Germain Honda of Dublin
Dublin, OH
Filter Reviews by Keyword
By Type
Showing 4,268 reviews
Thank you Rich Newsome and Jeff Carroll for making our experience at Germain Honda so wonderful! It was a no-hassle and very speedy process. The staff was so friendly and very willing to help. I have a experience at Germain Honda so wonderful! It was a no-hassle and very speedy process. The staff was so friendly and very willing to help. I have already and will continue to recommend friends to Germain Honda! More
Myron helped me find the perfect used car for my 16 year old daughter. This was my 3rd purchase from this dealership. Myron was very helpful. He did not pressure me what-so-ever, and was very friendly and r old daughter. This was my 3rd purchase from this dealership. Myron was very helpful. He did not pressure me what-so-ever, and was very friendly and respectful to me and both of my daughters. He answered all of our questions and took the time to explain things to my daughter. This was a very good learning experience for my 16 year old. I was able to show her how a vehicle should be bought and tell her some things that the stereotypical dealer tries to do...especially to women buying a car. Fortunately, Myron does not fit that stereotype. I cannot say enough wonderful things about him. He was honest, very knowledgable, listened to our needs, treated us with respect and gave us a great deal! He did not pressure us and made sure all of our questions were answered. I will buy my next new vehicle from Myron and when my youngest daughter is ready to drive, I will purchase her vehicle from him as well. I have always received excellent treatment from this dealership and they have handled all the maintenance on my vehicles. I feel very comfortable with my daughter driving this vehicle and I know from past experience that the Germain Service Department is capable of handling any maintenance issues. I have already recommended this dealership and Myron to several family and friends. Angie Thorpe More
My experience at Germain was great. Chris gave me the right price for the vehicle I purchased and also for my trade in. Finacing was fast and easy. By far the best experience I've had buying a car and th right price for the vehicle I purchased and also for my trade in. Finacing was fast and easy. By far the best experience I've had buying a car and the least amount of time I had to wait to complete the purchase. And I would also add it was nice having someone show me all the neat gadgets on my new car and how they worked. More
They have sold me a customer care warranty that they could not fulfill. It includes car washes and the car wash had been broken! When I finally got tired of this I reported them to the BBB. Once this ha could not fulfill. It includes car washes and the car wash had been broken! When I finally got tired of this I reported them to the BBB. Once this happened, I was contacted by Jessica in which was just a waste of my time. She proceed to argue with me and tell me I was wrong. She is very unprofessional and uses her name to try to intimidate. At the end of the day she offered $30. I had to laugh at this. She then said that this was extra and not a charge so no monies were lost. She totally missed the inconvenience of myself, the customer. She has a background as a lawyer, I think she needs to tune up her customer service skills. She is a real treat to deal with. I highly recommend avoiding Germain Honda at all cost. Actually don't listen to me, just go read the many BBB complaints and research the customer service complaints. More
We are very pleased with our new Odyssey and our new Civic. We are not paying any more per month than we were before, and we got all of the features we wanted. It was a no-hassle experience and we love Civic. We are not paying any more per month than we were before, and we got all of the features we wanted. It was a no-hassle experience and we love our new vehicles! More
Jessica Kincaid and Chris Glover were excellent and because of them, I would recommend Germain Honda of Dublin to my friends and family. Jessica was very accessible and willing to communicate via emai because of them, I would recommend Germain Honda of Dublin to my friends and family. Jessica was very accessible and willing to communicate via email, which is something that I found most of the other dealerships were not so open to. She was willing to discuss price, rates, terms, etc. all before I even stepped foot into the store. I wasn't bombarded with endless "scripted" emails daily. Instead, she was very friendly and earned my trust right away. I visited the store that weekend, but learned that we couldn't get the monthly payment where I needed it to be. Jessica and Chris reached out to me the following week to let me know that with the new programs for the month, we could get the payment pretty close and invited me to come back. I can tell you that I was shopping around at other Honda dealerships and not one of them has called me back to advise me of the new programs for this month. That's personalized service and what will keep customers coming back. Chris was a pleasure to work with during the actual purchase and pick-up of our vehicle. Not your typical "pushy car salesman". He was more than willing to answer any questions we had and didn't leave us feeling pressured. Chris made us feel comfortable and is someone that I would recommend to others looking to purchase a Honda. It's the personalized service and honest approach that both Jessica and Chris offered that helped differentiate Germain Honda. More
Alex made our experience very easy and worth our time. We were undecided as to what to do now that our CR-V lease was ending...buy the car or trade it in for another lease or car to buy. He started by as We were undecided as to what to do now that our CR-V lease was ending...buy the car or trade it in for another lease or car to buy. He started by asking us what we loved about our current CR-V and things we didn't like. From then we went onto discussing what option worked best for us. We test drove a new CR-V and decided that is what we wanted. He took into consideration that we were loyal customers (have dealt with Honda for over 10 years), under mileage on our current lease, and willing to consider another Honda. We felt the process was fair and are please with how things turned out. Thanks, Alex you did a fine job!! :-) More
My wife and I purchased our second Honda from Greg Kimbro. The main reason for deciding to buy a second car from Greg was not only because of his kind nature, but was because of his no nonsense approa Kimbro. The main reason for deciding to buy a second car from Greg was not only because of his kind nature, but was because of his no nonsense approach when it comes to being up front with us and giving us his best deal first. He is always willing to do whatever it takes to earn our business even if that means respecting the fact that as consumers, we need to shop around and get other quotes. With that said, Greg was willing to beat several deals that we were offered at surrounding dealers. Not only did this make us feel valued, it was clear that he understood that getting a good deal was critical for us. I would highly recommend Greg to any friend or relative. There are not many individuals that still exist in sales that look out for the best interest of others. Greg is one of only a few. More
Winslow was great. He did not pressure me into making a purchase and he provided all the information I asked. Winslow and the rest of the Germain Honda staff were very professional and made me feel welcome purchase and he provided all the information I asked. Winslow and the rest of the Germain Honda staff were very professional and made me feel welcome. I know I got a great car from a great company and would recommend Winslow and Germain Honda to others. More
Female general manager. Female client concierge. After some "consumer" homework and locating the two vehicles online in the Germain inventory that we were interested in we phoned for an appointment. After some "consumer" homework and locating the two vehicles online in the Germain inventory that we were interested in we phoned for an appointment. After some minor communication setbacks we spoke with Diane (CC) whose exceptional abilities and guidance allowed the process to continue. We met with Erin (SC), finding her to be both somewhat knowledgeable and disarmingly charming (fairly certain we left $300 on the table). All in all I can think of no other auto dealership, of any make, in central or northwest ohio at which I'd rather purchase or lease a new Honda. I've dealt with most of them to one degree or another over the years. Besides, if SHE's happy I'm happy! More