Germain Honda of Ann Arbor

With the great service I've received on my 2002 Honda With the great service I've received on my 2002 Honda Odyssey for the past 8 years from Howard Cooper Honda, my beloved van made it for 11 years and With the great service I've received on my 2002 Honda Odyssey for the past 8 years from Howard Cooper Honda, my beloved van made it for 11 years and over 200,000 miles with almost no problems. Steve Theros, my service representative, was always kind and informative, up front about which repairs were essential and which were not, always made the effort to get my car in and out as quickly as possible. He is an exemplary employee who over the years has become a friend! When the transmission went out on my van, I was completely shocked, as I'd been hoping to keep driving it for another 100,000 miles. I had not given a moment's thought to buying another car, so I was not at all sure what our family wanted or needed at this time. When I walked into the new/used car part of the dealership, I was immediately drawn to Corky Wattles. It is extremely important to have competent women in positions of leadership - even more so in a profession that is comprised primarily of men. Corky understood and honored my grief at losing that old van- all the memories of raising my children with that car - she really got it and didn't make me feel like an idiot as I cried while removing all of our things out of the car. She was patient and not the least bit pushy as we considered the options of buying/leasing another car. Even though she was new in the dealership, she had a good grasp of the information about the different cars, the pros and cons of buying new, used or leasing. When she didn't know the answer to my questions, there was no pretense; she asked for help from colleagues, who also were great. Joel Rosentreter was especially helpful on one of Corky's days off. In the end, we decided to lease a 2014 Odyssey, as our children will be off to college in the next three years and we don't know if we'll continue to need a van at that point. I really appreciated that Corky and Joel made the effort to get me exactly what I wanted. The dealership did not have the color I wanted, but they found what I wanted at another dealership and gave me a snazzy new CRV as a loaner car until the van was ready the next day. I'll continue to call Steve Theros when I need service. And who knows? In three years I may want to purchase this technological marvel on wheels that I'm driving around town today. Or... when I can downsize, I just may want to get a new CRV. And when I do, you can be sure that I'll be coming to Corky Wattles and Joel Rosentreter at Germain Honda of Ann Arbor to help me decide what I want! More

Thanks Joel and corky we love our new pilot what a great hassle free deal . Great honda product this is our seven honda . Thank you hassle free deal . Great honda product this is our seven honda . Thank you More

This being my very first car buying experience, I was nervous. I had my eye set on the Honda Civic since I was going for super simple but had no idea what I was getting into. Evan made it super simple to nervous. I had my eye set on the Honda Civic since I was going for super simple but had no idea what I was getting into. Evan made it super simple to understand and even recommended me what he would do personally. When I didn't approved the first time around, Evan saw how distraught I was, assured me that Jonathon would get me approved even with a couple extra steps, and even took me to work when my ride was running late! When I finally did get approved a couple days later, Jonathon told me that his representative even said Jonathon was giving him a hard time for trying so hard to get me approved. He told him that he had given me his word and he went to great lengths to keep it. Evan was genuinely excited for my very first car purchase and taught me all the basics to working all the fancy equipment inside the car. Thanks so much for all your patience and diligence! More

These are the four people that I almost exclusively interact with at Germain Honda of AA. One cannot expressive sufficiently my appreciation for their professionalism, efficiency, and personalability. interact with at Germain Honda of AA. One cannot expressive sufficiently my appreciation for their professionalism, efficiency, and personalability. They are especially noteworthy because, as a small business man whose work involves not only businesses and clients in the USA bus abroad as well, I frequently meet with people in customer service positions who are pro forma, inefficient, and lack the knowledge to answer my questions. By contrast, these four individuals at Germain Honda give not only me -- but I believe every client of Germain who deals with them -- the type of service that brings great credit to themselves but also to the General Manager, Mr. Farkas, and Germain as well. Their work keeps me coming back each time to this fine dealership. JCR in Ann Arbor More

Christian went out of his way to get my vehicle in for service and completed within the short period of time I had- it was greatly appreciated. service and completed within the short period of time I had- it was greatly appreciated. More

The guys know me by first name...they make you feel welcome and are very honest regarding the work your car needs. Good Team...thanks welcome and are very honest regarding the work your car needs. Good Team...thanks More

Why, oh WHY did I never go to the dealership before to get an oil change??? MUCH cheaper than those uncle-spots AND they CLEANED MY CAR!!!! Quick, easy, cheap and out of there in a jiffy. No attempts t get an oil change??? MUCH cheaper than those uncle-spots AND they CLEANED MY CAR!!!! Quick, easy, cheap and out of there in a jiffy. No attempts to sell me things I didn't need and they even gave me a coupon. More

I was at work and encountered traffic. Doug called me when he noticed traffic and the time was close to closing. He knew that I needed my car all weekend and arranged for me to pick it up after hours. when he noticed traffic and the time was close to closing. He knew that I needed my car all weekend and arranged for me to pick it up after hours. More

I had a great experience here at Germain Honda of Ann Arbor. Luis was my Sales Rep and was very friendly, professional, and answered all my questions. I also interacted with Jonathan & Joel and they both Arbor. Luis was my Sales Rep and was very friendly, professional, and answered all my questions. I also interacted with Jonathan & Joel and they both were exceptionally friendly. (Even remembered me from when I visited a few months ago). I would absolutely recommend this dealership to anyone wanting to buy new, used, or lease. Worth the time! More

I didn't have to wait for an appointment, the service was done completely and efficiently, the discounts provided by coupons were much appreciated, great car wash! was done completely and efficiently, the discounts provided by coupons were much appreciated, great car wash! More