Germain Honda of Ann Arbor

Everyone I’ve ever dealt with at Germain has been knowledgeable and helpful with a smile from the people in Service to Sales. Strongly recommend working with them. Purchased a car from Shakeal and i knowledgeable and helpful with a smile from the people in Service to Sales. Strongly recommend working with them. Purchased a car from Shakeal and it was a great experience. More

Had major work done on my 2007 C-RV. So far it appears to be well done. I will return to Germain Honda for service. be well done. I will return to Germain Honda for service. More

Michael took very good care of my car. He was very attentive, informed me thoroughly about the issues with my car, he listened to my questions, and took the time to explain in detail. The service was attentive, informed me thoroughly about the issues with my car, he listened to my questions, and took the time to explain in detail. The service was very efficient and quick. In general, it was an excellent experience, I would totally recommend Germain Honda, Ann Arbor! More

Great and efficient express service on my vehicle. Michael is a very pleasant service consultant to work with and clearly communicated with us every step of the process. Michael is a very pleasant service consultant to work with and clearly communicated with us every step of the process. More

Everyone had on masks, which I really appreciated. Service was very fast and efficient. Very pleased for my first visit and I will be back! Service was very fast and efficient. Very pleased for my first visit and I will be back! More

The Germain Honda Service Department has been communicative, thorough, and efficient. I would like to see oil change prices reduce. Otherwise, they have shown to put their value for customers ahe communicative, thorough, and efficient. I would like to see oil change prices reduce. Otherwise, they have shown to put their value for customers ahead of their value for profit--this is the best way businesses can both serve and keep their customers. More

Andy is awesome. He helped big time with our repairs that were needed and coordinated calling the extended warranty company and lobbying for us for the repairs that were needed. Won’t ever go anywhere el were needed and coordinated calling the extended warranty company and lobbying for us for the repairs that were needed. Won’t ever go anywhere else! Thanks Andy More

This was the best car purchase experience I have had in nearly 40 years of buying cars. Since Germain's sales team is not commission based, they are able to truly put the customer's best interest at heart. nearly 40 years of buying cars. Since Germain's sales team is not commission based, they are able to truly put the customer's best interest at heart. First, Mario T. (sales) and Chris S. (sales manager) provide outstanding customer service. Mario spent a total of 2.5 hours with us during our two visits--showing us every feature of the car and answering all of our questions. The sales team does what they say they are going to do and do not pressure their customers. Before the purchase, Mario responded to my email from home on his day off because he didn't want me to have to wait for a response. When we arrived to pick up our car today (2020 Fit EX) it went seamlessly. The finance director offered us an extended warranty with no pressure, and was respectful when we declined that option. 2) This is one of the few Honda dealers that gives a lifetime powertrain warranty on their vehicles at no extra charge. There is no gimmick to this--you just have to complete your service interval services timely. Third, I contacted the managers at several dealers, and Germain offered me the best available price the first time. Finally, Germain seeks long term customer relationships. For example, Mario gave me the names and direct numbers to a couple of the service department staff so that I will know who to call when it is time for scheduled maintenance or repairs. After the sale, Mario thanked my wife and I for our business, encouraged him to call with any questions, and indicated his hope--as did Chris the sales manger--that we would have a long term business relationship. I don't often give five star reviews, but this one is well deserved. More

A bit disappointed with my experience. First I was told I was picking up a basque red CR-V. A day was arranged and when I arrived it was a copper color not what I was told. Secondly, not having enough time was picking up a basque red CR-V. A day was arranged and when I arrived it was a copper color not what I was told. Secondly, not having enough time to inspect due to work, there is some scratches in the front left corner near headlight. Looked like someone tried to cover up with paint. I turned my previous leased vehicle early to this.To be truthful had I known of both of these flaws and still had my lease, I may have weighed my options. The CR-V drives nice for first 40 miles. I did not want to pay the amount I paid for wrong color and scratches. More

Helpful, fast, professional. Quick service for an oil change only. Always bring in for this service. Good coupons and solid service by certified technicians always. change only. Always bring in for this service. Good coupons and solid service by certified technicians always. More