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Germain Honda of Dublin
Dublin, OH
4,268 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 07, 2012
My husband and I decided to buy a 2012 Odyssey, and Germain wasn't open on Sunday, so we went first to Honda Marysville. When they couldn't give us a decent price on our trade-in, my husband contacted Germain wasn't open on Sunday, so we went first to Honda Marysville. When they couldn't give us a decent price on our trade-in, my husband contacted Germain Honda of Dublin on-line for a quote. From that point on, we forgot all about Honda Marysville. Every interaction that we had with Germain Honda -- from the first person who greeted me when I walked in the door, to Bart the finance guy, to the driver who took me home on the shuttle when we had after-market items added -- was genuinely pleasant and helpful, even when they were very busy. This was the first time that I handled most of the purchase of a new car by myself because, like most women, I usually feel like I'm being treated differently by car salespeople because I'm a woman. That was definitely NOT the case with Germain Honda. Because I felt totally comfortable with every aspect of the purchase at Germain, I left my husband at home with the kids and handled everything myself. I had done my research, so I knew that I was being treated honestly and fairly, especially by our sales associate, John Grimm. He was knowledgeable, honest, friendly, and respectful. I would definitely buy another vehicle from him. The price we got on the Odyssey was actually a bit better than I expected, and the price they gave us for our trade-in was definitely fair (& $3500 more than Honda Marysville was going to give us). I can't believe that I'm saying this because I usually hate buying cars, but I actually ENJOYED my car-buying expereince at Germain Honda of Dublin! More
by AmandaDineGamble
Employees Worked With
Bart Zimmerman
August 30, 2012
Great experience from start to finish. In and out with ease, which is appreciated given my schedule. Frank was upfront with pricing and getting through financing was easy. ease, which is appreciated given my schedule. Frank was upfront with pricing and getting through financing was easy. More
by esjohnso89
Employees Worked With
Frank Pulsinelli
August 27, 2012
I came in as a Honda employee at the Marysville auto plant. I knew exactly what I wanted and Tammy Pipergreeted me with a smile as I walked by her desk. She had no problem getting me setup for a test dr plant. I knew exactly what I wanted and Tammy Pipergreeted me with a smile as I walked by her desk. She had no problem getting me setup for a test drive in an accord and showing me the various styles and options so that I could make the best decision for my budget. I was extremely pleased with the no-nonsense, organized structure of buying a car through Tammy at Germain Honda. Jon Rich walked me through my financial situation as I decided what dealer options I wanted/did not want. He was very informative and up front about what happens after you drive the car off the lot (as far as re-sale value and payments). I would choose to do business with Germain Honda of Dublin when purchasing my next vehicle. More
by cstarr89
Employees Worked With
Tammy Piper
August 25, 2012
Frank Pulsinelli was very helpful in identifying cars to purchase for two of my children. He explained eveything about the cars and service provided by Germain. Trading used cars, establishing a great pri purchase for two of my children. He explained eveything about the cars and service provided by Germain. Trading used cars, establishing a great price, becoming familiar with the new cars, finalizing the contracts (Bart and Jon), and eventually driving off the lot (Hannah) were all great experiences. The General Manager, Jessica Germain, runs a great delaership. We look forward to the having the cars serviced at Germain. More
by w.scott.stanley
Employees Worked With
Hannah, Frank Pulsinelli, Bart Zimmerman
August 24, 2012
It was very positive and friendly. I would definitely go back. I liked the people I worked with and James (the shuttle driver) was very friendly and I thoroughly enjoyed my conversation with him and his ver back. I liked the people I worked with and James (the shuttle driver) was very friendly and I thoroughly enjoyed my conversation with him and his very professional manners. More
by david.juve.1
Employees Worked With
Clyde Woodson
August 20, 2012
Specially Thanking to Mr.Kirti V. And Mr.Jessica J. And Honda Financial...For making my and my family's life more easy..,joyful, pleasant and more secure :) We are really grateful and appreciated for helpi Honda Financial...For making my and my family's life more easy..,joyful, pleasant and more secure :) We are really grateful and appreciated for helping our big n' awesome purchase:) We truly loved our new Honda crv 2012 :) Thanks much :) More
by dhara j. trivedi
August 13, 2012
Tammy Piper was very good. On time, available, and generally very helpful, and made the decision to buy easy. Downhill from there. Ms. Morrone sold fog lights to me that were already included in the generally very helpful, and made the decision to buy easy. Downhill from there. Ms. Morrone sold fog lights to me that were already included in the price of the car, even though Tammy had mentioned to her that they were standard on my model. I didn't discover this until I picked up the car, and by that time, the financing was already completed, and Germain had to reimburse me the cost of the fog lights. Also wanted a one year finance deal with Honda, which was originally completed, only to receive a call a few days later, saying that one year financing wasn't permitted, and I would have to sign for 2 years. Had to come back twice to complete this paperwork. The first time, I waited for 30 minutes, and no one came to help me, even though I had checked in with one of the people at the desk. Second time was quick and efficient though. Megan Morrone had scheduled and appointment for completion of window tinting/accessories installation, but to the best of my knowledge, I didn't know about this until Germain called that day to ask where the car was. The re-scheduled appointment was about two more weeks later. I brought the car in, was told it should be done in a few hours, and since I had a tight schedule that day, asked that they call with a definite time when the car would be done, so when I returned to pick it up, it would definitely be ready. I was assured by the man I left the car with that Ms. Morrone would call. Nobody called. I called the dealership several times that afternoon, talked with the receptionist, but she was unable to get anyone on the phone who could tell me if my car was ready. After several calls, I did receive a call from Ms. Morrone that the car would be ready at 4-5pm. My expectation was to be without the car for several hours, not all day. Throughout the whole process, it seemed I could never get any one on the phone who could help me, but only their voicemail....convenient for them, but not me. I did not enjoy the numerous attempts by multiple employee's to sell add-on insurance, paint protection, etc. I realize now that I should have had my window tinting done on my own, and Columbus Car Audio, apparently the same company that does it for Germain. Bet it would have been sooner, faster,/ and cheaper. The car is beautiful, runs well, and work done on the car seems very good. But I don't believe that this is good customer service. More
by trossido
August 11, 2012
great experience nice people nice car all questions answered thorough explanation of car functions Tammy did a great job i had asked some very specific questions and they were all answered answered thorough explanation of car functions Tammy did a great job i had asked some very specific questions and they were all answered More
by minute47men
Employees Worked With
tammy piper
August 10, 2012
I would refer friends/family to this dealer. Our overall experience was very good. Fair trade in value and quick paperwork. Thanks again for all your help Meredith. experience was very good. Fair trade in value and quick paperwork. Thanks again for all your help Meredith. More
by saultersb
Employees Worked With
Meredith Dargusch
August 03, 2012
Chris Glover provided a hassle free experience. He is a pleasure to work with and got me a deal I am extremely satisfied with. I left the dealership assured that I made a wise investment. I highly recommen pleasure to work with and got me a deal I am extremely satisfied with. I left the dealership assured that I made a wise investment. I highly recommend him as well as Germain Honda to anyone who is in the market for buying or leasing a new car. More
by makaiton
Employees Worked With
Chris Glover
