Germain Honda of Dublin

HE MADE A MISTAKE AND THEN TRIED TO BLAME THE BUYER Mr Alston agreed to help me find my son a new Honda accord to buy. My son is leasing a car currently and the lease is up and now wanted to buy. I say Mr Alston agreed to help me find my son a new Honda accord to buy. My son is leasing a car currently and the lease is up and now wanted to buy. I say help me because my son has never bought a vehicle and I live in florida so all this happened over text messaging and a few phone calls. after 3 days of negotiating and unable to find a car and a payment that worked for my son, Mr. Alston comes up with this amazing deal and tells me that he doesn't have the car on the lot but can get it if were interested. I was ecstatic . It was the right car, the right price . this conversation took place late afternoon on a Saturday. I text mr. alston Monday morning re-iterating our excitement and asked him to call me and he did. he told me he could get the car in later that day. I SPECIFICALLY ASKED MR. ALSTON HOW HE WAS ABLE TO GET US THIS GREAT DEAL WHEN WE COULD NOT GET ANYWHERE CLOSE TO IT ON SATURDAY ? HIS RESPONCE TO ME WAS "WELL WE TREATED YOUR SON LIKE FAMILY" . later that day I texted Mr alston about cost of adding extended warranty and gap insurance to the monthly payment and he responds "YOU DONT NEED GAP INSURANCE ON A LEASE" . remember we started this process by telling mr alston we wanted to buy a car, we negotiated for 3 days to buy a car and now hes talking lease. I said who asked for a lease ? MR ALSTON SAID "YOUR SON DID WHEN HE CAME IN LAST WEEK" I stated I know that's not possible because the only reason im involved in this process is because he wanted out of a lease and wanted to buy. I also said weve been talking buying for three days and I REMINDED HIM THAT I ASKED HIM HOW HE WAS ABLE TO GET THE PAYMENT SOO LOW AND HE STATED {NOT THAT LEASING CAN GET YOU A LOWER PAYMENT, BUT THAT MY SON WAS BEING TREATED LIKE FAMILY. he kept insisting that it was my sons idea to lease. I asked my son if he mentioned leasing to mr alston and as I expected my son said I told him I was leasing a car and now wanted to buy. I believe Mr. Alston made an assumption that was wrong, but instead of admitting to it HE TRIED TO BLAME MY SON. What a dishonest individual. I WILL ADVISE MY SON TO NEVER DEAL WITH MR ALSTON AGAIN AND FURTHER ADVISE ANYONE IN THE COLUMBUS AREA IF YOUR GOING TO BUY A HONDA {WHICH ARE FANTASTIC CARS, DONT HAVE ANYTHING TO DO WITH MR ALSTON}. management has gotten involved now we'll see if they will make this situation right ?????? More

Overpriced and over paid for my accord 2015 EXL. The customer service was fine the agent we work with good. We went there to get end of year and end of month sale and actually paid by $800 - $1000 The customer service was fine the agent we work with good. We went there to get end of year and end of month sale and actually paid by $800 - $1000 more after trade in then we wanted. I wish there was other incentives for end of year sale offered -- extended warranty, services etc as part of the deal. More

Can't get ahold of Chris or others Well, we have worked with Chris in the past for two cars. We had hoped to go for our third, but I have been emailing and calling Chris and no response Well, we have worked with Chris in the past for two cars. We had hoped to go for our third, but I have been emailing and calling Chris and no response. Not sure what we did!? More

5-Star Experience :-D Honda Mfg. should start distributing clones of Joseph Frustaci to all their dealerships. This is the 2nd car we've bought from him. When it's time t Honda Mfg. should start distributing clones of Joseph Frustaci to all their dealerships. This is the 2nd car we've bought from him. When it's time to buy again, we'll ask for him by name. He took the time, well above and beyond what he needed to, to make sure we got the right car to suit our needs, and for the best deal. Joseph knows what he's doing and he's good at his job. By the time we drove away, we felt like he had taken care of us like we were family (the kind of family you invite to things because you WANT to, not because you HAVE to) More

Excellent Buying Experience We have purchased several Honda cars and other Honda products over past years. Our recent purchase is our first at Germain Honda of Dublin. Frank Pul We have purchased several Honda cars and other Honda products over past years. Our recent purchase is our first at Germain Honda of Dublin. Frank Pulsinelli provided us with an excellent buying experience. We appreciated his strong effort to get us the model level and color we wanted. He frequently kept us informed of the manufacture status of the car and subsequent installation status of accessories. Everyone at Germain we had contact with was great to work with from Frank to the Business Manager, Detail, Delivery Training and accessory installation (excellent job installing accessories) employees. We are very happy with our purchase and look forward to the same excellent commitment when our car is serviced at Germain Honda of Dublin. More

Friendly and Informative without feeling pressured. Brannon Travis took time to explain all the features of each class of the CR-V to help us determine which was best for needs. He spent a significant Brannon Travis took time to explain all the features of each class of the CR-V to help us determine which was best for needs. He spent a significant amount of time demonstrating the main features of the EX we were interested in. More

The best car shopping experience ever! Greg was great! He was able to satisfy all of my car shopping needs without a problem. I definitely recommend this dealership to anybody that is looki Greg was great! He was able to satisfy all of my car shopping needs without a problem. I definitely recommend this dealership to anybody that is looking for a great car More

I'm back to being part of the Honda Family Growing up my family has always been a Honda family, driving Honda's for as along as I can remember. When I leased my first car I left the Honda famil Growing up my family has always been a Honda family, driving Honda's for as along as I can remember. When I leased my first car I left the Honda family and quickly realized how big of a mistake I made. When I went to Honda to trade in my previous lease I had the best experience. "Schmitty" was there to meet me on the lot, he was very genuinely interested in helping me find my perfect fit and treated me like the same as he would his own daughter. It was a smooth and easy process, I went from the dealer to the financial department where I again, had an awesome experience and then back to my new car. Schmitty even drove me over to turn in my previous lease and then drove me back to get into my new car! I would 100% recommend this dealer to anyone looking for an easy and simple car buying experience! More

This Dealership make me happy! I'm glad that I stopped by because I am in need for a new car! When I walked into the dealership, Brannon was the first person to introduce himself. H I'm glad that I stopped by because I am in need for a new car! When I walked into the dealership, Brannon was the first person to introduce himself. He was super friendly and funny! I appreciate his kindness and his input about the car I was going to purchase. I would definitely look for him again if I'm planning on purchasing another car! And the end Jimmy help me a lot with going through my payments. I appreciate everyone's help and taking care of their customers. More

"Awesome Experience" 10/17/2015 : Nick O Neill assisted me on service appointment . I had appointment to get service completed on 2 cars. Nick was very down to earth, pr 10/17/2015 : Nick O Neill assisted me on service appointment . I had appointment to get service completed on 2 cars. Nick was very down to earth, professional and a good listner. He answered all of my questions and provided excellent serivce. I had frustration free experience . I highly recommend him. More