Germain Honda of Ann Arbor

Cliff was a great guy that never badgered me with phone calls or emails unless needed. Also hooked me up with a great contact for a car insurance agent! calls or emails unless needed. Also hooked me up with a great contact for a car insurance agent! More

I just purchased my second car from Germain Honda of Ann Arbor and have been truly blessed and honored to have worked with such an OUTSTANDING group of people. After a wonderful 13 years with my first car, Arbor and have been truly blessed and honored to have worked with such an OUTSTANDING group of people. After a wonderful 13 years with my first car, there was no question where I should go for my next purchase. I had to get another Honda from the place that has brought me 13 years of super service, caring and friendly employees, and flexible pricing. I was treated like a celebrity. Jason Brinkman and Jim Weasel were FANTASTIC in getting me exactly what I wanted at the BEST price. I would definitely recommend/refer them to anyone looking to purchase a new or used car. Thank you for an amazing experience. I know I will enjoy my new car for many years to come. -Jen P More

Problems were corrected and I was kept informed of the progress of the work and any additional work that might be needed now or later,. progress of the work and any additional work that might be needed now or later,. More

I feel like Steve's friend when I take my car in to be serviced. He is very personable, knowledgeable and caring. It is always a pleasant experience. be serviced. He is very personable, knowledgeable and caring. It is always a pleasant experience. More

The service employee was efficient and friendly. He really looked out for our best interest and was very honest. He communicated well and I trusted him. really looked out for our best interest and was very honest. He communicated well and I trusted him. More

Last Saturday June 29 we visited the new Germain Honda Dealer. When we were on the lot we never experienced people coming out to bug you. We were able to walk the lot and at our convenience came and look Dealer. When we were on the lot we never experienced people coming out to bug you. We were able to walk the lot and at our convenience came and looked for Sales Consultant. There were three sales consultants over the course of the week we tied out and all were excellent and helpful. I liked the atmosphere of the dealer and never once felt pressured to do anything. It was the first time visiting a dealer where I can say it was an enjoyable experienced. I would recommend this dealer if someone was looking to purchase a new car. More

Jason played our lead host, but everyone he introduced us to was pleasant, appreciative of our visit and knowledgeable about what they did. Jason is pleasant to work with without being overly aggressive. H to was pleasant, appreciative of our visit and knowledgeable about what they did. Jason is pleasant to work with without being overly aggressive. He is also very good with communications. I am not easy to get a hold of and he was excellent with follow up and leaving detailed messages. Everything I asked for, he tracked down. Additionally, the dealership is spacious, bright and airy - very nice to do business at. Once we came to an agreement, everyone involved made sure that their part of the transaction was completed in a timely fashion. More

The way I was treated on July 1was unacceptable. Joel The way I was treated on July 1was unacceptable. Joel Rosentreter, Internet Sales Manager, had Emailed me on June 28 in response to my request for a The way I was treated on July 1was unacceptable. Joel Rosentreter, Internet Sales Manager, had Emailed me on June 28 in response to my request for a price quote on a used vehicle. After that initial response, I sent 3 email replies to Joel that were not answered. I then called Joel to set up a test drive of the quoted vehicle. He agreed to the day and time. When I arrived, he was not available. When I asked to see the used car salesperson that Joel said would help me, no one knew of that agreement, nor were there any used other car salespeople available. A new car salesperson could not locate the car I was to test drive. After 15 minutes, he did find the car. After the test drive, he was not available. I then went to the sales manager, Jim Weasel, and shared my experience. He listened, apologized, and I left. My experiences with this dealership have generally been good in the past, but this was terrible customer service. More

In the past I worked with Don Durham and Nick Sneed in service -- Honda Pilot, Civic, and CRV. I received what I consider to be world class service from this dealer, and exceptional personal service fro service -- Honda Pilot, Civic, and CRV. I received what I consider to be world class service from this dealer, and exceptional personal service from these reps. My Honda CRV was running strong at 273k miles when it was struck and totaled by a person that ran a stop sign. This dealer rebuilt engines on two of my vehicles to my 100% satisfaction. I believe my CRV would have given me many more years of fly fishing!!! My fish truck is gone! We recently replaced the 1999 CRV with a "certified" used CRV (2010). I negotiated a good price and our salesman, Jason Brinkman, was helpful, communicative, authoritative, and went about completing the transaction in a personable manner that was very comforting. Another salesperson was completing a transaction with a new buyer next to us as well and she was extremely helpful to what appeared to be a first time buyer so I gather that this staff is full of well trained professionals. I am in sales myself and I can recognize top level staff readily. The finance department (we worked with Tony) is very impressive and with professional service at every turn we walked out with the keys in short order having conducted every aspect for the transaction in-house with the exception of a visit to our insurance agent. This shop has recently changed owners and they appear to be conducting their business with a very strong commitment to the community, customers and employees. I am totally comfortable recommending this dealer for sales and service. EXCELLENT! More

First time in my now white-haired life I bought from a dealer. Recommended by my son, Germain of Ann Arbor and Jason Brinkman were fantastic. Helpful at every turn, I have the car I need and wanted. The f dealer. Recommended by my son, Germain of Ann Arbor and Jason Brinkman were fantastic. Helpful at every turn, I have the car I need and wanted. The floor manager, the financial manager, the service personnel and the cashier all great. Jason was particularly attentive and answered all our questions and concerns thoroughly. Will return for service and recommend highly! More