Germain Honda of Dublin

Body Shop $11K front end repair - Poor customer service 7 weeks with my Honda Pilot in body shop with zero communication unless we called ourselves to inquire. Initially, our car sat for two weeks without e 7 weeks with my Honda Pilot in body shop with zero communication unless we called ourselves to inquire. Initially, our car sat for two weeks without even being looked at. After finally taking the car home once "complete", basic details were not completed, which now means I am heading back tomorrow so they can be fixed. Bri offered us excuse after excuse throughout this process for why she hadn't called or why the car was not complete, including telling me "I am the only female that works in the body shop".....so? why would you even mention that? We finally asked to speak with the supervisor, Seth, who was only slightly more helpful. I would not recommend this body shop and expect a lot more when your vehicle is being serviced for such a long time and for a lot of money. I also expect my car to actually be complete when you say it's done and ready to be picked up. More

This dealership is amazing. Matt was knowledgeable and super friendly. He someone you can trust and did a great job of walking me thru the process. Jerry in finance also did a gr Matt was knowledgeable and super friendly. He someone you can trust and did a great job of walking me thru the process. Jerry in finance also did a great job of informing what i was signing and what i should be expecting in the mail. This was by far the best car buying experience I've ever had. More

Very helpful and courteous Stephanie was very pleasant to deal with. I ended up buying a Accord Hybrid from a different dealer and regretted it due to their high pressure and de Stephanie was very pleasant to deal with. I ended up buying a Accord Hybrid from a different dealer and regretted it due to their high pressure and deceptive practices with add-on warranty products. I should have bought from Stephanie. Next time I will. More

Great, friendly experience. A great salesman. He was extremely nice and just an overall pleasant experience. Love the car too! I was able to get in and out! A great salesman. He was extremely nice and just an overall pleasant experience. Love the car too! I was able to get in and out! More

Great friendly service First time buying a car and they were great, all the cars in the lot looked great, my salesman was kind and informing, and they cleaned up a used car First time buying a car and they were great, all the cars in the lot looked great, my salesman was kind and informing, and they cleaned up a used car to make it look newer than they Day it left the factory. Highly recommend this dealership More

Friendly courteous Great experience explain everything clearly Would recommend dealership to anyone want to wait a little but really like car looking at gave a great d Great experience explain everything clearly Would recommend dealership to anyone want to wait a little but really like car looking at gave a great deal on a quality used vehicle More

Kris Rivers sales consultant, Kris represented your dealership in ways that took me by surprise. I looked at a car that possibly looked like it had been taken out for a test drive Kris represented your dealership in ways that took me by surprise. I looked at a car that possibly looked like it had been taken out for a test drive and was a little soiled as a result of the snow and ice roads. He told me to get in and drove the car into the service garage and gave the car a through cleaning ,himself , unassisted by service personnel.. It was then that I knew that this young man was the type of fellow that cared , not only about his employer, but also for his customer. Buying a car from Kris was a no-brainer at that point. The only flaw became apparent when I followed my wife home was a rear break light was out, Had he known that I am sure he would have fixed that too. More

Amazing I went to finalize a purchase with my toddler and everyone we encountered went above and beyond to make the experience as easy as possible. Everyone w I went to finalize a purchase with my toddler and everyone we encountered went above and beyond to make the experience as easy as possible. Everyone was incredibly nice and helpful! More

disgusting customer service and very uprofessional Gross, Kevin Banter is a liar, unprofessional and extremely manipulative. I would never ever advise anyone to set foot in this dealership. Told me a c Gross, Kevin Banter is a liar, unprofessional and extremely manipulative. I would never ever advise anyone to set foot in this dealership. Told me a car was available and he would have available for me to drive upon arrival to the dealership only to find out that he sold it before we arrived at our agreed upon time. More

Our experience was very good. All the interaction we had at Germain was positive. Isiah was our salesperson. He was very knowledgable on honda accords and was honest & helpful in a All the interaction we had at Germain was positive. Isiah was our salesperson. He was very knowledgable on honda accords and was honest & helpful in answering all our questions. He was even so kind as to meet us earlier than his scheduled time. He was willing to go out in the snowy lot & show us any car we were interested in. He also retrieved several fir me to test drive. More