Germain Honda of Dublin

Car was taken to fix a moon roof/sunroof issue for a 7AM appointment made on Saturday morning. First off, no one helped me for about 5 minutes until I walked up to someone. Ellis assisted me, but said I n appointment made on Saturday morning. First off, no one helped me for about 5 minutes until I walked up to someone. Ellis assisted me, but said I needed to work with my 'advisor' who was not there at that time. Ellis took my information and the issue and stated I really should have scheduled for the weekday because they cannot get the parts in on a Saturday. Well, a driver took me home. By 4PM, not a single call was given to me to say what the status was, so I called and upon calling no one could find my advisor or tell me what was going on with my car. I was promised a call, but waited 30 minutes and none was received. I called back about 30 minutes later and someone was able to tell me that my car was not looked at. Monday they promised to look at the car, again I called at about 3PM and no one had any idea what was done or looked at and they could not tell me anything. I spoke with numerous individuals and Managers, come to find out my 'advisor' was off on Monday's and had passed this off for someone to get looked at, no one did. Tuesday came, finally spoke to my advisor and said they were looking at it. 5PM Tuesday (4 days of having my car), no idea and no phone call to update me. Spoke with Todd the Manager who was very nice and finally got my advisor and a mechanic to look at the car. At 10PM, I received a call saying they found a pebble in the sunroof track. I was quoted over the phone $180 for the labor (plus tax, fees etc.). My story does not end, I went to pick up my car Wednesday morning, and my advisor was not there in the morning. I waited at the "car pickup counter" and no one would help me for about 10 minutes. I went to an advisor and he ran around for 45 minutes and could not find my car keys or paperwork. Eventually he found it handed it off to someone to bring it around (that person could not find the car); I was so frustrated at this point. When I went to pay, the bill was $195 plus taxes and fees; the I did not want to pay but needed my car. I disputed and the lady said sorry if I wanted my car I needed to pay and I needed to speak with my advisor (who was not there) to dispute. My car came back to me dirtier that when I dropped off and at least for keeping it 5 days they could have washed and vacuumed. I have called several times for a couple weeks to the GM, the Service Advisor, and Service Manager and by bill was not adjusted and am still very very upset. This is not the first time I have had an experience of this caliber here and I even purchased my car from this dealership. I WILL NEVER GO BACK AND WILL NEVER PURCHASE A CAR FROM GERMAIN! Please tell your friends and family, this is never a quick oil change even though they say so and no appointments are taken for oil changes (not even during the week). I am even in the market for purchasing a new car, but apparently they have no time for follow-up and keeping the customer in the loop. More

Working with Marcello and Frank Pulsinelli was a very good experience. Neither of them pushed me toward a vehicle that did not fit my needs, and we were able to work out a very good deal on a 36-month le good experience. Neither of them pushed me toward a vehicle that did not fit my needs, and we were able to work out a very good deal on a 36-month lease for a 2013 Civic. More

Great experience, we would shop there again. Greg was very helpful . The CRV was a great choice and fit and finish was prefect. Customer service and parts were very helpful too very helpful . The CRV was a great choice and fit and finish was prefect. Customer service and parts were very helpful too More

This was by far the worst dealership service I have received. The sunroof on my brand new car was installed incorrectly. As this was my first time buying a brand new car, I specifically stated "pleas received. The sunroof on my brand new car was installed incorrectly. As this was my first time buying a brand new car, I specifically stated "please do not get grease all over my car". When they returned my car, there was grease on every edge of the cloth surrounding the interior of the sunroof. They cleaned it on the spot and told me to take it home to dry. After it dried, it was almost more obvious, as there were dirty water spots all over the interior roof, and they had spread the grease in multiple areas at that point. I took it back and left it for the day. When I received the car back, there were still dirty water spots, along with a scratch on the plastic/trim of the interior passenger side door. 6 months later, the dirty water spots are resurfacing, as they did not deep clean the issue to begin with. I am appalled at their lack of care and quickness to try and solve a problem. Little did they know, it would resurface to tell the true story of the quality of service I received on my brand new car. Unacceptable at the least. More

Chris is a Wizard of Germain. I asked him if there was any way possible to obtain my "Dream Car" and he made it happy, he went above and beyond to ensure I was satisfied. Everyone at Germain are friendly any way possible to obtain my "Dream Car" and he made it happy, he went above and beyond to ensure I was satisfied. Everyone at Germain are friendly and patient. I rave about Germain and even gave them a plug in a theater production I was involved with in May. More

Started with an online inquiry that quickly led to a test drive. I never felt pressured to buy and they actually encouraged me to complete my research on other cars. I was back within a couple of hours, rec drive. I never felt pressured to buy and they actually encouraged me to complete my research on other cars. I was back within a couple of hours, received more for my trade in than expected, and drove home in our new Pilot. Everyone was extremely friendly. More

Chris and all of the people we met were great - they were all friendly and accomodating and we purchased and took delivery of our new Honda. AS we have had opportunity to follow up with service visits, we all friendly and accomodating and we purchased and took delivery of our new Honda. AS we have had opportunity to follow up with service visits, we have been equally impressed by the cleanliness, courtesy and speed with which our issues have been handled. I'm pleased to recommend Germain Honda and Chris Glover specifically. Bob More

Chris Glover is excellent to work with. This was my 2nd purchase with Chris, and I will continue to go back to Chris at Germain. He has such great knowledge about cars and his job. He is very trustworthy, purchase with Chris, and I will continue to go back to Chris at Germain. He has such great knowledge about cars and his job. He is very trustworthy, and I wouldn't want to work with anyone else! Can't wait to come back in 3 years and work with him again! Thanks! Leslie Newell More

The entire process was very smooth and devoid of problems. Everyone involved was friendly and helpful. I had worked with John previously and he knew that I was ready to purchase and that he had th problems. Everyone involved was friendly and helpful. I had worked with John previously and he knew that I was ready to purchase and that he had the specific vehicle that I wanted. Can't remember who spoke with me about a warranty, but he was not pushy, but did explain the benefits and also the fact that I could purchase at a later date. Sarah, the young lady who taught this 'ole guy about the many new features (many since our previous 2004), was exceptionally pleasant and patient. I could not have asked for better service. Just hope that this relationship endures into the service realm. What an awesome vehicle!! More

Overall good buying experience from pre-sale meeting and demo to completion of the transaction. Erin was very knowledgeable about the dealership and the products. Good experience. demo to completion of the transaction. Erin was very knowledgeable about the dealership and the products. Good experience. More