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Germain Honda of Ann Arbor

Ann Arbor, MI

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rated
865 Reviews

2601 South State St.

Ann Arbor, MI

48104

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Showing 865 reviews

October 22, 2016

They go above and beyond It was a true pleasure to work with Thor and the team at Germain Honda - they gave me the freedom to drive the car I was considering at my leisure -no More

by prh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Brinkman
Oct 24, 2016 -

Germain Honda of Ann Arbor responded

Thank you for choosing Germain Honda of Ann Arbor. Our team is focused on providing the most positive overall experience. We appreciate you sharing yours and look forward to continuing to provide you with quality service throughout your ownership. Best Regards, Jim Farkas General Manager

October 15, 2016

first-rate service / treatment from all concerned Jeff Williams was first-rate / five star throughout the process - friendly, helpful, informative and considerate. I had worked with Jeff a decade befo More

by JGS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evan Carrier, Jeff Williams
Oct 17, 2016 -

Germain Honda of Ann Arbor responded

Congratulations on your new Honda FIT. We are so happy to know that Jeff left a lasting impression on you that you would return a decade later to do business with him again. Your kind words are truly appreciated as is your business. Best Regards, Jim Farkas General Manager

October 07, 2016

Horrible Attitude! I was with my friends who wanted to purchase a CPO car here and was working with a male employee there on Saturday. The man took us in showed us their More

by BenDong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Didn't remember the employee's name.
Oct 20, 2016 -

Germain Honda of Ann Arbor responded

We are disappointed to hear about your experience at our dealership as it does not align with our way of doing business. I would very much like to speak with you regarding this matter as it greatly concerns me. At your earliest convenience please email me at jfarkas@germainmotorco.com or give me a call at (734) 470-2009. I would appreciate the opportunity to turn your experience around. Best Regards, Jim Farkas General Manager

October 03, 2016

Walked in on Faith, Walked Out with Keys My wife and I were looking for a new car, because we drove our previous Accord '01 until we couldn't drive it any more (fuel tank leak). We expedited More

by algreen16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evan Carrier, Jason Brinkman, Kay Caldwell, Stanley Harris
Oct 03, 2016 -

Germain Honda of Ann Arbor responded

Congratulations on your 13 Accord, We are so happy our team was able to find you The Right Car, The Right Price, The Right Way! We know you will enjoy the road in your previously loved Honda. Best Regards, Jim Farkas General Manager

September 29, 2016

Satisfaction We, I and my wife bought the certified Civic of 2013 . The seller Jeff Williams helped us a lot to choose the car, and we were very grateful to him. More

by Veniamin Belkin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
Sep 30, 2016 -

Germain Honda of Ann Arbor responded

Thank you for your business and for sharing your positive experience. We look forward to working with you again in the future. Best Regards, Jim Farkas General Manager

September 02, 2016

Great Buying Experience I was rather dreading the experience of purchasing/leasing a new vehicle. Luckily, I stumbled on this site, Dealer Rater, it pointed me towards Germai More

by bkchurchill
Price
Recommend Dealer
Yes
Employees Worked With
Bob Dymkowski
Sep 07, 2016 -

Germain Honda of Ann Arbor responded

We are excited you found us here on DealerRater and decided to give us an opportunity to earn your business. It is an awesome tool to have when you are not sure where to begin your search. Having the thoughts and comments of many previous customers to help guide you and giving you the advantage to help cut out many hours and disappointing shopping trips has got to be a nice relief. Please let us know if there is anything further we can do for you. Best Regards, Jim Farkas General Manager

September 01, 2016

Outstanding sales service I have received excellent service from Mr. Brinkman on multiple occasions. He follows through and consistently goes above and beyond to deliver outsta More

by ck1
Recommend Dealer
Yes
Employees Worked With
Jason Brinkman
Sep 07, 2016 -

Germain Honda of Ann Arbor responded

Thank you for sharing your overall positive experience with Jason. Please let us know if there is ever anything we can do for you. Best Regards, Jim Farkas General Manager

August 29, 2016

Great Sales Assistance without the Pressure Jeff Williams was extremely helpful! He listened to my needs and then helped me find the perfect car. More importantly without feeling pressured. Grea More

by hondaforlife
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
Aug 29, 2016 -

Germain Honda of Ann Arbor responded

Congratulations on the purchase of your car. We are thrilled Jeff was able to assist you in finding the perfect vehicle to meet your needs. We do hope you'll visit again. Best Regards, Jim Farkas General Manager

August 27, 2016

excellent as always Went in for the airbag recall, was told it would take 2 hours, I was out in one hour. And as always the service people were professional and courteous More

by Amy71498
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Peterson
Aug 29, 2016 -

Germain Honda of Ann Arbor responded

Thank you for sharing your positive service experience and for the kind words regarding our team. Best Regards, Jim Farkas General Manager

August 26, 2016

Excellent Service and Sales Person I had the pleasantly surprising sales experience with the lease of my 2016 Honda CR-V this week, largely due to the service I received from Kay Caldwe More

by maryanne voss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kay Caldwell
Aug 29, 2016 -

Germain Honda of Ann Arbor responded

Thank you for sharing this glowing review of Kay and our dealership. We are thrilled that Kay provided you such a wonderful experience as our entire staff is dedicated to providing each and every customer an experience that is second to none. We all look forward to continuing to deliver to you the same level of service going forward. Best Regards, Jim Farkas General Manager

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