Germain Honda of Beavercreek

Thanks, Ed & Germain Honda! One of my least favorite things to do ever is shop for a new car BUT this time was different. Ed was the most helpful salesman I have ever dealt with! One of my least favorite things to do ever is shop for a new car BUT this time was different. Ed was the most helpful salesman I have ever dealt with! More

Best Car Buying Experience! This was my first car purchase, and it couldn't have been easier! Scheduling an appointment to look at the car I was interested in was a breeze thanks This was my first car purchase, and it couldn't have been easier! Scheduling an appointment to look at the car I was interested in was a breeze thanks to Melissa in the internet sales department. The car was pulled up and ready for me as soon as I got to the dealership. Ed Horton was my salesman and he was amazing! So knowledgeable of the car I was looking at; from the pricing, warranty, and all of the bells a whistles of the car. This was a fast and easy transaction. Pricing was great and the service was amazing. love my 2016 HRV! More

Professional and Excellent Customer Service - ALWAYS!!!! Dan Danner is one of the people that makes his company shine. His professionalism and more than excellent customer service is very sincere. He is very Dan Danner is one of the people that makes his company shine. His professionalism and more than excellent customer service is very sincere. He is very detailed in explaining the detail of maintenance service performed on my vehicles. He also explains what might be expected (i.e., tire tread wear) in the upcoming change of road conditions. The people who answer the phones are very courteous. The mechanics that perform the maintenance are great, too. I commend their great skills in what they do. Also, thanks for the extra step in protecting the interior. The facility is clean. The best thing is that there is hot water in the restroom! More

Deception as a Tactic I just wanted to share with you my experience I had at this dealership on 10/17/16. It was the worst car buying experience I've ever had. I was intere I just wanted to share with you my experience I had at this dealership on 10/17/16. It was the worst car buying experience I've ever had. I was interested in a 2016 Accord LX and found it on their website early in the afternoon for $23,840 ($21k with discounts) and immediately called to schedule a test drive. Stacey scheduled me in for 5:30 and when I got there, he was busy. That's not a big deal, so I ended up working with Stephen. Before I took it out to drive, he informs me that this Accord LX is "special." This car has several dealer options installed that brings the price up to $29,900! That price was not advertised, nor noted on the website! After discussing with him how wrong that was with that DECEPTIVE RUSE by your dealership, he went to talk to the manager, and he comes back and says "they feel terrible that I feel DECEIVED" (no admission of mistake or apology) and also said the price of the car will be at $24,500; basically discounting the dealer options off the car. I believed that was fair and proceeded with the test drive. After determining this was the car I wanted, we ran a credit app and numbers for a lease and for financing. When I reviewed the sheet, it had the accessories at cost (about $4,700) included in price of the car. That's not what Stephen told me before I drove the car, he said $24,500 (before the accessories, they did reduce price to $21,899, essentially the advertised discounts from the website.) Then on top of that, if I decided to lease the car, he said the options would have to come off the car?! Honda is advertising a lease special for this model. They are promoting this 16 Accord LX, options should be on the car as well as honoring the lease special. The lease payment presented to me from Stephen was way off what I calculated using the lease payment calculator on Honda's site and they said the lease special wouldn't apply because of those options. He did come back with a "back up plan" offer for a 2017 Accord LX because he could not get me the 2016 Accord LX at the discounted advertised price. That was not the car I came in for! This whole situation was set up with FALSE ADVERTISEMENT on the website. I would've not even come in knowing that. Then they said they would work with the advertised price; then added the accessories at cost in at the table; adding up to TWO DECEPTIONS. I took screenshots of the car listed at $23k and now as of 10/18/16, it's listed at $28k. I'm glad they covered themselves and adjusted the online ad. Worst. Car Buying Experience. Ever! More

Painless I received a notice for a recall on my passenger side airbag inflator. I called Germain Honda, they ordered the part and called me back to schedule an I received a notice for a recall on my passenger side airbag inflator. I called Germain Honda, they ordered the part and called me back to schedule an appt when it arrived. I brought my vehicle in and the replacement was taken care of in less than an hour. The waiting room was comfortable with coffee, water and some homemade snacks and fruit available. They even did a free 24 point inspection and went over everything with me. I highly recommend this dealership and will continue to bring my vehicle to them. More

Mistake made My review was not right I selected all 5 stars on my first review. Don't know what happened the way I was treated was worth all 5 stars. My review was not right I selected all 5 stars on my first review. Don't know what happened the way I was treated was worth all 5 stars. More

Great Customer Service Stacy was very helpful in assisting my decision making. I knew I was going in with the intent to buy a car, so I just really needed to know the optio Stacy was very helpful in assisting my decision making. I knew I was going in with the intent to buy a car, so I just really needed to know the options. He explained everything to me and helped me figure out. Ted was helpful with the final sale, and even gave me some tips on living with teenage drivers. More

Great buying experience Sales rep, Ed Horton, did a great job and is very knowledgeable regarding the vehicles. Finance rep, Stacy Ferrence, made closing easy, profession Sales rep, Ed Horton, did a great job and is very knowledgeable regarding the vehicles. Finance rep, Stacy Ferrence, made closing easy, professional, and fast. Thanks for a great buying experience. More

Great all round service The day I went to look at a Honda I was just planning on looking not buying, but Ed Horton was so knowledgeable and answered all my questions that I k The day I went to look at a Honda I was just planning on looking not buying, but Ed Horton was so knowledgeable and answered all my questions that I knew I did not want to look anymore. Honda's warranty is great as well. More