Germain Honda of Dublin

I was there yesterday, (November 7, 2013) for a oil change and filter. At that time Mr. Eddie Sorrell was attending me. He took care of a previous problem that I had with my vehicle. He took care of e change and filter. At that time Mr. Eddie Sorrell was attending me. He took care of a previous problem that I had with my vehicle. He took care of everything because of the inconvenience that it brought in fixing the problem. I really appreciate his honesty and professionalism. More

My husband and I were greeted by Norman Lerman when we entered Germain and he is why we bought the 2008 Honda CRV from you. He is knowledgeable and friendly with a wonderful sense of humor. Norman showed entered Germain and he is why we bought the 2008 Honda CRV from you. He is knowledgeable and friendly with a wonderful sense of humor. Norman showed us several cars and had a list of comparisons to help us decide on just the right vehicle. We had drove similar cars at Roush, Honda Marysville, Lindsay, and Hugh White Honda dealerships but in the end it was Norman who persuaded us to buy from Germain. We are very pleased with our purchase. Thank you Norman!! More

I was feeling so very stressed from worry about my Honda Accord as well as many other problems I've been having this year, three major operations, a student on campus who crashed into me and caused me endle Accord as well as many other problems I've been having this year, three major operations, a student on campus who crashed into me and caused me endless troubles, time, money and energy I didn't have (I was on my way to the hospital when she hit me from behind!) I was also very anxious about my transmission - I had just taken to Cottman's to have the transmission fluid changed but when I got there the owner told me after just turning on my car, that it "had a hole in the transmission area" and that I could NOT drive it back home or get a second opinion or it would break down and be totally ruined for repair. He ended up charging me almost $5400. for "a new transmission and new parts of various sorts." I drove it home after he had kept it for 3 weeks or so to do this work and immediately noticed two things: The attendant took three tries to get my car filled AND car lurched or jerked a little every time I gave it a little more gas - all on the way home. I immediately called him and tried to tell him about this worrisome situation but he would not listen and said he was too busy - just "bring it in" sometime. Steve Rohloff knows I am in my late 70's and handicapped and that my brother is handicapped with the loss of both legs too and it was difficult for me to drive all the way out there and I guess he thought this would discourage me....which it did for a while. I decided to take to Germain Honda to have serviced for anything it might need and they did a great job on the few things it needed at that time, sometime in August. In the meantime, I don't drive much except to stores for my brother (who I have taken care of for over 20 years now and who lives with me) so I continued to drive my car for a little while longer and then took it to Germain for servicing because of the lurching and they discovered shards of gunk in the "new" transmission fluid and advised me to take back to Cottman's to have them fix their earlier work. I did take it in immediately and that was more than 2 weeks ago now and they still haven't fixed my car. Different excuses each time. My stress levels - against all my doctors' advice - are sky-high right now because I am not sure what to do to get my car repaired right and back from Cottman's. I might add I am afraid of the owner especially after googling his name and finding a complaint HE wrote about Chase Bank "ripping him off" - you can read his SCARY letter by typing his name and going down to it where he has written the letter about Chase - vulgar, threatening and in my opinion, sociopathic in nature. I have told you all this so you will understand thoroughly how I was feeling when I met Eddie - one of the kindest, most understanding people I've ever met. I did not go into all this detail with him but Eddie is so empathetic and caring, he knew I was upset and nervous when I bought my car in. I felt like crying when I walked in but from the moment he greeted me so warmly, he actually made me smile after I have felt so sad and alone re my transportation problems and after overpaying Cottman's and STILL not having a working car. I felt so much better and more hopeful. And Germain Honda gave my car a quick and free check up and discovered only the transmission problem. As Eddie's so-apt quote said and I paraphrase: "Years later, people won't remember what you said; they won't remember what you did and but they will NEVER forget how you made them FEEL." I will NEVER forget how Eddie made me FEEL when I was and still am at such a difficult and low point of my life - Many people are able to establish a welcoming atmosphere and are courteous public relations people but FEW are so genuinely concerned and caring as Eddie. Germain Honda is very, very fortunate to have such an employee. I might add that all your employees I have come across have been considerate too. I have always had my car serviced at Honda throughout the years and I will continue to have it serviced at GERMAIN Honda from now on....i.e., if I still have a working automobile after Coffman finally gets it back to me. Sorry to have made this so long but felt it necessary to explain in detail why I am grateful to Eddie Sorrell and to Germain Honda. Sincerely, J.L. Brown More

I had a fantastic experience at Germain Honda. My salesman, Kevin, was very professional and personable, never making me feel rushed or pressured. I went in once to look and the second time to buy, salesman, Kevin, was very professional and personable, never making me feel rushed or pressured. I went in once to look and the second time to buy, and both times I was made to feel very comfortable and at ease. They were able to offer me a very fair price and I left feeling like I got a good deal and a great car. Kevin made the process incredibly easy and answered any and all questions I had. While I was waiting to sign the paperwork, the general manager, Jessica Germain, came out and chatted with me while I waited. She was very sweet and pleasant, adding to the feeling that I was dealing with people and not just a big dealership. I have to say that Germain really exceeded all my expectations, I would definitely recommend it to anyone looking for a new or used Honda, and I would definitely use them in the future. More

Eddie is the best! Great service! Eddie was not only friendly but communicated well throughout the whole process and made sure everything got taken care of. Much appreciated. friendly but communicated well throughout the whole process and made sure everything got taken care of. Much appreciated. More

My family was looking to replace our Honda Odyssey and I was dreading the car buying process. John Grimm and the team at Germain Honda made the process simple, FAST, friendly and I am confident we got a gr was dreading the car buying process. John Grimm and the team at Germain Honda made the process simple, FAST, friendly and I am confident we got a great deal. I never write reviews and I rarely will brag about something but this was truley more than easy and a pleasure! Kudos again to John Grimm and the team at Germain! I have already recommended John to a friend and we will do all of our car buying with John and Germain. More

Made the purchasing process painless, quick and comfortable. Kevin listened to our needs and didn't waste our time haggling. Best, easiest and quickest car purchasing process we've ever had. comfortable. Kevin listened to our needs and didn't waste our time haggling. Best, easiest and quickest car purchasing process we've ever had. More

Went to Germain Honda to price the 2014 Accord and see what they would give me for my trade-ins. I worked with Ralph Udonkuku, which in itself was a pleasure. There was no pressure by Ralph to purchase, a what they would give me for my trade-ins. I worked with Ralph Udonkuku, which in itself was a pleasure. There was no pressure by Ralph to purchase, and if there was something he was not sure about(cost of accessories), he found out, so there was no misunderstanding down the road. He took me to Service and introduced me to the Service Mgr. and Parts Mgr. I really didn't expect that. He explained that the people in Delivery would explain all the technology of the car to me, and I could stop in any time with questions for them. I met Chris Glover, who responded to my original email inquiring about the Accord. During some down time, I was able to converse with Stephanie and Susie, which was a pleasure. When Ralph came back with a price, I was very happy and made the purchase. I decided to purchase chrome wheels and aero spoilers for the front, back, and sides. The accessories were to be installed in a couple of days. When I returned to have accessories installed, I decided to wait. After some time, Ralph informed me it would take longer than anticipated, so we went to Service and Nick said he would get a rental for me at no cost so I could go home and return later. WOW!!!!....unexpected surprise. Ralph was awesome....down to earth...straight shooter (which I really appreciated), and quite the gentleman. Everyone that I met and spoke with at Germain, made my car-buying experience the best ever. Germain Honda now has a customer for life. More

Erin was phenomenal. She listened to what I wanted and found a car that matched it exactly. At other dealerships I felt pressured and talked down to. Erin and Germain Honda made me feel relaxed and well i found a car that matched it exactly. At other dealerships I felt pressured and talked down to. Erin and Germain Honda made me feel relaxed and well informed. I will be sending my friends and family to Germain Honda of Dublin when it is their turn to buy a new car. More

My wife Candace and I had decided to look for another car. Our current 1995 Mazda Protegee had 180K miles on it and it was beginning to suffer from "old age". We had decided to see a movie, that day an car. Our current 1995 Mazda Protegee had 180K miles on it and it was beginning to suffer from "old age". We had decided to see a movie, that day and then just for fun visit a dealership, each week until we found something we liked. The movie was delayed etc. and by the time we had watched it etc, we arrived at this dealership around 05:00pm. Unbeknownst to us at the time, someone had just dropped off "our new" car two hours prior to our arrival. When we arrived we were greeted by a big warm friendly smile from Kevin Larivee & Bart Zimmerman. They immediately made us feel part of the Germain Family and being a small world we would later find out that Kevin was from Massachusetts as was myself:-) Kevin, mentioned this new red Honda Fit that had just arrived and my wife Candace love's red cars. Within moments and after test driving two other cars we went back and told Kevin we wanted this new "Cherry Baby" Honda Fit. For us and as Kevin in his expert "spot on" opinion quickly deduced the Fit would be a Perfect Fit. I had not been to a dealership for many years and to have it literally be a Perfect Fit and welcoming was to say the least "EPIC!". The whole process moved quickly and preciously from the Sales to the Finance to the Quality Assurance (Cleaning & Final Check out). We also purchased the Total VIP service package so literally all we have to do is drive, put gas in the car and bring the car in for oil changes, etc. A True worry free experience. If you are looking or even thinking about getting a new/used car doyourself a favor and go see the wonderful family oriented people at Germain Honda of Dublin!! Regards, Paul M. McGrath, LMT & Candace Evans. More