Germain Honda of Ann Arbor

First new car in a while I have owned 12 new cars in my life so far; most were purchased through an employer plan. The sales staff at Germain treated me well and were able to I have owned 12 new cars in my life so far; most were purchased through an employer plan. The sales staff at Germain treated me well and were able to quote me an acceptable price. The car was delivered clean, full of fuel, 100% functional and so far flawless. They exceeded my expectations and the product speaks for itself (2014 CRV EX). More

First Car from a good Dealer!! 2012 Honda Accord EX-L is my first car and i am happy i got it from Germain Honda. I took about 3 weeks to select this car, throughout the 3 weeks the 2012 Honda Accord EX-L is my first car and i am happy i got it from Germain Honda. I took about 3 weeks to select this car, throughout the 3 weeks they were very patient and helpful in getting me the right car of my chice. I worked with Heather Defoe, she is an excellent sales person. Even though i am a little new to Ann Arbor, i bet they are the best dealers in the area. More

Best dealership experience in town! With a list of 8 different cars I was interested in, I had to visit several different dealerships in town. My experience at Germain Honda surpassed al With a list of 8 different cars I was interested in, I had to visit several different dealerships in town. My experience at Germain Honda surpassed all the other dealerships. And working with Jeff Williams was unbelievable.! He actually listened to what our criteria was and didn't try to push us into something we didn't want. We were impressed with his knowledge of the vehicles we were interested in and loved how he gave us all the information we needed without being pushy and frankly outright obnoxious like our experience at some of the other dealerships. He definitely went over and above with making sure ever detail was taken care of through the entire process. He found us the perfect car and we couldn't be happier with it. I was also amazed at how quickly the entire process went and how completely stress free it was . . . even dealing with their finance people. Again, very informative without being pushy. They simply presented the information and we got to make the choices. More

OUTSTANDING Customer Service Let's just say, "I am one of THOSE customers!" The dealership will KNOW who I am. It was a GREAT pleasure working with Andy Watches, and most importan Let's just say, "I am one of THOSE customers!" The dealership will KNOW who I am. It was a GREAT pleasure working with Andy Watches, and most importantly, Joel Rosentreter. This is my 2nd Honda Accord lease (the first one was from another dealership). Imagine the dealerships amazement when I walked around my new lease and saw a dent. I was NOT taking ownership of the this vehicle, and requested that the dealership find me a new one. Joel handled this with the utmost respect and didn't argue with me, or hesitate to do the RIGHT thing. He IMMEDIATELY advised that he would locate a new Accord and have it ready for me to drive away in a couple of days. He personally took care of me from this point on. This is DEFINITELY a dealership that I will return to for my next Accord. More

Pleasant and strss free experience Rob was knowledgeable and helpful, at the same time not presenting as the usual pushy car sales. That made the buying process smooth and stress free. Rob was knowledgeable and helpful, at the same time not presenting as the usual pushy car sales. That made the buying process smooth and stress free. More

Great experience Dean is a great person to work with. He was very nice and patient. I had an wonderful experience buying my Fit. He made me feel very comfortable and n Dean is a great person to work with. He was very nice and patient. I had an wonderful experience buying my Fit. He made me feel very comfortable and no pressure at all throughout the purchase. More

Excellent automobiles, excellent service I'd been looking forward to the 2015 Honda CR-V. I was excited when Germain Honda had my desired color & trim in stock. I've bought 2 other Hondas fr I'd been looking forward to the 2015 Honda CR-V. I was excited when Germain Honda had my desired color & trim in stock. I've bought 2 other Hondas from Germain (Howard Cooper) and have brought 3 other folks who've also bought Hondas from Germain (Howard Cooper). I also get my Hondas serviced only at Germain Honda. The service department is awesome and always does a great job. Luis Downey seemed as excited as I was about the new 2015 CR-V - and for good reason! What a great vehicle! He worked hard to make sure I got the new 2015 CR-V that I wanted. He is funny, thorough, and personable. I appreciate working with Glenn Gottfried because he found for me an even better financing option than my own credit union. While I'm not big about extra warranties, he presented one that just made sense driving on the, ahem, stellar Michigan roads - "Road Perfect" - that covers my wheel rims & tires, dents & dings and road-side service for 5 years - cheaper than getting AAA, road hazard (tires only), and having to pay out-of-pocket for certain door dings. I buy a new car every 10 to 11 years so I shopped around at other Honda dealers. I came back to Germain Honda because they still give the best sales and service experience. I'm proud to work with the fine folks at Germain and am happy to recommend them to anyone wanting quality products & quality service. More

Good service for the life of the vehicle Evan and Glenn were great to work with when I bought my CR-V. They gave me all the options and none of the pressure to get any of them. I have been br Evan and Glenn were great to work with when I bought my CR-V. They gave me all the options and none of the pressure to get any of them. I have been bringing my 2008 Fit to Germain (Howard Cooper) Honda for service for six years and can also attest to the professionalism and quality work from the Service Department. A great experience all around! More

Great Staff! Luis Downey and Clifton Elasivich were personable and very helpful. It was well worth the drive from Commerce Township to Ann Arbor for the pleasurab Luis Downey and Clifton Elasivich were personable and very helpful. It was well worth the drive from Commerce Township to Ann Arbor for the pleasurable experience and great deal. I hope to work with your staff again in the future. Thanks. More

Purchase of 2015 Honda Pilot On Monday, I stopped in to look at the Honda Pilots in stock. I had never even ridden in one. Luis Downey (sales) asked what my needs were for my ne On Monday, I stopped in to look at the Honda Pilots in stock. I had never even ridden in one. Luis Downey (sales) asked what my needs were for my new vehicle. From this, he suggested the EX model. I test drove it, liked it, and started the process to purchase it. My wife and I returned on Tuesday, completed the paperwork and drove off with our new Pilot. This was a very good, very low (almost no) pressure experience. Both Luis and Glenn Gottfried (Business Manager) made it a pleasant and enjoyable experience. More