Germain Honda of Ann Arbor

Great, timely service I am really satisfied with the service, which was great and timely. I will visit the germain honda again whenever my car has a problem. I am really satisfied with the service, which was great and timely. I will visit the germain honda again whenever my car has a problem. More

Treated me like family Mitch took us out on three test drives and brought in Evan to help me work out the best deal possible to buy my dream car. They were friendly, accommo Mitch took us out on three test drives and brought in Evan to help me work out the best deal possible to buy my dream car. They were friendly, accommodating, and explained everything. This is the second vehicle I've purchased/leased from Germain and I will keep coming back. Thanks for outstanding customer service! More

Good Honda Service They've been working on my 2007 Civic for many years. I don't go for the oil changes or $200 maintenance minders anymore (I take it somewhere less exp They've been working on my 2007 Civic for many years. I don't go for the oil changes or $200 maintenance minders anymore (I take it somewhere less expensive) but when I need something specific done, these guys do a great job. The shop is clean, service is fast and friendly and the shuttle to work is a lifesaver. More

What a pleasant experiece Everyone at this dealership was so helpful, positive and upbeat. The entire showroom has a very friendly atmosphere. James Nichols, Jerome and Evan he Everyone at this dealership was so helpful, positive and upbeat. The entire showroom has a very friendly atmosphere. James Nichols, Jerome and Evan helped me with my car purchase decision and I felt that I was in good hands. James is very knowledgeable and personable and guided me expertly through the process. I will definitely recommend this dealership to others - and be back myself. More

So helpful Great experience. Was very helpful and honest and upfront. I would them recommend to others. Thank you ver much for helping me buy my car. Great experience. Was very helpful and honest and upfront. I would them recommend to others. Thank you ver much for helping me buy my car. More

Great service, polite courteous and very low pressure. Like I said above. I knew I wanted to purchase a Honda because of generally good experience. Used several dealers because I've moved in last few years Like I said above. I knew I wanted to purchase a Honda because of generally good experience. Used several dealers because I've moved in last few years and this has been location I was most comfortable. When I found the car I wanted, after 12 years and 260,000 miles it was time to give up on old faithful, they took care of the sale quickly and professionally. More

Great Sales Consultant! Great Dealership! Great Experience! Bob Kimberly is superb! He knows and enjoys what he's doing and it shows. His ability to relate to people as clients not customers is so rare and ref Bob Kimberly is superb! He knows and enjoys what he's doing and it shows. His ability to relate to people as clients not customers is so rare and refreshing. He listens and then expertly guides and provides detailed information about the vehicles and let's you make an informed choice. He's a great communicator with a wealth of knowledge about how to treat people. He knows cars and the buying process and his goal seems to be providing his clients with honest, in depth information whether they purchase at that first visit or not. I see why people come back to him after checking out other dealerships and sales associates. I know that was my experience and no one came close to the professionalism, the knowledge or the personality of Bob that just let's you know he's genuinely interested in you and cares about you having a positive experience. Bob walked me through all the steps of my purchase of a 2017 Honda CR-V. His attention to all the details was amazing! It's obvious he cares about his clients and cares about making the experience enjoyable and smooth. Jerome in financing was great as well - a great addition to the Germain team. Thanks Bob - I hope Germain appreciates what a rare gem you are - honest, thorough, patient, knowledgeable, and very caring. It was a great experience and I love my car! I highly recommend Bob Kimberly and Germain Honda. It was well worth the hour drive to work with the best of the best! More

do not buy from them Ordered Pilot, paid $1,000 deposit. They told me, that I have to wait 60 days... after 60 days, they told me, wait a little more... After waiting for Ordered Pilot, paid $1,000 deposit. They told me, that I have to wait 60 days... after 60 days, they told me, wait a little more... After waiting for more than 3 months for promised Pilot, I have purchased a different vehicle. More

Great Price and No Misrepresentations Saw car online at very good price. Drove 3 hours to dealership and signed papers. Car was as represented. Price was as represented. Did not try to man Saw car online at very good price. Drove 3 hours to dealership and signed papers. Car was as represented. Price was as represented. Did not try to manipulate on anything. More

Great service, great people! We worked with Jeff Williams who stayed late on a Friday night after traffic made us very late for our appointment. He and Jerome in finance were fant We worked with Jeff Williams who stayed late on a Friday night after traffic made us very late for our appointment. He and Jerome in finance were fantastic and friendly. We also got the exact deal we asked for on our certified Odyssey, extended warranty and all. I highly recommend Germain Honda and Jeff Williams! More