Germain Honda of Ann Arbor

Finanace evades follow up questions In January I bought a used car and a service contract to go with it. Upon reviewing the service contract booklet that I received in the week after th In January I bought a used car and a service contract to go with it. Upon reviewing the service contract booklet that I received in the week after the purchase I had a few follow up questions which I emailed to Clifton, who I worked with on the financing and service plan. Over a month later, and countless emails and calls later I have yet to get the answers to my questions. It has been a huge pain and taken up a fair bit of time. I have since missed the window of canceling the plan before paying for the first month and I wonder if the reason for the dealership to ignore me is to just see if I will forget about the questions and keep the plan. I am frankly amazed at the lack of follow up and didn't want to have to leave a bad review, and waited over a month giving them the benefit of the doubt, but I feel that other consumers should know that once you're out the door with your car you shouldn't expect any more answers from Germain, or at least from Clifton (who, for the record was very friendly and helpful when I was working with him in person to finalize the purchase). More

Routine Perfect, helpful and fast. The whole process from pull in to payment was effiecent. The waiting area was pleasant and bathrooms clean. The staff was f Perfect, helpful and fast. The whole process from pull in to payment was effiecent. The waiting area was pleasant and bathrooms clean. The staff was friendly and kind. More

Great dealership I brought my car in on monday and they were able to find out what's wrong with the car and fix fast. The staff were also really nice and accommodating I brought my car in on monday and they were able to find out what's wrong with the car and fix fast. The staff were also really nice and accommodating to me being that I am in a wheelchair. More

Great customer experience Sales manager and sales rep were easy to negotiate with, beat a competitors price and got me a better financing deal than I hoped for. Dealership is c Sales manager and sales rep were easy to negotiate with, beat a competitors price and got me a better financing deal than I hoped for. Dealership is clearly focused on establishing long term customers and will work to ensure you are satisfied. I will be returning for my next car and likely my son will also. More

Great buying experience Luis was awesome, Helpful friendly and knowledgeable. Third but not last car we will buy from him. Clif was great with the financing. Quick and effic Luis was awesome, Helpful friendly and knowledgeable. Third but not last car we will buy from him. Clif was great with the financing. Quick and efficient . More

How Germain Honda Service Dept. lost a valued customer Being told that I needed to replace the battery on my 2013 Honda Accord purchased at Germain Honda new only 6 days after the 3 yr. warranty had expire Being told that I needed to replace the battery on my 2013 Honda Accord purchased at Germain Honda new only 6 days after the 3 yr. warranty had expired and with only 31,800 miles on the vehicle. This was my third Honda purchased at this location and I felt I should have been given some consideration as a VALUED customer. Phone calls not returned as I was promised. I was told the service would take 2 hrs and it took 3 hrs. no explanation. I suggested that good will would go a long way in this particular case. Don, Korey , Brad were of little or no help. Bruce Smith, Sr. Vice Pres. of Parts, Service Technical,Export & Auto Operations who's survey I filled out asking for a return response, providing my e-mail and phone number, No word back.. I will be curious to see if this less than stellar rating generates any communication from Germain Honda. Thank you H. G. P. Jr. More

Excellent service! Bought 2 cars in 2 weeks! We found the car (used Honda accord) we wanted online and Kristen helped us with that purchase. What impressed us was that she was more interested in We found the car (used Honda accord) we wanted online and Kristen helped us with that purchase. What impressed us was that she was more interested in our "story". We had just moved our family from Arizona to Michigan and were using a rented vehicle to get around town. Understanding this, she was able to show us the options available to us and accommodate our quick turnaround. We were so impressed with the service we received during the first purchase that we came back and bought our 2nd car (2016 Honda Odyssey) from Kristen. as well. Glen Gottfried made sure we understood all the terms of our loans and that we were clear about all the financial obligations that we will be undertaking. Thank you, Kristen and Glen! Both of you took away some the "pain" out of moving across country by making the car buying process seamless and enjoyable! :) Love that vacuum, Kristen! More

Thank you! My husband and I went into Germain Honda on a whim. We had our guard up expecting that we would be working with a sales representative who was pushy My husband and I went into Germain Honda on a whim. We had our guard up expecting that we would be working with a sales representative who was pushy and who would not respect our budget. We ended up working with Brian Waskiewicz and he was a joy to work with. He was extremely honest, upfront, and listened to our needs. He also had an excitement for the product and an appreciation for the honest mentality of the dealership. Thank you for your honest philosophy and for taking good care of us Germain Honda! We look forward to working with you again. More

Attentive sales staff, good price I did my homework to get a good price at this dealer. Sales staff were friendly and attentive. They worked as a team to make sure I was provided with I did my homework to get a good price at this dealer. Sales staff were friendly and attentive. They worked as a team to make sure I was provided with excellent customer service every time I visited the dealership. More

Fantastic experience I have used the service department for the past fourteen and a half years. In all my visits I had a fantastic experience. The people in the service de I have used the service department for the past fourteen and a half years. In all my visits I had a fantastic experience. The people in the service department are extremely polite, extremely friendly, extremely accommodating, and extremely knowledgeable. More