Germain Honda of Dublin

Unprofessional, Arrogant At Germain Honda of Dublin, we go the extra mile for each and every one of our guests. That was not my experience with the dealership. I had negotiate At Germain Honda of Dublin, we go the extra mile for each and every one of our guests. That was not my experience with the dealership. I had negotiated my price for a new honda accord and went in to finalize the sale. I dealt with Derek Barnes who was to send the sale agreement to my financing, and all this time he did not mention that they did not have the car on the lot .After my financing had completed all the paperwork and gave the ok for the car to be delivered, Derek send an email to say that the car is in transit and they do not have an ETA on delivery. A week later due to lack of updates and communication from them.Derek replied that he still did not have an ETA and there is nothing they could do. I politely asked them whether they were willing to give me a loaner as i did not have any means of transportation to go to work and they replied that they cannot do that. In my frustration i requested to speak to the manager Bill Alston, who was very arrogant rude,kept on yelling on the phone and was very unprofessional. I even asked him why he was yelling at me and i was not yelling at him. He also asked me to change the color of the car i wanted. They also kept on claiming due to COVID-19 they can do nothing. My point is if they knew that the car was not on their lot or as the put it "in transit" they would have saved me time,money and bad customer service. Germain Honda of Dublin, i am very disappointed by your lack of professionalism and courtesy. I ended up canceling the sale. Word of caution deal with Germain Honda of Dublin at your own peril. More

Jheni Felix of Germain Honda was excellent to work with; she was available to answer any questions anytime of day and made the process seamless, thank you!! she was available to answer any questions anytime of day and made the process seamless, thank you!! More

We had a great car buying experience with Scott. He was very busy with multiple customers but he made sure everyone was taken care of. Everyone was friendly and easy to deal with. So much better than expe very busy with multiple customers but he made sure everyone was taken care of. Everyone was friendly and easy to deal with. So much better than experiences we have had at other dealers. More

I had the pleasure of witnessing my friend be served by Jheni Felix at this location. She was truly a beautiful spirit. Very knowledgeable, patient and you could tell she was genuinely happy to serve custo Jheni Felix at this location. She was truly a beautiful spirit. Very knowledgeable, patient and you could tell she was genuinely happy to serve customers. Jheni made us feel like we made the best choice when selecting a 2017 Honda Civic Harchbsck. I was so amazed by her work ethic and professionalism that I am no considering trading in my Kia for a Honda CRV. If I could give her 10 starts I would. More

Jheni is the best. She was very easy to talk to, exceptionally friendly and her knowledge of cars was very reassuring that I was making the right decision. 5/5! exceptionally friendly and her knowledge of cars was very reassuring that I was making the right decision. 5/5! More

2nd Outstanding Finance Experience 2020 This is the second car we have bought there. Mr. Howald was great. He was clear and concise and took great pride in helping me and my family understan This is the second car we have bought there. Mr. Howald was great. He was clear and concise and took great pride in helping me and my family understand the terms of what we were purchasing. He also educated me in different areas specifically with insurance terms that need to exist on the car. It was a very informative and efficient meeting that took place that evening. Even though we were the last family of the day, there was no pressure or hurrying that took place. He took the time to answer any and all of our questions. He also really helped my family by giving us the best rate on our Gap insurance for what we needed. Highly recommend Mr. Howald and team. More

The experience of buying my daughter’s first car was a good one. We didn’t feel pressured to buy and were able to look around without being bothered by sales associates but they were available when we n good one. We didn’t feel pressured to buy and were able to look around without being bothered by sales associates but they were available when we needed them. More

Outstanding Service! My wife and I just purchased our sixth Honda from Jheni Felix. Simply put, the patience/service/kindness we always receive from Jheni just can't be s My wife and I just purchased our sixth Honda from Jheni Felix. Simply put, the patience/service/kindness we always receive from Jheni just can't be surpassed and is the reason we refuse to deal with anyone else. Our beloved 2007 Honda Odyssey which we used as a transport vehicle was totaled via being rear-ended by a teenager who was texting. For some reason we wasted a lot of time shopping other dealerships for a replacement van. We should've known that Jheni would solve our current automotive needs in the friendly professional way she always has in the past and that is exactly what happened. We found the perfect van in our price range and Jehni was able to arrange a test drive and even home delivery of the vehicle. We found the perfect vehicle for a fair price and received service light years ahead of any we received from salespersons in the past. In her bio Jheni mentions that she strives to treat each customer as she would treat her family. I can't emphasize enough how true this has been with each and every transaction. We work for large professional firms and we have referred family and friends to her over the years and they've all been very appreciative of receiving the "Jheni experience". Germain would be wise to retain this superstar! More

06 Nissan Owner and the Great Experience First and foremost, My experience was amazing, I definitely needed a new car and the experience of purchasing a car at this dealer felt organic and First and foremost, My experience was amazing, I definitely needed a new car and the experience of purchasing a car at this dealer felt organic and less of gimmick. Especially that in a world of tough times, I felt that I was being met where i was at, with my budget and understanding, and never felt pressured. Thank you so much Jehni, highly recommend her if you have a chance to have her as you sales rep. More

Recently purchased new Honda Accord and could not have been more pleased with the process. David Myers from the beginning to end was extremely knowledgable and helpful. When we first came into the dealers been more pleased with the process. David Myers from the beginning to end was extremely knowledgable and helpful. When we first came into the dealership we were still a month and a half away from when we had decided to purchase. David waited until we were closer to our purchase date to contact us again and was never pushy. Everything went very smoothly and it was one of the most enjoyable car purchasing experiences I've had. I highly recommend David if you are in the market for a new Honda. More