Germain Honda of Ann Arbor

Absolutely the best car buying experience ever! From the moment I made my phone call from Kalamazoo to inquire about the availability of a specific vehicle my experience with Germain Honda was nothi From the moment I made my phone call from Kalamazoo to inquire about the availability of a specific vehicle my experience with Germain Honda was nothing short of the best car buying experience that I have ever had! Every employee that I met personally while at the dealership or spoke with over the phone was friendly, courteous and genuinely interested in giving me the best car buying experience they could and they certainly delivered! Buying from Germain Honda of Ann Arbor was definitely worth the trip from Kalamazoo! I would do it again in a "heart beat!" More

21 Years of Sales and Service I have been a customer since purchasing an Accord in 1994. At that time the dealership was Howard Cooper Import Center, and I remained with them afte I have been a customer since purchasing an Accord in 1994. At that time the dealership was Howard Cooper Import Center, and I remained with them after they became Germain Honda. My purchase in 1994 was from Hoover Sisson, and I appreciated his assistance with this major decision. With very few exceptions servicing was done at this dealership - and I kept that car for 21 years! I was - and continue to be - very pleased with the Service Department. Through the years I was mainly assisted by Don Abbott, Doug Durham, and Nick Sneed. I am very appreciative of their knowledge and assistance. I was also helped by Steve Theros, Christian Stanowski, Andrew Peterson, Ricardo Parsons, and a few others from earlier days. I would like to acknowledge the assistance Christian and the manager provided in 2013 relating to additional repairs that were needed right after completion of a major scheduled maintenance. I find the Service Department Advisors to be very knowledgeable. Their explanations help me to understand my service/repair options. I always feel comfortable with their recommendations which resulted in my car having performed so well for 21 years. This is also to the credit of the Technicians. For the last couple of years Nick was mainly my Advisor, and he kept me updated on the status of my car as it was approaching 21 years. The needed maintenance and repairs became such that I decided it was time for a new car. As much as I loved that 1994 Accord, I was able to bond quickly with my 2015 Accord. I purchased the car in August 2015, and was helped by Evan Carrier. This was also a very positive purchasing experience. Evan was able to “walk along side me” as I considered the various options. He worked with my timeline, and located the color combination I wanted. He also helped me to understand the various after-market options. For example, in order for me to truly understand the dimming feature of the rearview mirror, he drove a car through the car wash since that’s where it was dark enough for me to see that feature activated. He answered all my questions, and I felt comfortable requesting clarification as needed. He also encouraged me to return with any questions I might have after the purchase. The Floor Manager, Jason Brinkmann, was available to me as needed, and the Business Manager, Glenn Gottfried assisted me with the car purchase He also provided me with information about the Germain AdvantEdge Plan and Multi-Shield Protection Package. I decided to purchase these plans, and already used a benefit from Multi-Shield due to a nail in one of the tires. I enjoy my new car, and look forward to having this one also maintained by the Service Department…and lasting another 21 years! More

Use of service department for oil leak issue. Our satisfaction is confirmed by continued return for service. From first contact by phone, work to be done, estimated price, completion, and check o Our satisfaction is confirmed by continued return for service. From first contact by phone, work to be done, estimated price, completion, and check out all went smoothly. More

you get a five star with me I think you guy do a great job you listen to what i thank the problem and take it from there keep up the good job I think you guy do a great job you listen to what i thank the problem and take it from there keep up the good job More

Positive buying experience Very positive experience purchasing a new car at Germain Honda. Salesperson (Evan Carrier) was very helpful & knowledgeable and very easy to deal wit Very positive experience purchasing a new car at Germain Honda. Salesperson (Evan Carrier) was very helpful & knowledgeable and very easy to deal with. Motivated to sell me a vehicle without any pressure sales tactics. After I decided on a vehicle, he made the buying process painless. I would definitely recommend him & Germain Honda to others. More

the problem was identified and fixed in 2 hrs total I like that the mechanics identified the problem quickly, had the needed parts in stock and they fixed the car quickly and accurately. I was out of th I like that the mechanics identified the problem quickly, had the needed parts in stock and they fixed the car quickly and accurately. I was out of the dealership in 2 hrs and 15 min. I also like that they review other areas that might need to be fixed. Lastly I like that they explain what is wrong and what are they going to do. More

Great service from beginning to end! Brian W was amazing! Within 2 days I went from buying a used car to a new car. He took care of all the details. Great service and great prices! Brian W was amazing! Within 2 days I went from buying a used car to a new car. He took care of all the details. Great service and great prices! More

Just a quick oil/lube and overall check of my mini-van. The Technicians were fabulous. It was extremely busy (3-cars ahead of me) at 3:30 PM on a Wednesday, but they moved us through quickly (not that impo The Technicians were fabulous. It was extremely busy (3-cars ahead of me) at 3:30 PM on a Wednesday, but they moved us through quickly (not that important to me - I had extra time) and efficiently. I needed a new wiper blade for the rear window wiper system - they were quick; and did a super job while checking all the other items, and draining and filling my oil. The car checked out beautifully - and this is no surprise to me - our Honda Odyssey is 16 years old now - and we'd never dream of parting with it! More

Honest and Efficient Excellence. I think the general populace would agree car buying through a major dealership is generally considered a chore. I did a fair bit of research to find a I think the general populace would agree car buying through a major dealership is generally considered a chore. I did a fair bit of research to find a particular year, model and color Honda Civic. Of the three options I found within 100 miles of Lansing, Germain Honda had the best price for the mileage. I reached out to them through their website, worked closely with my Sales Rep, Thor, and had the paperwork started before I arrived. Along with Thor, I dealt with Joel and Stan, and together they did a very effective job of making what I generally find a trying situation as painless as possible. Whether I spent as little as I wanted or not, I was treated very fairly and my trade-in was valued honestly and competitively. The dealership was comfortable, clean and the transaction was handled professionally, and reasonably quickly. The bottom line, I would purchase here again and recommend the dealership. Stop in and see Thor if your interested in a Certified Used Honda. You won't be sorry. More

Friendly, honest and attentive! I came to Germain Honda to buy a new Odyssey, my first Honda. I've bought many new cars before, but no other dealership was as attentive and friendly I came to Germain Honda to buy a new Odyssey, my first Honda. I've bought many new cars before, but no other dealership was as attentive and friendly as Germain. Luis is a fun guy to work with, as well as efficient and a great communicator. He kept in constant contact with me regarding my transaction. I wanted out of my Ford lease early, and he made it happen! Even after the sale, he followed up with me! I've never experienced THAT before! More