Germain Honda of Ann Arbor

The Customer is the Priority. We worked with Salesperson Kay Caldwell initially. She was patient, informative and helpful in every way possible, helping us to choose the right car We worked with Salesperson Kay Caldwell initially. She was patient, informative and helpful in every way possible, helping us to choose the right car, over the course of three separate visits. If she did not know an answer, she would say so and would research the answer for us. She never rushed us. Her focus was helping us to choose the vehicle that was right for us. There was no pressure - just honest and sincere guidance. By the time we finally made a decision (2016 Odyssey EXL with Navigation), Kay was out of the office but that did not matter. Salesperson Kristin Malik greeted us just as warmly as if we had been her clients from the beginning. She sat down with us for several hours, guided us through our final model choice, helped us decide on accessories and then obtained competitive pricing. When we vacillated on the choice of accessories, she patiently showed us the various choices of interior mats etc and then cheerfully reworked the quote a couple of times until we finally had a choice of quotes (with different combinations of accessories) to mull over at home. In the interim, Kristin and Sales Manager Jason Brinkmann got to work finding just the color and interior in the model we wanted. They did not try to talk us out of our choice to sell us one of their own inventory. They simply got to work and looked all over the region until they found the vehicle that matched our specs perfectly. The day before the car arrived, we happened to be in Ann Arbor and Kristin took care of finalizing our choice of accessories, some preliminaries of financing and had our current 2006 Honda Odyssey (with 230,000 miles) appraised very fairly for a competitive trade-in value. The next day our new Odyssey arrived at the Ann Arbor dealership and, again, we were already in the Ann Arbor area so we called to see if we could take delivery. This was Kristin's day off but she dropped what she was doing and came in to the dealership to detail the car herself, to finish the paperwork, to finish the trade-in process, and to give us a very thorough orientation to the car. After we left with our new Odyssey, Kristin elected to stay to meet with another of her customers who happened to come in while she was working with us. So, essentially, Kristin generously worked during her entire day off just for the convenience and for the benefit of her customers. To me, that demonstrates real "customer-priority". Every day that we came into the dealership during the process of shopping for our new vehicle Sales Manager Jason Brinkman would come over periodically to make sure that all was going well and to answer questions that Kay or Kristin had. Jason would usually be at the front door to greet us and at the same place to say goodbye when we left during our five trips to the dealership. I thought that he had a very pleasant and welcoming personality and that he really knew how to play the support role of a manager with just the right amount of involvement and monitoring. Jason didn't fool around with the price. It was obvious that he gave us a fair and competitive price at the outset. There was really no need to go back-and-forth over the price according to my research. This was a painless process. They have taken care of us for the 16 years over which we now purchased four different Hondas. They never disappoint. Also, their service department is superb. Finally, Evan Carrier, handled our warranty discussions and financing paperwork with enthusiasm, honesty and an excellent knowledge of the various warranty products. He was very patient with us throughout our process of making a decision as whether to purchase one of the extended warranties or not. This dealership is superb and I'll warrant that it is second to none. We came away knowing that their priority is the customer and not the sale. If it sounds too good to be true then just give them a try and see for yourself. After purchasing four vehicles over 16 years, the Sales and Service of Germain Honda of Ann Arbor continue to exceed our expectations. More

everything went very smooth Luis is a great guy to work with on my new Accord lease, it's about my 10th auto out of this dealership over the past 15 years. No complaints from sal Luis is a great guy to work with on my new Accord lease, it's about my 10th auto out of this dealership over the past 15 years. No complaints from sale to service, all a bunch of great guys. More

First new car in 16 years! Test drove many vehicles and kept coming back to Honda. Love, love, love my new Civic. Bob Kimberly was very helpful in every aspect of the purchase o Test drove many vehicles and kept coming back to Honda. Love, love, love my new Civic. Bob Kimberly was very helpful in every aspect of the purchase of the car, and explaining all of the bells and whistles! In addition, we love knowing that when the car needs maintenance we can count on Mike Ogden.....he has serviced our other cars for many years. Trust him implicitly. We feel 100% great about our decision to purchase a Honda, and Germain Honda of Ann Arbor made the experience fabulous all the way around. More

good care and responsive all were good except no car wash. Dean gave me a good care since I stepped into the door. hopefully i would receive a free car wash the next time. all were good except no car wash. Dean gave me a good care since I stepped into the door. hopefully i would receive a free car wash the next time. More

The service guys rock! Ric is the best! This is the first dealership I feel is fair for service prices and I am not afraid to take my car in! Ric is the best! This is the first dealership I feel is fair for service prices and I am not afraid to take my car in! More

Wonderful car buying experience! This is the third Honda we've purchased at Germain in Ann Arbor and the buying experience just keeps getting better and better! Sales staff is great.. This is the third Honda we've purchased at Germain in Ann Arbor and the buying experience just keeps getting better and better! Sales staff is great... Service is outstanding... I won't go anywhere else. More

We had an enjoyable time purchasing our "new to us" Accord. This is the 1st car we had purchased from Germain Honda of Ann Arbor, and we found the experience efficient and enjoyable. Our goal that day was to te This is the 1st car we had purchased from Germain Honda of Ann Arbor, and we found the experience efficient and enjoyable. Our goal that day was to test drive and possibly purchase a 2013 Honda Accord. Kay was very happy to meet us, and helpful each step of the way. After a number of test drives, we found the one that was right for us. We had been previously advised not to shop at Germain, but it really appears that the culture and service has improved greatly. We would definitely recommend Kay and the Dealership to any of our friends interested in looking for a new or used Honda. More

The easiest and best experience Luis, Stan and everyone at Germain made us feel at home and provided a great car at an excellent price. We would never go anywhere else. Luis, Stan and everyone at Germain made us feel at home and provided a great car at an excellent price. We would never go anywhere else. More

Quality, Personalized Service Dean was extremely helpful, as I needed basic oil change/tire rotation, but also to have the under carriage inspected for possible damage due to a rea Dean was extremely helpful, as I needed basic oil change/tire rotation, but also to have the under carriage inspected for possible damage due to a rear end collision. He coordinated both and brought me a thorough report. I have always gotten quality service at this dealership where I have been going for nearly 30 years. Dean was extremely helpful in ensuring I left with everything done that was needed and a very reassuring report on the condition of the vehicle. More

Professional and knowledgeable I feel fortunate that Jason was the person that took care of me the day I walked into Germain Honda. He provided me with excellent information and was I feel fortunate that Jason was the person that took care of me the day I walked into Germain Honda. He provided me with excellent information and was very professional and friendly. I was nervous about walking into the dealership and was pleasantly surprised to find the experience easy with him as my guide. He is great at his job and knows how to provide exceptional customer service. More