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Germain Honda of Ann Arbor
Ann Arbor, MI
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This being my very first car buying experience, I was nervous. I had my eye set on the Honda Civic since I was going for super simple but had no idea what I was getting into. Evan made it super simple to nervous. I had my eye set on the Honda Civic since I was going for super simple but had no idea what I was getting into. Evan made it super simple to understand and even recommended me what he would do personally. When I didn't approved the first time around, Evan saw how distraught I was, assured me that Jonathon would get me approved even with a couple extra steps, and even took me to work when my ride was running late! When I finally did get approved a couple days later, Jonathon told me that his representative even said Jonathon was giving him a hard time for trying so hard to get me approved. He told him that he had given me his word and he went to great lengths to keep it. Evan was genuinely excited for my very first car purchase and taught me all the basics to working all the fancy equipment inside the car. Thanks so much for all your patience and diligence! More
These are the four people that I almost exclusively interact with at Germain Honda of AA. One cannot expressive sufficiently my appreciation for their professionalism, efficiency, and personalability. interact with at Germain Honda of AA. One cannot expressive sufficiently my appreciation for their professionalism, efficiency, and personalability. They are especially noteworthy because, as a small business man whose work involves not only businesses and clients in the USA bus abroad as well, I frequently meet with people in customer service positions who are pro forma, inefficient, and lack the knowledge to answer my questions. By contrast, these four individuals at Germain Honda give not only me -- but I believe every client of Germain who deals with them -- the type of service that brings great credit to themselves but also to the General Manager, Mr. Farkas, and Germain as well. Their work keeps me coming back each time to this fine dealership. JCR in Ann Arbor More
Christian went out of his way to get my vehicle in for service and completed within the short period of time I had- it was greatly appreciated. service and completed within the short period of time I had- it was greatly appreciated. More
The guys know me by first name...they make you feel welcome and are very honest regarding the work your car needs. Good Team...thanks welcome and are very honest regarding the work your car needs. Good Team...thanks More
Why, oh WHY did I never go to the dealership before to get an oil change??? MUCH cheaper than those uncle-spots AND they CLEANED MY CAR!!!! Quick, easy, cheap and out of there in a jiffy. No attempts t get an oil change??? MUCH cheaper than those uncle-spots AND they CLEANED MY CAR!!!! Quick, easy, cheap and out of there in a jiffy. No attempts to sell me things I didn't need and they even gave me a coupon. More
I was at work and encountered traffic. Doug called me when he noticed traffic and the time was close to closing. He knew that I needed my car all weekend and arranged for me to pick it up after hours. when he noticed traffic and the time was close to closing. He knew that I needed my car all weekend and arranged for me to pick it up after hours. More
I had a great experience here at Germain Honda of Ann Arbor. Luis was my Sales Rep and was very friendly, professional, and answered all my questions. I also interacted with Jonathan & Joel and they both Arbor. Luis was my Sales Rep and was very friendly, professional, and answered all my questions. I also interacted with Jonathan & Joel and they both were exceptionally friendly. (Even remembered me from when I visited a few months ago). I would absolutely recommend this dealership to anyone wanting to buy new, used, or lease. Worth the time! More
I didn't have to wait for an appointment, the service was done completely and efficiently, the discounts provided by coupons were much appreciated, great car wash! was done completely and efficiently, the discounts provided by coupons were much appreciated, great car wash! More
The reason why I am sharing my experience is because I was very pleased with Germain Honda. The manager, sale consultant and finance officer were so personable, knowledgeable and made the whole experience was very pleased with Germain Honda. The manager, sale consultant and finance officer were so personable, knowledgeable and made the whole experience a good one. We went to many other dealers to shop for a vehicle and our experiences at the other dealers were all high pressure and stressful. Germain was different and I would definitely recommend them to friends! Ask for Luis Downey! More