Germain Honda of Dublin

I very much needed a newer car. Norman Lerman was very personable and professional. I appreciated his helpfulness during the buying process. Buying a car can be stressful, given the financial investment personable and professional. I appreciated his helpfulness during the buying process. Buying a car can be stressful, given the financial investment, but he made the process very easy. More

The staff is friendly and willing to assist upon arrival. Norman, my salesperson, was extremely helpful and very knowledgable of the 2008 Volkswagen Rabbit I purchased. Jacki in the finance department did a Norman, my salesperson, was extremely helpful and very knowledgable of the 2008 Volkswagen Rabbit I purchased. Jacki in the finance department did a fine job and was very efficient. Over all, I am very satisfied with the vehicle I purchased and the customer service I received. Thanks! More

Let me first say that I am from a small community and this is only the second time I have purchased a vehicle from a "big city, high-volume" dealership. My previous experience at another Columbus-area n this is only the second time I have purchased a vehicle from a "big city, high-volume" dealership. My previous experience at another Columbus-area new car dealer wasn't necessarily bad, but there was still some pressure involved. By comparison, Germain Honda of Dublin was a pleasant surprise! From first handshake, my salesperson, Norman Lerman, was terrific to work with. Norman has found that "sweet spot" of being helpful but not pushy; of listening before suggesting; of giving you space but being close by to answer questions. Even the test drive was a pleasant, pressure-free experience. I really feel that he went to bat for me and got me a fair deal on an exceptional car...that I am VERY pleased with! He has already followed-up (less than 48-hours after the sale; less than 12-hours after I emailed him) with me on a couple of questions (by both email and telephone) and I really appreciate his promptness and attention to detail. I also want to mention Jack Lee, the Finance Manager at Germain Honda. The "finance guy" was the main "pressure point" at the other dealership I dealt with but, with Jack, there was no pressure at all. I found him to be both congenial and professional while "presenting" offers instead of "cramming them down my throat." One final note: the vehicle that I bought at the "other" dealership was a Honda. When It's time to replace it, the first place I'll shop will be Germain Honda of Dublin. More

I have always been a Toyota girl! I have to say that this has been the BEST experience for car buying! I will NEVER be going back to the local Toyota dealership! I would highly recommend this dealers this has been the BEST experience for car buying! I will NEVER be going back to the local Toyota dealership! I would highly recommend this dealership and John Grimm! More

very easy to make an appointment and service prompt and quick. will definitely be using the service department again and appreciate the great service thank you quick. will definitely be using the service department again and appreciate the great service thank you More

Norman was a pleasure to work with. He was friendly and I didn't feel like I was being pressured into a sale. He really worked with me to get the payments I wanted to have. didn't feel like I was being pressured into a sale. He really worked with me to get the payments I wanted to have. More

My experience with Germain Honda of Dublin was exquissite. Norman Lerman exhibited the utmost professionalism and has continued to impress me with his attention to detail and proactive customer ad exquissite. Norman Lerman exhibited the utmost professionalism and has continued to impress me with his attention to detail and proactive customer advocacy (i.e Being the point person on a paint issue that was discovered on the rear lift gate and securing a missing headrest for us). Norman also has a unique wit that made the experience that much more pleasant. Despite being a used car salesman I'm glad we got the opportunity to work with him. More

Walked into Germain Honda with my eyes on a use Honda Accord I saw online. Unfortunately the car I wanted to look at just got sold. Norman was my salesmen and he worked with me to find a similar car that Accord I saw online. Unfortunately the car I wanted to look at just got sold. Norman was my salesmen and he worked with me to find a similar car that was in my price range that same afternoon. He encouraged me to drive multiple cars and find the one that I felt most comfortable in. The one I chose had some paint chips in the hood and a clunk noise in the back. I told Norman that I wanted the chips taken care of and the clunk noise looked at and fixed and without a word he wrote that down and that was part of the deal. They let me take the car and the next week I brought it back and they gave me a new paint job on the hood and it looked great. The clunk noise was a little more of a challenge but they never gave up and with the help of Norman, Jim Crulkshank and the mechanics in the back they found the problem, fixed it, and sent me on my way. This was my first big car purchase and the Germain Honda family made it a stress free easy experience. I would recommend Germain Honda of Dublin to anyone. More

I would highly recommended Germain Honda of Dublin for anyone looking to buy or lease a vehicle. Greg Kimbro was wonderful to work with, and helped me choose the best option for my budget. It was refres anyone looking to buy or lease a vehicle. Greg Kimbro was wonderful to work with, and helped me choose the best option for my budget. It was refreshing to work with a sales professional who had my best interests in mind. I also had a great experience with the finance department. Jack Lee was very professional and kind. I love my new 2013 Honda Civic. Thank you to Greg and Jack for making my experience with Honda one of a kind. More

My husband and I just bought our first (legitimate) car from Frank. We had been driving two very old, very unsafe cars, because we thought that was all our budget would allow. Frank helped us find the perf from Frank. We had been driving two very old, very unsafe cars, because we thought that was all our budget would allow. Frank helped us find the perfect 3 year-old car to suit our needs and our budget. We were nervous about taking this big step in our lives (our first bank loan), but Frank walked us through every step of the process, explained what we needed to know before meeting with the notary, and even went out of his way to show us a side-by-side price comparison of the two cars we were considering. Our experience at the dealership was not only satisfactory - it was enjoyable. We felt we were in good hands, and will definitely return here for our next car! More