Germain Honda of Ann Arbor
Ann Arbor, MI
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They go above and beyond It was a true pleasure to work with Thor and the team at Germain Honda - they gave me the freedom to drive the car I was considering at my leisure -no It was a true pleasure to work with Thor and the team at Germain Honda - they gave me the freedom to drive the car I was considering at my leisure -no pressure. All of my questions were thoroughly and honestly answered - no bluffing or exaggeration. And when I decided to purchase, the process was streamlined and all options thoroughly explained to me. When I picked up the car, they gave me a 1:1 tutorial on the dashboard electronics - so helpful! And as an example of going over and above, one time when I took my vehicle in for service, I needed a signature notarized - they found an employee who happened to be a notary and took care of this for me. Outstanding! Many thanks to all of you. I'll be back when it's time for my next car. More
first-rate service / treatment from all concerned Jeff Williams was first-rate / five star throughout the process - friendly, helpful, informative and considerate. I had worked with Jeff a decade befo Jeff Williams was first-rate / five star throughout the process - friendly, helpful, informative and considerate. I had worked with Jeff a decade before, when I purchased a three-year-old Audi TT at the same dealership. At that time, I found his relaxed, unpressured approach and manner to be in accord with my own temperament, and so I found the business of buying the car to be pleasurable rather than stressful. This being the case, I sought out Jeff when I decided it was time to buy a new car. My acquisition of a new 2017 Honda FIT was likewise pleasurable and confidence inspiring. Fife-star in all respects. I would certainly return to Jeff at Germain should the occasion arise. Evan Carrier the Finance Officer was likewise thoroughly pleasant and confidence inspiring. Full marks! More
Horrible Attitude! I was with my friends who wanted to purchase a CPO car here and was working with a male employee there on Saturday. The man took us in showed us their I was with my friends who wanted to purchase a CPO car here and was working with a male employee there on Saturday. The man took us in showed us their inventory. He directly told us that their price are super firm and don't even think about haggling. My friend was very disappointed and tried to tell him that their CPO cars are priced higher than another Honda dealership we saw in that morning, he then said "good luck then" and asked us to leave, super rude! In my opinion, we customers were there to spend money, and to make you guys profit. You don't treat someone who pays you money like that, and I am DEFINITELY NOT RECOMMENDING this dealership to anyone. Unless you don't care money and you want to buy cars at their asking price. More
Walked in on Faith, Walked Out with Keys My wife and I were looking for a new car, because we drove our previous Accord '01 until we couldn't drive it any more (fuel tank leak). We expedited My wife and I were looking for a new car, because we drove our previous Accord '01 until we couldn't drive it any more (fuel tank leak). We expedited to walk out with another 7 to 10 year old car, but thanks to God and the wonderful Honda employees, we walked out with a very nice Accord '13 with excellent coverage. Kay and crew were very nice and knowlegdeble. They were sensitive to our overall vehicle and financial situations. They rolled up their sleeves and got it done, a deal within our means. We will be back! More
Satisfaction We, I and my wife bought the certified Civic of 2013 . The seller Jeff Williams helped us a lot to choose the car, and we were very grateful to him. We, I and my wife bought the certified Civic of 2013 . The seller Jeff Williams helped us a lot to choose the car, and we were very grateful to him. More
Great Buying Experience I was rather dreading the experience of purchasing/leasing a new vehicle. Luckily, I stumbled on this site, Dealer Rater, it pointed me towards Germai I was rather dreading the experience of purchasing/leasing a new vehicle. Luckily, I stumbled on this site, Dealer Rater, it pointed me towards Germain Honda of Ann Arbor, they were highly rated, 4.9 and the comments were also encouraging. I was not disappointed, I looked over the cars in the lot and no salesman ran out to harass me. I was lucky to be paired with Bob Dymkowski, I really liked his laid back style. I will be going back. Their website was also excellent More
Outstanding sales service I have received excellent service from Mr. Brinkman on multiple occasions. He follows through and consistently goes above and beyond to deliver outsta I have received excellent service from Mr. Brinkman on multiple occasions. He follows through and consistently goes above and beyond to deliver outstanding service. Very professional and considerate More
Great Sales Assistance without the Pressure Jeff Williams was extremely helpful! He listened to my needs and then helped me find the perfect car. More importantly without feeling pressured. Grea Jeff Williams was extremely helpful! He listened to my needs and then helped me find the perfect car. More importantly without feeling pressured. Great Experience! More
excellent as always Went in for the airbag recall, was told it would take 2 hours, I was out in one hour. And as always the service people were professional and courteous Went in for the airbag recall, was told it would take 2 hours, I was out in one hour. And as always the service people were professional and courteous. More
Excellent Service and Sales Person I had the pleasantly surprising sales experience with the lease of my 2016 Honda CR-V this week, largely due to the service I received from Kay Caldwe I had the pleasantly surprising sales experience with the lease of my 2016 Honda CR-V this week, largely due to the service I received from Kay Caldwell. Although I had narrowed down my choices to the CR-V and two other vehicles, she was able to negotiate a deal that was comparable for my first choice vehicle, the CR-V. Kay was also not a high pressure salesperson which I appreciated, but someone who was truly interested in trying to find the right vehicle fit for me. The dealership also made this a one stop shopping experience, so that registration and all the paperwork processing was done in a single time period. Kay even drove with me to drop off my other lease vehicle; I would say that is above and beyond! I was then able to drive home my new vehicle that evening. I look forward to continued positive customer services through Germain Honda. More