Germain Honda of Dublin

Great experience I had specific needs for buying a vehicle. After other dealerships not following up with me for months, Germain came through! Thank you Chris Miller a I had specific needs for buying a vehicle. After other dealerships not following up with me for months, Germain came through! Thank you Chris Miller and Chris Glover! Not your typical car salesman:) More

Great Experience Called Kelly told him what we wanted to look at he held the keys and drove the vehicle before we got there to make sure everything was good to go. We Called Kelly told him what we wanted to look at he held the keys and drove the vehicle before we got there to make sure everything was good to go. We arrived test drove the vehicle talked numbers and left with a great ride for my brother very satisfied with our experience. More

Salesman Woody Woodrow great, Business mgr James Howald not I found a vehicle for my teen son (almost 20) online, contacted dealership and got in touch with Woody Woodrow. He was very knowledgeable, professiona I found a vehicle for my teen son (almost 20) online, contacted dealership and got in touch with Woody Woodrow. He was very knowledgeable, professional and had great customer service skills. The test drive was arranged and went smooth, we agreed to purchase the car on the spot. I had already received a preapproval letter from my credit union for more than the car was worth prior to going in. After agreeing to the terms, we were told to wait for business manager James Howald to finish the transaction paperwork. After waiting for about 30 minutes for the business manager, he came over and motioned for us to follow him. At no point did James Howald congratulate, or mention the point we were buying a new car, or spending any money in the dealership. He never addressed my 19 year old son at all and this was HIS car. We sat down and felt very rushed with just handing me paperwork and pointing to where to sign. Then he mentioned coming back tomorrow to pick up the car. I was confused and said.,We intended to take the car today. He said "you dont have financing, you cant just take the car" I said I have a preapproval letter which I handed him, and was told you just fax the invoice to them and they will get you the funds. He said " we never fax, we email, this must be a small bank" , and "I dont know any bank that is still open right now." He corrected me several times and at one point I was so mad I almost told him to keep the car. If my son wasn't happy about the car I would have walked out. He told me my sales guy can figure all of that out. I said, "hes with another client now", and asked if I had to wait again for him to become available? He said yes. I asked "wouldn't you do a 24 hour test drive in this case?" He said no. I left the room and told Woody how James behaved and obviously wants to go home and we are bothering him by having him do his job. James Howald is in need of some customer service training. Ex: " Hey how are you folks doing today? Who's car is this you're buying? Wow! Congratulations Man, thats a nice car." More

Best car buying experience i ever had. I’ve bought many vehicles in my life and by far the group that work at Germain Honda of Dublin are the best. Big thanks to Matt Shindler! I’ve bought many vehicles in my life and by far the group that work at Germain Honda of Dublin are the best. Big thanks to Matt Shindler! More

Great Customer Service KB was knowledgeable and helpful and got me into a CRV , which was a great choice for my family. If you’re making a purchase, see KB. KB was knowledgeable and helpful and got me into a CRV , which was a great choice for my family. If you’re making a purchase, see KB. More

Kelly was very personable I felt that Kelly was very personable and did not add any pressure. He made my car buying experience simple and easy. He made sure that I was comforta I felt that Kelly was very personable and did not add any pressure. He made my car buying experience simple and easy. He made sure that I was comfortable and did not rush me through the process. More

Purchase of used Odyssey Isiah was patient, friendly and knowledgeable. Did not make me feel bad for sticking to a budget. Appreciated his understanding and respect. James Isiah was patient, friendly and knowledgeable. Did not make me feel bad for sticking to a budget. Appreciated his understanding and respect. James was knowledgeable as well and made the paperwork/ financial process a breeze. Reputable staff - will definitely recommend! More

Great Experience This dealership made my first purchase from a dealer go very smoothly. Scott Staats was very helpful in making it happen and getting the price and pro This dealership made my first purchase from a dealer go very smoothly. Scott Staats was very helpful in making it happen and getting the price and process to the point that we were going for. The experience was one I won't forget any time soon and if i'm in need of another vehicle and considering another Acura or Honda, Scott will definitely be the salesman I turn to. More

TERRIBLE DEARLERSHIP I purchased a honda accord on 6/19/19 and i was given a 45 temp tag and was told that my financing was done by capital one and 45 days later i contact I purchased a honda accord on 6/19/19 and i was given a 45 temp tag and was told that my financing was done by capital one and 45 days later i contact the dealership to see whats going on cause capital one said they have no loan for me and that is when i was told that capital one fax machine was supposedly down and they never received the paper work so they made me come back up to the dealership do sign more paperwork and was given a 30 day tag and now here i am with a another expired 30 day that expired on 8/31/19 and i came back to the dealership only to find out that jackson speakman dont know whats going on and there is supposedly no manager around that can help me so now i'm leaving the dealership with expired tags and all they can tell me is they should be receiving the memorandum in 7-10 days and capital one is saying that they don't have loan. I will never go there again this was my first car and it has been a nightmare More

Great Service - Seamless Kelly, thank you and fantastic Job! You stayed with us from beginning to end. Also big thanks to Jerry in finance! We look forward to work with you a Kelly, thank you and fantastic Job! You stayed with us from beginning to end. Also big thanks to Jerry in finance! We look forward to work with you again. More