Germain Honda of Dublin

My family has purchased multiple vehicles from Germain and the experience has always been good. and the experience has always been good. More

Scott Romans is Very friendly. I was completely impressed with their professionalism and customer service. I was completely impressed with their professionalism and customer service. More

I will NEVER buy another car from this dealership! !! I purchased a 2015 Honda van back in May of 2023 and in the beginning things couldn’t have gone better. The salesman was helpful, the financing !! I purchased a 2015 Honda van back in May of 2023 and in the beginning things couldn’t have gone better. The salesman was helpful, the financing was smooth, and I was really happy with the service. There were a few things that needed to be completed after I drove off the lot. The first was an extra set of keys which I got while getting the transmission worked on. Next was the transmission, which took two visits but it was fixed as promised. The third was a headrest for the driver’s seat. An aftermarket video player/headrest had been installed and one of the support bars was missing. This was definitely a safety issue as I do volunteer work and drive people around in the van almost every day. Since I live almost two hours away, the salesman assured me he could ship a new headrest to my house in a couple of weeks. True to his word, two weeks later the headrest arrived. Unfortunately, the new headrest was for the rear seat. I called the salesman and explained what had happened and he promised to order me the right one and ship it out. AND THAT IS WHEN THIS DEAL WENT SOUTH! At this point the dealership/sales staff started blowing me off. Any text I sent was ignored – even though when I asked a question when buying the van, I never had to wait more than 10 minutes for a reply. Now I was getting nothing. Phone calls made were never returned; even when I talked to managers who promised someone would return my call by the next day. Weeks later I was still waiting. Leaving messages for the salesman or manager to call me were also ignored. On two occasions I stopped by the dealership trying to find out the status of my headrest. Both times I met with a manager who PROMISED they would check into it and let me know the next day. I’m still waiting for those promised phone calls/text. It is extremely frustrating to be told once, twice, three times, four, five, six, seven and more someone will get back with you by tomorrow and nothing happens! All I wanted was a safe headrest. Although the dealership fixed the bar on the current headrest, it’s won’t locked into the seat and comes out quite easy. In an accident it’s likely to come flying out or even break, creating a dangerous situation. Now I was willing to buy a headrest at a junkyard or online if you couldn’t deliver. It’s an older vehicle and sometimes parts like this are hard to find. I told several of your people the same thing. I just NEEDED TO KNOW before I wasted money/time finding one. But guess what; I can’t get an answer because NO ONE WILL CALL ME BACK despite numerous assurances someone would. This is UNACCEPTABLE! I’ve never had a dealership treat me like this before and I’ve purchased many cars in my lifetime; both new and used. I’m also a good customer who isn’t difficult to deal with or please. All I wanted was an update on the headrest. But honestly, I’m done with you guys. As I said, when I purchased my van, I was extremely happy with your staff. I had NO DOUBT I would be back to buy another vehicle from your dealership. But after being blown off the way I was, I won’t be back. And you can bet I’ll be telling others of my experience. Your loss...and I guess mine too. More

Amy Pickens was my service advisor. I went in for routine oil change and she let me know my vehicle was due for additional service. She clearly explained what needed to be done and the I went in for routine oil change and she let me know my vehicle was due for additional service. She clearly explained what needed to be done and the benefits of such maintenance. Amy proceeded the work order and I was in and out in short order. Needless to say I was very pleased with my service visit and will continue using Germain Honda of Dublin for all my vehicle needs. More

Stephanie was exceptional in informing me of the differences between the two vehicles that I was thinking about leasing. Bar far the best customer service I have received from someone in years. High differences between the two vehicles that I was thinking about leasing. Bar far the best customer service I have received from someone in years. Highly recommend! More

I received great service and will definitely come back. Steve Banard was very professional and kept me updated while I was there. Steve Banard was very professional and kept me updated while I was there. More

David Myers is king and knowledgeable. He made the process feel relatively easy and quick. Thanks Dave! He made the process feel relatively easy and quick. Thanks Dave! More

Justin Bunkers was such a pleasure to work with during the sale of my Honda HRV. He was very communicative and answered any questions I had about the car or the buying process. He was even kind enough to the sale of my Honda HRV. He was very communicative and answered any questions I had about the car or the buying process. He was even kind enough to stay past the hours of the store just to make sure I got my car so I didn’t have to wait any longer. More

Amy Pickens was perfessional and directed me on what needed to be done and what could wait until my next checkup, which was very appreciated. My experiences have always been quick and easy in and out. needed to be done and what could wait until my next checkup, which was very appreciated. My experiences have always been quick and easy in and out. More

Amy Pickens and the Germain team treated us very well. Thank you for taking care of us and serving our vehicle. Thank you for taking care of us and serving our vehicle. More