
Germain Honda of Dublin
Dublin, OH
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The sales experiance was perfect. My salesman Frank Pulsinelli was very knowledgeable and friendly. My only complaint was doing the paperwork in the other building. I waited about an hour before someon Pulsinelli was very knowledgeable and friendly. My only complaint was doing the paperwork in the other building. I waited about an hour before someone came and began the paperwork process, also I think $250 is an excessive price to complete the paperwork. More
I had done my homework and new the type of car I wanted, 2013 CRV-EX, and also new the price I was willing to pay. In addition, I new a price I was willing to get for my trade. I had been coming to Immke 2013 CRV-EX, and also new the price I was willing to pay. In addition, I new a price I was willing to get for my trade. I had been coming to Immke Honda for many cars before this and had high expectations. From a sales perspective, Ralph Udonkuku was very calm/patient, new his stuff about the CRV, and completed everything he committed to. He even permitted me to take the car home overnight before we finalized the deal, this gave me a chance to drive it during normal conditions and to confirm I wanted to buy it! The big gun, Bill Alston, was pulled in to negotiate final numbers on trade and new car and was willing to negotiate and accepted a fair agreement on both new car and trade. It was apparent that Bill wanted to make the answer a YES. Next, I worked with Jack Lee from finance. Jack gave me the options applicable to my scenario and handled everything professionaly. Next, I worked with another big gun, Marcello Frustraci, who helped me negotiate on extended warranty and the car care plan. Marcello was very friendly and drove a challenging, but what I believe is a fair bargain, on the "extras" in finance. Lastly, the new car delivery garage was a nice touch. It gave me a chance to transfer my things and was given the overview of the key features I needed. All in all, I've done deals with Immke, now Germain, for 15 years. I love the service and expanded options they have to customers. Another great experience and look forward to working with the team again. More
I had a bit of a time crunch, some rather dificult cicumstances outside of a car purchase, and also needed some adaptive equipment installed. Frank was able to get me the car I wanted/needed, a great cicumstances outside of a car purchase, and also needed some adaptive equipment installed. Frank was able to get me the car I wanted/needed, a great price, and provided the transporting needed to get the adaptive equipment installed. All this helped me take care of my issues so once I was up and able, my new Accord was ready and beautiful. Thanks Frank and I'll see you in another 3 years! More
The sales/business office was very disappointing. They are not clear in any way and will sell you a car without making sure your financing is guaranteed. They will have you sign a paper stating that if y are not clear in any way and will sell you a car without making sure your financing is guaranteed. They will have you sign a paper stating that if your financing changes, it's up to you to secure financing. You drive the car off the lot with the change of having to return it!! They even called me a week later to come in and sign papers because they couldn't write down the VIN# on my trade correctly. When they called to tell me to come in, they made it seem urgent, so I came in right away. Little did I know it was no big deal...would have loved to waited until I was in the area, but instead drove 45 minutes out of my way. Would not recommend for buying, trading or even service to vehicles. More
I had the pleasure of working with Maegin when I purchased my daughters brand new Honda Civic. She was quite literally the PERFECT person for the job. She had the energy and hipness to keep my daugh purchased my daughters brand new Honda Civic. She was quite literally the PERFECT person for the job. She had the energy and hipness to keep my daughter excited about the new vehicle but made sure to keep safety and pratically in mind to keep me and my husband happy as well. She knew the product like tha back of her hand and went above and beyond to make sure we received the best deal possible. We couldn't have been happier. It's rare in todays car business to find people that truly enjoy their job and as fun to be around in the process, Maegin is one of these rare people. I was astonished when I realized she was my daughters age as her professionalism out ranked most people that are mine. Germain is a GREAT dealership to do business with and they are lucky to have such an asset. More
Germain Honda in Dublin has an outstanding service department !! Marcus Williams is great to work with!!! I wasn't even thinking about how crazy this week is for service with everyone traveling department !! Marcus Williams is great to work with!!! I wasn't even thinking about how crazy this week is for service with everyone traveling when I made my appointment for Tuesday 11/20. I called to see if I could come a little bit early and Marcus made it happen!! I was even able to make my class at the gym and get home to bake a couple of pies for Thanksgiving! I appreciate the hard work and the smiles from the service team - especially Marcus! Thank you Kim Foley More
Gayle and I were very pleased with the friendly sales approach (low pressure). In addition, Joe Martinkovich & Erin Daniel were very helpful and helping us determine which car best fit our needs .... approach (low pressure). In addition, Joe Martinkovich & Erin Daniel were very helpful and helping us determine which car best fit our needs .... Thank you and keep up the good work! More
Thank you Clyde Woodson for the great customer service I received on 11/15/12. I have worked with you before and as always you are very friendly, professional, and knowledgable. I would highly recommend Cly received on 11/15/12. I have worked with you before and as always you are very friendly, professional, and knowledgable. I would highly recommend Clyde Woodson at Germain Honda to my friends. More
Clyde has been professional, courteous, and accomodating. This is why I have given a rating of 5 in all of the above categories. He saved me $200 on my service bill and has been very thorough in taking car This is why I have given a rating of 5 in all of the above categories. He saved me $200 on my service bill and has been very thorough in taking care of me. More
Eddie always provides excellent service! He makes things easy when I need service on my cars. My stress goes away when he helps with my requests. Thank you, Eddie! easy when I need service on my cars. My stress goes away when he helps with my requests. Thank you, Eddie! More