Germain Honda of Ann Arbor

Luis is the man! Luis Downey will win your business, he is a true professional. I highly recommend him. Joel is a great guy, and Glenn Gottfried and Jim Farkas t Luis Downey will win your business, he is a true professional. I highly recommend him. Joel is a great guy, and Glenn Gottfried and Jim Farkas too. This is a great group to work with,...they will make you happy. More

Home Run! Germain Honda simply knocked it out of the park! The entire experience of leasing from start to finish was outstanding. Beginning with salesman, Lui Germain Honda simply knocked it out of the park! The entire experience of leasing from start to finish was outstanding. Beginning with salesman, Luis Downey and sales manager, Jason Brinkman and ending with business manager, Clifton Elasivich the experience went smoothly. As a customer, I felt comfortable and unpressured. Customer service does not get any better. More

The Times They Are A-Changin’ News flash: it is possible to have a fantastic new car-buying experience! The key: Corky Wattles at Germaine Honda. She is knowledgeable, professi News flash: it is possible to have a fantastic new car-buying experience! The key: Corky Wattles at Germaine Honda. She is knowledgeable, professional, and responsive. The entire experience buying the car was fantastic from start to finish. We wanted an indirect, low-pressure sales experience, preferring email communication. Corky let us proceed at our own pace and did not inundate us with pesky phone calls. She was reasonable on price and we did NOT get into a “let me get my manager” negotiation nightmare. The dealership obtained the vehicle I wanted in the color I wanted within the week. The experience paying for and picking up the vehicle was outstanding - I was there for 20 minutes! I returned to Germaine 5 days later to learn about the vehicle, as I wanted some time to learn on my own and figure out what I didn’t know. Corky took the time to make sure I understand all the nuances of my snazzy new Odyssey. At the risk of sounding sexist, I much preferred working with a female sales consultant and I wish there were more women selling cars. Corky was great to work with, an absolute All-Star! More

Great experience! After looking in many different places for a new vehicle, Evan from Germain Honda was able to get me into a brand new car for a great price. Service w After looking in many different places for a new vehicle, Evan from Germain Honda was able to get me into a brand new car for a great price. Service was wonderful and process was very quick! I highly recommend Germain, talk to Evan! More

Best New-Car-Buying Dealership Experience Thus Far Corky Wattles was very helpful and friendly with me throughout my car shopping experience at Germain. She made me feel right at home in the dealershi Corky Wattles was very helpful and friendly with me throughout my car shopping experience at Germain. She made me feel right at home in the dealership. All of my questions were answered whether it was right there and then or in a followup email. While I mainly worked with Corky, I was also assisted by some very competent employees who made the entire buying process easier than I had anticipated. There was little room for negotiating the price which was a bit of a bummer but I justified it by telling myself it was the price for better service than most other dealerships. Have already recommended to others. More

NO GIFT CARD...NOW RESOLVED. This dealer advertised a Starbucks gift card for test driving a vehicle several months ago. I test drove a Honda Insight at that time and to this dat This dealer advertised a Starbucks gift card for test driving a vehicle several months ago. I test drove a Honda Insight at that time and to this date I have NEVER received the gift card. I called the salesperson, who referred me to his manager (forgot his name), , who sent me a non-working form to complete (after I had already completed the form when I was there for the test drive). When I sent an email explaining that the form was not accepting any entries, I never heard from him again. I must add that my sister, unbeknownst to me, also test drove a car. She also NEVER received her gift card. So, my assumption is that the gift card offer was a scam. I will never go back to this dealer again. UPDATE: I have been contacted by management at Germain Honda and am happy to say that they quite efficiently have addressed my issue and I know have a gift card on the way. Since this was my primary complaint, I have upgraded the Customer Experience entry above, as well as the Overall Experience category. In addition, I also checked below the two new people that I have dealt with and who helped to resolve this problem. More

Exceptional customer service I was in the market for a used 2012 Cadillac CTS and Germain Honda of Ann Arbor had one that fit my criteria. Upon my first email interaction with Kri I was in the market for a used 2012 Cadillac CTS and Germain Honda of Ann Arbor had one that fit my criteria. Upon my first email interaction with Kristal, the guest concierge, I was impressed by her responsiveness and friendly approach. While I did not end up purchasing the vehicle at Germain, it has nothing to do with the staff or my experience; the car simply wasn't the right fit. I will absolutely keep this dealership in mind when I am in the market for a vehicle, as I never felt pressured but did feel like a valued customer. More

Mr. Savage Heather helped find me a "new" used car and found everything that I wanted in that car. I will most likely send my friends her way if they need a new Heather helped find me a "new" used car and found everything that I wanted in that car. I will most likely send my friends her way if they need a new car. Thanks Heather More

Absolutely refreshing experience!!! Every person we dealt with during the purchase of our new Honda Odyssey was kind, professional, courteous, and treated us like a person and not a numb Every person we dealt with during the purchase of our new Honda Odyssey was kind, professional, courteous, and treated us like a person and not a number. I would recommend everyone we came in contact with at the dealership to my family and friends. Refreshing experience!!!!! Thank you Germain Honda!!!! More

Good Job! I give Germain Honda an excellent score on all fronts for helping us find the car that was the best 'Fit' for us. My partner and I spent several hour I give Germain Honda an excellent score on all fronts for helping us find the car that was the best 'Fit' for us. My partner and I spent several hours at the dealership test driving cars, and we never felt pressured or rushed. Luis Downey, Joel Rosentreter, and Glenn Gottfried all went above and beyond in making the whole experience a good one. Great job guys! More