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Germain Honda of Ann Arbor

Ann Arbor, MI

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865 Reviews

2601 South State St.

Ann Arbor, MI

48104

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Showing 865 reviews

May 05, 2016

everything went very smooth Luis is a great guy to work with on my new Accord lease, it's about my 10th auto out of this dealership over the past 15 years. No complaints from sal More

by PerryVitto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Rosentreter, Jason Brinkman, Luis Downey, Stanley Harris
May 09, 2016 -

Germain Honda of Ann Arbor responded

We thank you for your continued business and loyalty to the Honda brand and our dealership. Our team looks forward to our continued relationship for at least the next 15 years. Best Regards, Jim Farkas General Manager

May 03, 2016

First new car in 16 years! Test drove many vehicles and kept coming back to Honda. Love, love, love my new Civic. Bob Kimberly was very helpful in every aspect of the purchase o More

by TheCooke's
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Ogden, Joel Rosentreter, Robert Kimberly
May 03, 2016 -

Germain Honda of Ann Arbor responded

We are happy to know that you are loving your new Civic and thank you for allowing us to be a part of your recent car buying experience. The trust and confidence you have in our team is greatly appreciated and our commitment is to continue to provide you the same level of service throughout your ownership. Best Regards, Jim Farkas General Manager

April 29, 2016

good care and responsive all were good except no car wash. Dean gave me a good care since I stepped into the door. hopefully i would receive a free car wash the next time. More

by Ed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Maiorana
May 02, 2016 -

Germain Honda of Ann Arbor responded

We thank you for your business and kind words regarding your experience with Dean. We do apologize our car wash was not operational the day of your appointment and invite you to stop by anytime and we will be happy to wash your car since we were unable to do so the day of your appointment. We look forward to continuing to provide you with quality service for years to come. Best Regards, Jim Farkas General Manager

April 28, 2016

The service guys rock! Ric is the best! This is the first dealership I feel is fair for service prices and I am not afraid to take my car in! More

by Shm001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ric Parsons
Apr 29, 2016 -

Germain Honda of Ann Arbor responded

Thank you for trusting us for all your service needs. We are happy to know that Ric provides you positive service experiences. Best Regards, Jim Farkas General Manager

April 21, 2016

We had an enjoyable time purchasing our "new to us" Accord. This is the 1st car we had purchased from Germain Honda of Ann Arbor, and we found the experience efficient and enjoyable. Our goal that day was to te More

by Jay2ofA2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kay Caldwell
Apr 22, 2016 -

Germain Honda of Ann Arbor responded

Thank you for the kind review and for taking a chance on us. Our team is truly dedicated to providing our guests a quality customer centric experience and we are pleased that you were truly satisfied with yours. Your recommendation means so very much, we look forward to continuing to provide you with quality service for years to come. Best Regards, Jim Farkas General Manager

April 21, 2016

Wonderful car buying experience! This is the third Honda we've purchased at Germain in Ann Arbor and the buying experience just keeps getting better and better! Sales staff is great.. More

by Marycjones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Rosentreter, Nick Sneed, Don Durham, Doug Abbott, Timothy Potter, Jason Brinkman, Luis Downey, Stanley Harris
Apr 22, 2016 -

Germain Honda of Ann Arbor responded

Your continued business is the greatest compliment, thank you for your loyalty and kind words. We are devoted to each and every customer, working hard each and every day to provide you with a quality experience as well as continually reassessing our processes on how we can better improve to allow for an even better experience for our guests. Best Regards, Jim Farkas General Manager

April 20, 2016

Quality, Personalized Service Dean was extremely helpful, as I needed basic oil change/tire rotation, but also to have the under carriage inspected for possible damage due to a rea More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Maiorana
Apr 21, 2016 -

Germain Honda of Ann Arbor responded

We were deeply concerned to know that you were involved in a rear end collision and thank you for the trust you have in us to provide you an assessment of your vehicle. Your continued business for the past 30 years has not gone unnoticed or unappreciated. Thank you for allowing us to continue to provide you and your vehicles the quality service you so deserve. Best Regards, Jim Farkas General Manager

April 20, 2016

The easiest and best experience Luis, Stan and everyone at Germain made us feel at home and provided a great car at an excellent price. We would never go anywhere else. More

by JeffAA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Sneed, Don Durham, Luis Downey, Nicole Watkins, Stanley Harris
Apr 21, 2016 -

Germain Honda of Ann Arbor responded

We are excited to know that you enjoyed your experience with our dealership and we all look forward to continuing to build a long and lasting relationship. Enjoy the road in your new car. Best Regards, Jim Farkas General Manager

April 19, 2016

Professional and knowledgeable I feel fortunate that Jason was the person that took care of me the day I walked into Germain Honda. He provided me with excellent information and was More

by AMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Brinkman
Apr 22, 2016 -

Germain Honda of Ann Arbor responded

That's what we love to hear. Thank you for choosing to work with our dealership and for the positive comments about Jason. We appreciate you taking time to share your thoughts and look forward to working with you again. Best Regards, Jim Farkas General Manager

April 15, 2016

This is the place to go The sales people are there for you after the sale just as much as before. They want to make sure your car purchase was a great experience. Many thanks More

by Cathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evan Carrier, Jason Brinkman, Luis Downey, Stanley Harris
Apr 15, 2016 -

Germain Honda of Ann Arbor responded

Thank you for sharing your positive feedback with our dealership. Here at Honda of Ann Arbor we know that customer satisfaction doesn't stop once you leave the dealership. Our team will follow up to make sure you are completely satisfied after you are home as we want every customer to know how much we care and that your complete satisfaction is our ultimate goal. Best Regards, Jim Farkas General Manager

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