Germain Honda of Beavercreek

Bought my first new truck! Couldn't be more happy with the buying experience that I had with Mr.Pence and the great people from Germain Ford of Beavercreek! Will be a return cus Couldn't be more happy with the buying experience that I had with Mr.Pence and the great people from Germain Ford of Beavercreek! Will be a return customer! More

Great Car Buying Experience From the shopping, to the numerous questions that I had, and even the financing, I had a great experience at Germain Honda/Ford and most of that was d From the shopping, to the numerous questions that I had, and even the financing, I had a great experience at Germain Honda/Ford and most of that was due to the wonderful service provided by Nathan Pence. This was my first car buying experience and he made it a stress free and easy process. He went above and beyond his duties to make sure everything was taken care of! More

Great experience This was a great experience frim start to finish. . They even called me the next day to tell me they found a better deal in the financing. Nathan was This was a great experience frim start to finish. . They even called me the next day to tell me they found a better deal in the financing. Nathan was great to work with from the first time we called and even stuck around with us after they closed to make le sure we were taken care of. More

Great Service, Even Better Price I inquired through a form on the website about an Accord, and Brandon Shaffer (our salesman) contacted me almost immediately. He was extremely helpful I inquired through a form on the website about an Accord, and Brandon Shaffer (our salesman) contacted me almost immediately. He was extremely helpful. I had done the same with White Allen, Voss, and Castucci, and none of them showed the same customer service as Brandon at Germain. They weren't bad, just not as good. Brandon started working for me right away, and besides the great customer service, Germain's prices were significantly lower. So, Brandon got another sale. This is our second Accord from Germain (formerly Hidy). Thanks, Brandon, and thanks to his manager for a reasonable negotiation! There was only one issue that has me a little upset. During the financing meeting, (the warranty pitch), we were explicit in not wanting to purchase any additional packages, but in the end we purchased one. I think the wording was a bit confusing. It was an additional $782 I didn't want to spend, but we did. I wish that would've went a little better. More

Got the car I really wanted for a great price! I had a really terrific experience. Brandon was the gentleman who helped my husband and I. He answered all of our questions, knew our budget and worke I had a really terrific experience. Brandon was the gentleman who helped my husband and I. He answered all of our questions, knew our budget and worked with it and really took his time with us. He was extremely considerate and knowledgeable! I would recommend him to anyone! The only reason this review did not get 5 stars is b/c of how Richard handled our "extra warranty". Although he was very nice, my husband and I had told him multiple times we did not want any extra warranties, services, etc. and he promised our payment would not go up, which it did b/c our bank was going to give us a great APR, so the payment would have been even lower than what was guesstimated to us originally. We were not really told until the end how much the payment would have been without the extra services etc. Richard knew we had just bought a house last fall, so we were really watching our finances and did not want anything extra. This is always the part of the sale my spouse and I loathe b/c it seems like we don't really leave getting what we intended. The price of the car was great, the trade in amount we got was great, our salesman Brandon was great, but the warranty and service push that we had said no to several times was very disappointing (especially when your 7 year old is with you and is wanting to go after 4 hours there.) I understand these guys have commissions to make, but the customer should be the number one priority and if they say no, a no should be accepted the first time!! Especially when they already know you have a budget and just bought a home! More

Comfortable relaxed purchasing experience Facilities were clean and comfortable. Staff were friendly and helpful. My representative was Josh Storms. He was friendly and professional. We were Facilities were clean and comfortable. Staff were friendly and helpful. My representative was Josh Storms. He was friendly and professional. We were able to quickly arrange a test ride We left and did some comparison shopping on competing vehicles. During that time Josh followed up with us on any questions or concerns. We made an appointment for a second look at the Honda and checked out some details we wanted verified based on our comparison shopping. We had Josh write up a purchase offer. We made a counter offer. They countered that offer with an acceptable offer. We were able to close and drive the. Vehicle home with a full tank of gas that same afternoon. Before we left Josh asked us a series of vehicle preferences like door lock/unlock drivers side or all etc. he then preprogrammed the into the system and showed us how to access these preferences. If you are not familiar with the advanced features in new cars this really helps until you can delve into the owners manual and work out all the options available. More

Great experience,excellant service My son's lease was up and Nathan worked with us and set everything up and made it possible for him to get another car with no Hassel or worry it was a My son's lease was up and Nathan worked with us and set everything up and made it possible for him to get another car with no Hassel or worry it was a relaxing experince. There were some minor paperwork issues I called upon Nathan a couple times and he was so nice and helpful fixed the issues right away. I would for sure send anyone to purchase a vehicle from you everyone we dealt with was awesome! More

Great experience & Excellent service I am so glad my family & I came to Germain the people are super friendly & I got excellent help from Nathan ...if it wasn't for his help I probably wo I am so glad my family & I came to Germain the people are super friendly & I got excellent help from Nathan ...if it wasn't for his help I probably would be car shopping still...Thank you so much again for all your help ???????????? More

Easy , no pressure experience We found the car using Carfax, it was in our price range and met our physical needs. Nathan was knowledgeable and kind. He understood our needs and We found the car using Carfax, it was in our price range and met our physical needs. Nathan was knowledgeable and kind. He understood our needs and went the extra mile and got soaking wet in a rain storm. Thanks Nathan, I'm waiting for tickets to your performance. More