Germain Honda of Ann Arbor

Feedback The service department was professional, courteous, friendly and provided great service. I liked the convenience of taking my car in through Express The service department was professional, courteous, friendly and provided great service. I liked the convenience of taking my car in through Express Lane with no appointment. More

Good service I was seen right away ask what my problem was . Then ask if I was needed a ride. I was called back and told what the problem was and it was fixed and I was seen right away ask what my problem was . Then ask if I was needed a ride. I was called back and told what the problem was and it was fixed and ready for pickup. And if i needed a ride. Good service friendly staff More

Hond Civic Helpful and friendly service crew. No complaints so far. During the last two years, I went in 3 times for regular maintenance services including, tire Helpful and friendly service crew. No complaints so far. During the last two years, I went in 3 times for regular maintenance services including, tire rotation, oil change, and AC repair. More

Very friendly and convenient I used the airport pickup service, a volunteer community event. I communicated with Joan Wang to arrange a ride. She was extremely friendly and helpfu I used the airport pickup service, a volunteer community event. I communicated with Joan Wang to arrange a ride. She was extremely friendly and helpful! More

Helpful! Jeff Williams and the team were very helpful in my used car search. They had helpful evening hours and allowed me to test drive several times. I app Jeff Williams and the team were very helpful in my used car search. They had helpful evening hours and allowed me to test drive several times. I appreciated the time they took to go over the warranty specifics, too! More

Great Experience! I was greeted by Jason, who instantly made me feel comfortable in the showroom. He introduced me to Evan, who showed me around and guided me through I was greeted by Jason, who instantly made me feel comfortable in the showroom. He introduced me to Evan, who showed me around and guided me through the available cars there. I must say that this was my best car shopping experience ever. The salesman was very informative and he was answering every question of mine patiently. Nowadays, it commonly seen that car salesmen just don’t do enough of a good job and their only objective is to get money out of your wallet. But, salesman like Evan and managers like Jason, deliver an incredible service and it gives a very pleasant experience. More

Professional, Fair and Helpful From my initial call to get an internet quote on a 2016 Honda CR-V Touring edition up to the time I drove out of the dealership I had a great experien From my initial call to get an internet quote on a 2016 Honda CR-V Touring edition up to the time I drove out of the dealership I had a great experience at Germain Honda of Ann Arbor. Joel Rosentreter the sales manager gave me an aggressive quote over the phone and followed that up with an email per my request. I had received quotes from nine other dealerships and this was one of the lowest. Factoring that in with their many high ratings on most of the dealership rating sites and social media I felt I wanted to do business with them. Joel introduced me to a great salesman Luis Downey who took the time to review the car's features with me in detail. Tried to do a bank wire transfer but it was over the allowed amount so Luis took to a nearby branch of my bank to get a certified check. These guys go the extra mile. I changed my mind on getting a extended service contract and T J Willison in finance was gentleman throughout in handling that. So yes my experience to date has been exemplary and while this dealership is over an hour away it is worth the drive to do business with them. More

No Integrity or Concern for Safety of Customers Despite the MANY safety recalls incurred by Honda vehicles, Germain has no interest in assisting customers. Was told "don't drive the car" until it Despite the MANY safety recalls incurred by Honda vehicles, Germain has no interest in assisting customers. Was told "don't drive the car" until it was fixed without given any timeframe of when that would be completed. Honda as a whole and Germain specifically do not have the slightest bit of integrity or care for their customers. More

Excellence in service - Michael Thiede A big shout out for the Service Department at Germain Honda. The service was fast and professional. We took our Odyssey to Florida (from Michigan) af A big shout out for the Service Department at Germain Honda. The service was fast and professional. We took our Odyssey to Florida (from Michigan) after the service, and everything worked out perfectly. In particular, big thanks to Michael Thiede, who was in charge of the last revision of my cars. He is an excellent employee who personifies the high standards that Germain promotes in its personnel. Thank you, Michael. More

Excellent 5 star service. Sales person excellent. I had a very good experience at Germain Honda of Ann Arbor. Mr. Jeff Williams was extremely helpful. He is very dedicated and helped me to get Honda I had a very good experience at Germain Honda of Ann Arbor. Mr. Jeff Williams was extremely helpful. He is very dedicated and helped me to get Honda Civic pre-owned/certified car beyond my expectations. More