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Germain Honda of Dublin

Dublin, OH

Overview
Reviews
Vehicles
4.9
4,275 Reviews
Call Dealership (614) 764-9449
View Awards

6715 Sawmill Rd

Dublin, OH

43017

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Showing 4,275 reviews

May 17, 2023

Friendly, efficient staff. They keep you informed of the progress. And, they got me out ahead of schedule. More

by Terry.kennedymancini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hazmad
Report | Print
May 17, 2023 -

Germain Honda of Dublin responded

Thank you for your kind review, Terry! We're so pleased your service advisor handled your visit efficiently, to get yo safely back on the road in no time. We appreciate your business and look forward to being of service to you again! Regards, Rich Newsome - General Manager

May 17, 2023

Thanks to germain Honda of Dublin for making my recent car service a very pleasant experience. The entire process was thorough, honest and professional. I highly recommend germain Honda of Dublin More

by Khalidsahib222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevie ballinger
Report | Print
May 17, 2023 -

Germain Honda of Dublin responded

Hi, Khalid! Thank you for taking the time to let us know how pleased you were with this service visit. We're happy your service advisor provided you with transparent communication and a sense of urgency to make this a convenient experience. Looking forward to doing it again at your next appointment! Regards, Rich Newsome - General Manager

May 17, 2023

Met with Allison and told her our requirements and she found us a car that met all our requirements More

by jwsprinter57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allison Webb, Daniel Grunkemeyer
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May 22, 2023 -

Germain Honda of Dublin responded

Excellent! Thanks for letting us know how pleased you were with Allison's assistance in the purchase of your new-to-you Honda and congratulations on closing the deal! We wish you many safe and pleasant travels from the whole Germain Honda team, until our paths cross again! Regards, Rich Newsome - General Manager

May 15, 2023

Stevie ballinger was so helpful with my service! Everyone is so honest and helpful here. Thank you!! More

by landon.rickard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevie Ballinger
Report | Print
May 16, 2023 -

Germain Honda of Dublin responded

Thanks so much, Landon! We truly appreciate your business and your kind review of Stevie. We graciously look forward to ensuring the same circumstances at your next appointment. See you then! Regards, Rich Newsome - General Manager

May 15, 2023

The entire process of buying my new Pilot was effortless. Brayden Spears was attentive to my needs without being overbearing. I would definitely recommend Germain Honda and Brayden when you’re in the market More

by Taralea_d
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brayden Spears
Report | Print
May 16, 2023 -

Germain Honda of Dublin responded

Thanks for your awesome review of Brayden! We're thrilled his support helped to make the buying process a breeze. Congratulations on the new Pilot, and best wishes for amazing adventures in your future, from the whole team at Germain Honda! Regards, Rich Newsome - General Manager

May 13, 2023

I was very pleased with the purchase of my used CRV. Jim Beatty did an excellent job of finding the perfect car at a great price and low mileage. There was no pressure to purchase. He was very knowledge More

by Bcharles405
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Beatty
Report | Print
May 15, 2023 -

Germain Honda of Dublin responded

We're delighted to hear that! Thanks for recognizing Jim's excellence with the honor of your 5-star review. Our entire team at Germain Honda wishes you plenty of happy travels and pleasant journeys, until our paths cross again! Regards, Rich Newsome - General Manager

May 13, 2023

Very pleased with our service! We were treated very well and the staff was very knowledgeable! More

by Kblank421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Pickens
Report | Print
May 15, 2023 -

Germain Honda of Dublin responded

Thanks so much for stopping by to share a 5-star review of our service team! It's our pleasure to provide welcoming, attentive, and convenient assistance for your automotive needs, and we're glad you chose to come see us this time. Looking forward to making your next appointment just as great! Regards, Rich Newsome - General Manager

May 13, 2023

I took my Honda in for service and they didn't fix the problem as it continues to stall out. They had my car for three days because my Service Advisor never contacted me by text as arranged. Finally, I wa More

by riversidebuckeye614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Hess
Report | Print
May 15, 2023 -

Germain Honda of Dublin responded

We are sorry to learn of your experience with our service department here at Germain Honda of Dublin. Please reach out to our Service Manager Ryan Kennedy at 614-789-0165 so he can make arrangements to bring your vehicle back in so we resolve your concerns. Best Regards, Rich Newsome General Manager

May 19, 2023 -

riversidebuckeye614 responded

Ryan Kennedy does not seem to "be on the same page" to resolve this issue as his General Manager. After I posted my review, I discovered that the 'intake boot" was nowhere near the starter wires I had asked them to check. (My starter is under the manifold cover, near the bottom of my car. The $300+ "intake boot" is an easily accessible $15 part from Amazon that connects to the air filter box. I usually change the air filter myself, so I could have replaced this "boot" myself if they had been honest with me.) I had a conversation with Ryan who said he would look at my car if I brought it back in. I said I would think about it, but since they worked in the wrong part of my car last week, how am I supposed to trust them this week? There was no response.

May 12, 2023

Completed my service in a timely fashion. Great customer service with Jen Hess. Thank you! More

by bmmiller1969
Recommend Dealer
Yes
Employees Worked With
Jennifer Hess
Report | Print
May 12, 2023 -

bmmiller1969 responded

Thanks

May 15, 2023 -

Germain Honda of Dublin responded

Thanks for the kind review of Jenn! We're so happy she handled your vehicle's services with great care and a sense of urgency, so you could be safely returned to the road in a timely manner. Looking forward to ensuring the same circumstances at your next appointment! Regards, Rich Newsome - General Manager

May 12, 2023

Jen Hess is very professional and a pleasure to work with. Thanks for the service. More

by telles43221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Hess
Report | Print
May 15, 2023 -

Germain Honda of Dublin responded

Thank you for your lovely review of Jenn! She's a true asset to the Germain Honda team, and we appreciate knowing how much you enjoyed working with her for your vehicle's services. We'll see you at your next appointment! Regards, Rich Newsome - General Manager

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