Germain Honda of Dublin

Overall satisfied. In and out in a timely manner. They were handling Covid precautions properly with masks and social distancing. Only issue is they always leave oil hand marks on the vehicle even after were handling Covid precautions properly with masks and social distancing. Only issue is they always leave oil hand marks on the vehicle even after a wash they are still there. More

Ryan Kennedy, typical of associates at Germain, was quick and professional in handling my need for auto service. The service itself was excellent. Germain’s customer waiting lounge was nicely outfitted to al and professional in handling my need for auto service. The service itself was excellent. Germain’s customer waiting lounge was nicely outfitted to allow social distancing. More

Matt made my experience here great ! He was able to help me find the best case scenario with me coming in with some negative equity . I would recommend this guy to anyone ! This industry needs more people l me find the best case scenario with me coming in with some negative equity . I would recommend this guy to anyone ! This industry needs more people like him . More

I visited Germain Honda of Dublin to get my vehicle's AC system fixed. Service agent Chris Robinson got back to me in a couple of hours with the nature of work needed, inspection results and itemized cost e system fixed. Service agent Chris Robinson got back to me in a couple of hours with the nature of work needed, inspection results and itemized cost estimate. Since the parts were not available I left the vehicle for a couple of days. Vehicle was ready by the mentioned time. More

The team took care of my tire problem quickly and professionally. I was in and out of there within the promised time frame, showing up with no appointment. I’m very satisfied with all three employee professionally. I was in and out of there within the promised time frame, showing up with no appointment. I’m very satisfied with all three employees listed More

Frank Pulsinelli was very knowledgeable and helpful to me in the selection process. He was honest, straightforward and efficient. He communicated frequently and accurately. Excellent in the selection process. He was honest, straightforward and efficient. He communicated frequently and accurately. Excellent More

Chris Robinson was great. He helped point out other parts that I should have replaced when having my timing belt changed. Very good advice, I’m glad he suggested them. that I should have replaced when having my timing belt changed. Very good advice, I’m glad he suggested them. More

Great buying experience After dealing with Roush Honda I swore Id never buy another Honda, but Germain came through again. Justin was so professional and pleasant, he really After dealing with Roush Honda I swore Id never buy another Honda, but Germain came through again. Justin was so professional and pleasant, he really made buying a car, something I normally hate, a good experience. He went out of his way to make it easy for me, delivered the car, explained everything to me and brought back my garage door openers I forgot in the car. Im old and hard of hearing, but he was so patient and even with his mask, made sure I understood everything he said. I highly recommend him! More

Recent Service Amy Pickens was very professional and quick to answer my questions. The dealer did a good job with social distancing in the facility and were taking n Amy Pickens was very professional and quick to answer my questions. The dealer did a good job with social distancing in the facility and were taking necessary precautions. More

Poor Customer Service Very poor customer service from Audrey...I had sent an inquiry on a couple certified used Honda CR-Vs and she reached out to me for more info on my tr Very poor customer service from Audrey...I had sent an inquiry on a couple certified used Honda CR-Vs and she reached out to me for more info on my trade. I sent her my trade information and asked her to work some rough numbers for me to see if we were close. She asked me for additional information on my car and I sent it to her. I followed up with her at the end of the day for an update with no response from her, I text her the next day with no response, I emailed the third day with no response. Apparently she doesn’t want to sell a car or make any money by doing so as she is very bad at follow up and not a good salesperson. I’ve been in sales all my life and she by far is one of the worst I’ve encountered. Her loss though, I already purchased elsewhere! If you go to this dealership don’t give Audrey your business. More