Germain Honda of Ann Arbor

Friendly, informative, and personalized. I purchased a Honda Accord this last August from Germain Honda of Ann Arbor this past August from a salesman named Luis. He is one of the most informe I purchased a Honda Accord this last August from Germain Honda of Ann Arbor this past August from a salesman named Luis. He is one of the most informed and friendly salesmen I've met and that's why my spouse and I leases another car from Germain which is a 2016 Honda Civiv LX. The sales staff stayed after hours to help us with our car deal and made sure we had all we needed. I will continue to buy my cars from Germain and will have Luis as my salesman. More

Excellent experience to buy a Honda car If you need to buy a car and want have the best of experience, please visit Germain Honda of Ann Arbor. These guys are the best at what the do and it If you need to buy a car and want have the best of experience, please visit Germain Honda of Ann Arbor. These guys are the best at what the do and it shows. Right from the first call to them, first visit to their showroom, test drive and full demo till courtesy call on the next day I got a Honda Accord. They have been patient, friendly, courteous in answering all my questions, letting me ample time to decide on my options and lastly getting me the best deal around. I highly recommend this Dealer and would love to share with my friends and colleagues. Thanks! Deblin More

quick and efficient service The service was much quicker than I expected. Also, the vehicle inspection checklist was very useful. I understand the condition of my car very well. The service was much quicker than I expected. Also, the vehicle inspection checklist was very useful. I understand the condition of my car very well. I really appreciate it. More

Model customer service Pleasant, knowledgable and attentive. A true pleasure to work with. I won't trust my car to anyone else. From sales to finance to service I always fee Pleasant, knowledgable and attentive. A true pleasure to work with. I won't trust my car to anyone else. From sales to finance to service I always feel special and taken care of. More

The standard other service centers aspire too. I have been a customer for 4 years, purchase and all service, waalwaysxcellent. I would buy another Honda knowing I have this service center behind I have been a customer for 4 years, purchase and all service, waalwaysxcellent. I would buy another Honda knowing I have this service center behind me. More

Amazing car leasing experience! Kristin Malik was wonderful to work with and made my experience smooth and stress-free. She took the time to go over all of the vehicle details and an Kristin Malik was wonderful to work with and made my experience smooth and stress-free. She took the time to go over all of the vehicle details and answered all of my questions expertly. As a younger female, I've felt pressured and bullied by other dealerships, but this wasn't the case at Germain Honda. Great deals and Glenn was highly knowledgeable about the different finance options.I would absolutely recommend this dealership for future leases/purchases. More

Friendly, helpful, and laid back Luis was a wonderful salesperson, very friendly and knowledgeable. He did not pressure us and got us a great deal on our new car. Glenn was very hel Luis was a wonderful salesperson, very friendly and knowledgeable. He did not pressure us and got us a great deal on our new car. Glenn was very helpful and clearly explained all of the details of the financing. Thank you both for all the help. We love our new Honda! More

Professional, courteous Have purchased 2 cars and know the service staff for many years; I always call Nick Sneed and I completely trust all aspects of this dealership. Have purchased 2 cars and know the service staff for many years; I always call Nick Sneed and I completely trust all aspects of this dealership. More

Brad was phenomenal to work with! I had a glass shop replace my windshield with a Honda windshield after having a problem with a replacement, aftermarket windshield. To my surprise, t I had a glass shop replace my windshield with a Honda windshield after having a problem with a replacement, aftermarket windshield. To my surprise, the Honda windshield had distortion, but worse in that it was in the middle. My husband saw it too. I felt nauseous driving on sunny days, when it was most perceptible. The glass manufacturer is very reputable and the glass met government standards. The glass shop manager suggested I contact the Honda dealership the glass came from. There I met Brad, the Service Manager who drove the van and saw the distortion. Brad said he would look into approval for a replacement and shortly after called with the OK! After reading online about how other dealerships dismissed customers who experienced this problem, I felt lucky to work with Brad, a professional, patient and caring Service Manager. I told him my concern about getting another glass from the same batch, and he investigated. New glass would come from the same batch, and there was no way to know if it would be distorted. The glass company replaced the glass with another Honda glass and, unfortunately, I saw distortion. I didn't see any point in replacing it again, because all the glass available came from this same batch. It wasn't Honda's fault, but I was still stuck with the problem. Brad called me soon after the glass was replaced to see if it was better. I told him my next step was to contact the manufacturer. Thank you Brad for the outstanding service and for going the extra mile! I would also like to thank Tim in Parts, for working so well with the glass shop on this unusual situation. More

Friendly, reliable service This dealership provides reliable, friendly service. I've brought three different vehicles here for routine maintenance over a fifteen year period. So This dealership provides reliable, friendly service. I've brought three different vehicles here for routine maintenance over a fifteen year period. Some of the same employees have stuck around that whole time, even with a change in owners. They treat their customers well -- friendly, professional, trying to work with your schedule, explaining options, finding work-arounds, etc. More