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Germain Honda of Dublin

Dublin, OH

4.9
4,267 Reviews

6715 Sawmill Rd

Dublin, OH

43017

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Showing 4,267 reviews

March 14, 2018

Great service Fast, efficient and does not recommend unnecessary maitenacance. The ease of scheduling online and the proximity of shopping and Einstein Bagels makes More

by ERICA.MUELLER1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Sorrell, Chris Robinson, Kevin Withers, Jerrod Ridgeway, Curt Thompson
Mar 21, 2018 -

Germain Honda of Dublin responded

We are happy to know that you are pleased with our service team. Best Regards, Craig Ferguson General Manager

March 14, 2018

Review The bill was more then what I was told it would be. You added an extra 6 percent to the cost of the work which was not part of the quote I was told. More

by HJENKINS3200
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Robinson
Mar 22, 2018 -

Germain Honda of Dublin responded

We are sorry for the misunderstanding about the shop supply fee. Every bill has a shop supply fee of 6%, but not to exceed 30$. We do not add tax or shop supplies into our price quotes due to it being a percentage of the actual cost. This information is posted in two separate locations in the service drive and again on the customer copy of the receipt. We can see how this would be upsetting, and we will communicate with the service associates to pass this information to our customers. Thank you for bringing this to our attention. With good customer feedback like this, it makes our jobs easier to make improvements within the department.

March 14, 2018

Great Service Chris was absolutely wonderful and I loved the very positive energy and big smile he used to make my experience a really good one! Highly recommend! More

by Dayzi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Robinson
Mar 21, 2018 -

Germain Honda of Dublin responded

We are happy to know that Chris provided you a quality experience, thank you for sharing. Best Regards, Craig Ferguson General Manager

March 14, 2018

It was amazing! Chris was extremely helpful with both vehicles I had in within those couple days. He worked with us to get us out of there in a timely manner and to g More

by JENNA.FIDLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Robinson
Mar 21, 2018 -

Germain Honda of Dublin responded

Thank you for the kind words and 5-star rating. Best Regards, Craig Ferguson General Manager

March 14, 2018

Always great service. I myself am in the car business and understand what customer service means. These guys always go above and beyond to service my every need. I try and More

by cbpowers87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Withers
Mar 21, 2018 -

Germain Honda of Dublin responded

Thank you for letting us know about the quality service Kevin provides you. We appreciate your business and look forward to our continued relationship. Best Regards, Craig Ferguson General Manager

March 14, 2018

Troy delivered Troy was very personable, and got us in and out quickly. He extended the coupon for an oil change and handled everything very professionally. Thanks f More

by MARTHAPOTTERSHAW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Almanson
Mar 21, 2018 -

Germain Honda of Dublin responded

Thank you for your business and positive feedback. Best Regards, Craig Ferguson General Manager

March 14, 2018

B1 sevice ( Mr Mehdi) Mr Mehdi he is very nice and kind,he was very patient to listen what I was talking about. Even my English is not very well. He was explaining everyth More

by AMY4253919
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mehdi Lalani
Mar 21, 2018 -

Germain Honda of Dublin responded

We are happy to know that Mehdi made your visit a positive one and look forward to your next visit. Best Regards, Craig Ferguson General Manager

March 14, 2018

New key this is my second car with Germaine on sawmill. Everyone is extremely professional and accommodating. They are always punctual and efficient. A few t More

by SLUKACH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcello Frustaci, Jimmy Palmer, Curt Thompson
Mar 21, 2018 -

Germain Honda of Dublin responded

We appreciate your continued business and positive feedback. Best Regards, Craig Ferguson General Manager

March 14, 2018

Professional, timely, courteous Brought the van back in for a recommended service after the oil change. Timely recommendation. Took less time than expected. No hidden extra costs. More

by SEABOUND1959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Curt Thompson
Mar 21, 2018 -

Germain Honda of Dublin responded

We are happy to know that you were pleased with your service visit. Thank you for sharing. Best Regards, Craig Ferguson General Manager

March 14, 2018

Great Car Buying experience! Since I had a good idea which vehicle I was interested in, Mr. Smith was very helpful without trying to sell me something I did not want. He quickly More

by Pete!!
Recommend Dealer
Yes
Employees Worked With
Mesiah Smith
Mar 16, 2018 -

Germain Honda of Dublin responded

Thank you for sharing your overall positive experience with Mesiah. Enjoy your new car and please visit us again. Best Regards, Craig Ferguson General Manager

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