Germain Honda of Ann Arbor

I was a little early for my appointment and was taken immediately instead of having to wait for the designated time, which was nice. They checked some things for me that are important for my car to keep immediately instead of having to wait for the designated time, which was nice. They checked some things for me that are important for my car to keep running and I feel I got a fair price for the work done. Plus it did not take all that long. I don't remember the person who helped me, but he was very nice. More

The folks at Germain were very professional and fair. They have a friendly atmosphere and a good selection of vehicles. I'd recommend them to others. They have a friendly atmosphere and a good selection of vehicles. I'd recommend them to others. More

I felt like I was treated as a family member. Everyone was extremely respectful and very customer satisfaction oriented. I would HIGHLY recommend this dealership to anyone who is looking to purchase/lease was extremely respectful and very customer satisfaction oriented. I would HIGHLY recommend this dealership to anyone who is looking to purchase/lease a vehicle from Honda. More

I had accessory door sill step lights installed on my 2013 Honda Accord. The job was done on time and done properly. I'm very impressd by the staff at Germanin Honda. From the sales experience to my m 2013 Honda Accord. The job was done on time and done properly. I'm very impressd by the staff at Germanin Honda. From the sales experience to my most recent visit the staff has always been most courteous and helpful. I have recomended this dealership to friends. More

We have been coming to Howard Cooper/Germain since 2008. We have always worked with Joel, and he has treated us like rockstars every time we walk in the building. This time my Honda Civic was totaled from a We have always worked with Joel, and he has treated us like rockstars every time we walk in the building. This time my Honda Civic was totaled from an accident I had on I-94 going 70 mph. The car kept me safe, and I walked away with some minor aches and pains. I called Joel and he made picking up my new Civic so easy. Leasing with Honda is great because they provide financial protection if your car is totaled. I will only have to pay my deductible, and I have another brand new car. Thank you Joel, YOU are the rockstar! More

I was in for Oil change, etc., tire rotation. Ric greeted me in the express lane and was very professional, very friendly and happily answered my questions. He was able to provide me with a discount greeted me in the express lane and was very professional, very friendly and happily answered my questions. He was able to provide me with a discount for the services provided; that is always a happy thing. The service was accomplished in a short time and I was out of there in a timely manner. This was my first visit since Germain has taken over for Howard Cooper. I have been dealing with HC for many years and was nervous, to say the least, when the sale was announced. I was able to chat for a bit with Don Durham; he helped set aside my anxiety about the change. He assured me that as far as I am concerned as a customer, if I see any change in the care and service, it will be positive. You have probably already heard from many of the Howard Cooper faithfuls that you have big shoes to fill. I wish you the best. Of course, if you are dealing with Honda customers, you are in a good place to start. Thanks, Bill Spangler More

Thanks Evan, Charles & I are very happy with our new Honda Fit. You did in a couple days what another dealership couldn't do in a month! You're the best! Honda Fit. You did in a couple days what another dealership couldn't do in a month! You're the best! More

100% of my visits to Howard Cooper are for service and approximately 99% of the time Steve is my service coordinator. This visit I had an oil change. When I pulled in the garage, Steve greeting with me " approximately 99% of the time Steve is my service coordinator. This visit I had an oil change. When I pulled in the garage, Steve greeting with me "Good morning Audrey, how are you today?" I am sorry but I didn't get the gentleman's name that did my oil change but he also was very polite and gracious. It has always been a pleasant experience to have my car serviced at Howard Cooper Honda. Thank you for putting customer service as a priority. Audrey Boyer More

I have had very good experience with my Honda Fit, but one day it did not start at all. Made an appt, jump-started it and took it in to Germain. Don was very thorough and explained that they would check one day it did not start at all. Made an appt, jump-started it and took it in to Germain. Don was very thorough and explained that they would check the ignition system and charging system and measure "key out" current draw to see if there was a fault somewhere in the vehicle that was drawing enough current to drain the battery overnight. Turned out that the battery itself had developed a bad cell that shorted out the whole battery. They put in a new battery, printed out the test reports for me and there was no charge for parts or labor. I was able to pick up the car later that day. How could I not be very satisfied with top-notch service like this? :-) --John A. More

Service performed quickly, while I waited in pleasant lobby. Oil change and basic inspection. Learned I needed air filter. I asked if this was something I could do myself, and service rep recommended lobby. Oil change and basic inspection. Learned I needed air filter. I asked if this was something I could do myself, and service rep recommended a K&N filter. Very helpful! More