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Germain Honda of Dublin

Dublin, OH

4.9
4,275 Reviews

6715 Sawmill Rd

Dublin, OH

43017

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Showing 4,275 reviews

November 14, 2018

A previous stellar experience prompted our return. After a wonderful buying experience with Jheni about two months ago, we returned to purchase another vehicle last week. Jheni is a triple threat a More

by cgraydavis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jheni Felix, James Howald, Jonathan Nida
Nov 15, 2018 -

Germain Honda of Dublin responded

Thank you for returning and allowing Jheni to once again provide you with the quality service you deserve. We are truly fortunate to have Jheni on our team as she definitely is dedicated to all our guests and staff. Best Regards, Craig Ferguson General Manager

November 14, 2018

Bought a used car This is the third used car my son has bought in the past 15 years from this dealership. We have had two different salesmen, both of which served us ve More

by Glodu71
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasim Hashimi
Nov 15, 2018 -

Germain Honda of Dublin responded

We appreciate the continued business and kind words. Our team looks forward to our continued relationship. Best Regards, Craig Ferguson General Manager

November 14, 2018

Excellent Service: Kevin Withers, Service Advisor I had an emergency with a curbed tire. It was damaged beyond repair, but I was able to make it to Germain in Dublin. I had no appointment; however, th More

by Germain Service Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Withers
Nov 14, 2018 -

Germain Honda of Dublin responded

Thank you for letting us know about the level of service you continue to receive from Kevin. We are thrilled that he has taken such great care of you. Best Regards, Craig Ferguson General Manager

November 13, 2018

Great Service Ryan was extremely helpful and accommodating; he explained what was going on with the car and explained all charges.. I highly recommend Germain Hond More

by Honda 2014 Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kennedy
Nov 14, 2018 -

Germain Honda of Dublin responded

Your business and kind recommendation are greatly appreciated. Our team works hard to provide you with quality service you can trust. Best Regards, Craig Ferguson General Manager

November 13, 2018

Great Customer Service My recent experience with the Germain Dublin Honda service department was great. I received great customer service and a fair price for the oil change More

by sellers.81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Curt Thompson
Nov 14, 2018 -

Germain Honda of Dublin responded

Thank you for sharing your positive experience and for leaving us this kind 5-star rating. Best Regards, Craig Ferguson General Manager

November 13, 2018

Will encourage my family to never come here. No integrity. Sold us a Honda with NO FLOOR MATS?!?! NO second key fab. And WILL NOT Give Back Cargo Cover that *I PURCHASED*. DISGUSTING work ethics! More

by PregnantAndFurious
Recommend Dealer
No
Employees Worked With
Woody Woodrow, Ryan Cox
Nov 14, 2018 -

Germain Honda of Dublin responded

We are sorry to learn that you are not happy regarding your recent vehicle purchase. When we take possession of pre-owned inventory we, unfortunately, are at the mercy of the previous owner as to what they turn into us as far as manuals and keys along with the vehicles. To provide our guest with the highest quality of pre-owned inventory at the lowest possible prices there are certain items our customers must forgo. These items would be missing keys and manuals, or even missing floor mats. Each of our sales consultants has this information posted at their desk and reviews this with each guest prior to closing the deal. If you had wanted to have these items added, we could have done so at that time. This was also explained to your husband after the sale, just like your request to have your cargo cover out of your trade only proves our point that we can only pass along items that are included with the vehicle. All these items add value to each vehicle. Our Pre-Owned Manager Ryan did tell your husband that he would try to track down mats, an owner’s manual and we will reach out to the previous owners for the second key. We also provided you with a trade-in amount higher than KBB “Good” Trade-in Value yet sold you our Odyssey below KBB “Good” Fair Purchase Price. Best Regards, Craig Ferguson General Manager

November 12, 2018

Great Employees! Employees help you out any way they can!😁 Honda sends me coupons 👍🏻 Honda has a shuttle service👍🏻 Honda gas a rental car in service dept👍🏻 More

by no
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kennedy
Nov 13, 2018 -

Germain Honda of Dublin responded

Thank you for your business. We look forward to continuing to provide you with excellent service. Best Regards, Craig Ferguson General Manager

November 11, 2018

Eddie Sorrell is fantastic! If I could, I would work with Eddie not just in service but in sales as well. If I was looking to buy a car, I’d rather work with him on it than anyon More

by Adeangelo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Sorrell
Nov 12, 2018 -

Germain Honda of Dublin responded

Thank you for letting us know that Eddie continues to exceed your expectations. We will be sure to share your kind words. Best Regards, Craig Ferguson General Manager

November 11, 2018

Great experience! Steve helped me find a car when I was in a pinch. He went above and beyond and was very curtious. I contacted him over phone, and he had a lot of the More

by Henry24osu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Keith
Nov 12, 2018 -

Germain Honda of Dublin responded

We thank you for sharing Steve's commitment to customer satisfaction by going above and beyond for our guests. Best Regards, Craig Ferguson General Manager

November 11, 2018

lots of items to be serviced!!!! I went in for a oil change and was advised of several items that had to be corrected. All were done in a resonable amount of time More

by judy m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Robinson
Nov 12, 2018 -

Germain Honda of Dublin responded

Thank you for choosing Germain Honda for your automotive service needs. We look forward to future visits. Best Regards, Craig Ferguson General Manager

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