Germain Honda of Dublin

Jheni was my sales associate for my used Tacoma purchase. I would definitely recommend Jheni for a professional experience. She was more than willing to go the extra mile to make my experience a 5-star. I would definitely recommend Jheni for a professional experience. She was more than willing to go the extra mile to make my experience a 5-star. More

Dontay H provided us with excellent customer service, answered our questions truthfully lead us through the process of financing, which is always painful and assured us that we had purchased a great car. answered our questions truthfully lead us through the process of financing, which is always painful and assured us that we had purchased a great car. More

Kelly was a pleasure to work with. I appreciated his honesty, frankness and friendliness. If you can say that buying a used car is fun, Kelly made it fun. I will be sending everyone I know looking for a honesty, frankness and friendliness. If you can say that buying a used car is fun, Kelly made it fun. I will be sending everyone I know looking for a car to Kelly. Our family loves our “new” van lovingly referred to as, “Shirley!” Thank you, Kelly. More

Jheni is amazing! Dealership was great and all nice folks. Their word over the phone was kept and the deal we made was done easily and relatively quickly. The person th Dealership was great and all nice folks. Their word over the phone was kept and the deal we made was done easily and relatively quickly. The person that went above and beyond was Jheni Felix. She is knowledgable, courteous and worked to get me the very best deal. She had the vehicle ready when I got there and answered all my questions. She found a small trim piece missing and ordered it before I ever got there and will be sending to me. She was a joy to deal with and I have NEVER said that about a salesperson ever before. She is the EXAMPLE of professionalism and how business should be done. I wish she worked for me! I would give her a raise!! More

Nishi was very helpful in my trade in. He was very patient with me and was able to get me into a car that I love. I would recommend him to anyone patient with me and was able to get me into a car that I love. I would recommend him to anyone More

Great experience buying a used car! We were looking for a higher mileage used car for my son that would be a reliable first car. Nothing is more frustrating then finding a car on a webs We were looking for a higher mileage used car for my son that would be a reliable first car. Nothing is more frustrating then finding a car on a website and then going to look at it in person just to see that is not really what was expected. This was not the case with Germain!! We found our car on the website. We were able to see lots of pictures and the Carfax which made decision to go look at the car very easy. Called them up to confirm availability and went to check out the car right away. The salesman, Nishi Patel, had the car pulled around and ready for the test drive when we arrived (no searching the lot to try and find it). Once we decided to purchase the process couldn't have been easier! Jerry got the paperwork done quickly and we were out the door. Nishi did a great job getting the car ready to go for us! We will defiantly be returning to Germain again in the future! More

Matt was fantastic to work with and made is feel like he really cared about our satisfaction. Even after we purchased the car there was a service issue and he did his best to remedy the situation and make h really cared about our satisfaction. Even after we purchased the car there was a service issue and he did his best to remedy the situation and make himself available to us. Highly suggest working with him! More

Leased a new 2019 CRV EXL This is my second vehicle to lease with Germain Honda and Stephanie as my sales person. She is always pleasant to work with and makes me feel comfort This is my second vehicle to lease with Germain Honda and Stephanie as my sales person. She is always pleasant to work with and makes me feel comfortable about asking questions. She helped me into a newer, higher level vehicle for a fair price. And it was fast! She went above and beyond - going out to the cold to get some papers from my vehicle for me, making sure the mats I wanted to transfer into the new vehicle were washed and put in for me and ready to go when my vehicle was brought around. She always goes the extra mile! Thank you for a fun, easy, and pleasant experience! More

Jim Beatty was excellent to work with. Very responsive around the clock. Not pushy at all. I bought a highly used Expedition. I knew it would come with issues but would be nice to get a report detailing around the clock. Not pushy at all. I bought a highly used Expedition. I knew it would come with issues but would be nice to get a report detailing the issues from service department. More

Deceptive sales At the end of June, we purchase a used 2013 Honda Pilot from the dealership. Our main concern currently was that the control arm broke and the ve At the end of June, we purchase a used 2013 Honda Pilot from the dealership. Our main concern currently was that the control arm broke and the vehicle was in need of a new axle and alignment only a couple months after purchase. We were soon aware of the issue after we received the vehicle and this was confirmed after taking it to a repair shop we often use. The repair shop confirmed that there was damage to the front suspension and said it was thoroughly worn on both sides well beyond what you normally would see on a car of that mileage. It shows on the Carfax the Germain service department did check the steering and suspension before releasing the car to us and so I am confused why we were not made aware of this condition? Frank told us that Germain “paid the guys in the service department commission to find problems so we would be getting a car in good condition”. We took comfort in these words and the reputation of Germain but it seems like we really received the treatment you would get from a no name, side of the road car lot. When confronted later about the issues the salesman stated that the problems fell within the "acceptable" range of damage for sale, how comforting. I would like to add that a number of other factual claims made by the sales person related the cars history were also completely contrived. He stated the car was one owner(it was 2), he said it was purchased originally at Germain(it was not) and said it was just a one owner trade in for a new SUV purchase all of which were inaccurate. When asked about this on the phone he said that he would have been reading directly from the Carfax but interestingly enough he did not have the Carfax. Also he said that all this information would have been in the Carfax the dealership supplied us at the time of the sale. Once again, what Carfax? The one Not found in our purchase packet. Great job Germain. I only learned about the history by purchasing our own Carfax something we should have done in the beginning but we thought Germain was reputable and a dealership that could be trusted. This is what it states on their website "we are wholly committed to customer satisfaction and service"...but this is far from the truth More