank you again for EVERYTHING that you've done. I am very happy so far with my new 2012 Honda Pilot EXL and just want you to know that I appreciate you going the extra mile for me, I will for sure be back to deal with you and Germain Honda again. I love driving hondas and the past few experiences I have had(with Lindsay Honda) weren't so great but you really stuck to your word and I want you to know that means a lot. Customer service was amazing, we were able to get a hold of Chris day or night with any questions that we had while going through the buying process and just had an overall great experience! More
by ascholz15
Employees Worked With
Chris Glover, Chris Glover
