Germain Honda of Ann Arbor

Professional, experienced, fair, and friendly! I originally purchased my Civic (A 2008 LX Coupe) from Brighton Honda - as a new vehicle. I was incredibly impressed with the sales staff: everything I originally purchased my Civic (A 2008 LX Coupe) from Brighton Honda - as a new vehicle. I was incredibly impressed with the sales staff: everything was as expected or better when dealing with such a big purchase. Shortly after this, I moved to Ann Arbor, and immediately checked out Germain Honda of Ann Arbor and was incredibly impressed by all facets of their business and location. I’ve since chosen the Service Center located at the dealership for literally every single bit of maintenance, repairs, etc on my vehicle since. I’ve now owned it for 11 years, and the quality of the vehicle is just as high as the quality of the service/repairs/maintenance I have had. It started with just an oil change and inspection, and from there I’ve had all of my service and automotive needs carried out through Germain’s Service Center. The costs are absolutely reasonable, the technicians are extremely qualified and thorough, and they maintain quite a nice space within the dealership to relax / wait during any repairs or service needed. They provide everything from a separate “business” area, with desks, wired and wireless internet, and privacy walls at each “section”, to an open, comfortable lounge that always has a quality assortment of tea, coffee, snacks, and entertainment (in the way of most major magazines, comfortable seating, slim laptop desks, couches, a large TV, and restrooms - all of which are kept immaculately. Every visit I’ve had there has been as pleasant as it could basically be, and even on the days where they have lots of customers to juggle, the service time isn’t slogged down, and the estimates for waiting are always spot on. They even mail me coupons for future service, as well as honor any discounts or offers that any competitors may have issued. I’ve recommended this dealership - and only this dealership - to friends, family, and colleagues: whether they are looking to buy or lease a new or used vehicle, or are looking for service on one that they already own. Truly, every single person/family that I have referred to Germain has later thanked me, and been impressed with their inventory selection, service, pricing, and overall professional and courteous staff. They simply are an absolutely 5-Star establishment, in all categories. More

Great service from Germain Honda Phil Miller was helpful and informative about the product we were interested. We enjoyed working with him. The price was reasonable in this dealership Phil Miller was helpful and informative about the product we were interested. We enjoyed working with him. The price was reasonable in this dealership as well. More

Untrustworthy Terrible customer service is an understatement. They incompetently handled paperwork and misrepresented a recall to a potential customer. Try another Terrible customer service is an understatement. They incompetently handled paperwork and misrepresented a recall to a potential customer. Try another dealer if you desire this model. More

Excellent service I went to purchase a car. I did not experience what u sometimes have w sales people.Listened to my needs and addressed those Very flexible w time Nev I went to purchase a car. I did not experience what u sometimes have w sales people.Listened to my needs and addressed those Very flexible w time Never felt rushed More

Easy and fast purchase of a well-priced car I have been going to Germain Honda for years while I owned my civic and have always had a great experience. Recently, I decided to purchase a pre-owne I have been going to Germain Honda for years while I owned my civic and have always had a great experience. Recently, I decided to purchase a pre-owned Mercedes GLA and was pleased to find out there was a great one for sale on the Germain Honda lot. I find doing business here much easier than dealing with the Mercedes sales staff. I made an appointment to test-drive the car the night I found it (after work). The car felt basically brand-new and had so many of the features I wanted, and was priced very well, so I made an appointment for two days later at my lunch to have them appraise my civic. I ultimately purchased the GLA at this visit and drove it right back to work with me. The whole process took around 2-2.5 hours and I was able to get some work done while I waited as well. Since this was my first time purchasing my own car, I had to get completely new insurance and a license plate, in addition to all the other things involved with purchasing a new car, so this was incredibly fast. While I had already had extremely positive experiences with the service department in the past, this was my first time interacting with sales staff, and they were just as wonderful! In particular, I worked with Jeff, who did not have any of the negative qualities often found in car sales personnel. I did not need to negotiate because they gave me a great deal on the purchase of my new car and the trade in value of my old car. I never felt pressured into anything I did not want, and overall did not get the "slimy" feel I usually do when purchasing a car. They are very honest and upfront about everything and made sure my new car had gas and new oil before I drove off. Overall, I will miss taking my car here for service. I almost wish I had purchased another Honda because of how great the staff is (but I do love my Benz!). Thank you Germain for the many years of exceptional service and a great purchasing experience! You are all superstars! More

Excellent Experience Evan was excellent! My partner and I came in unsure of what vehicle make we wanted to buy. Evan was patient with us during the entire process and was Evan was excellent! My partner and I came in unsure of what vehicle make we wanted to buy. Evan was patient with us during the entire process and was never pushy at all. He was very professional and addressed all of our questions. We will definitely recommend Evan to friends/family in the future. Everyone else was also welcoming every time we came in. More

A fine experience through the entire process. All aspects handled well. My salesman, Luis, did a fine job. The Honda CRV I left with appears to be a solid and reliable vehicle. Honda improved th All aspects handled well. My salesman, Luis, did a fine job. The Honda CRV I left with appears to be a solid and reliable vehicle. Honda improved the appearance of the vehicle from past models as well. More

Easy and quick My first experience with this dealership was their service department which was wonderful & was the reason why I decided to give them a try for sales. My first experience with this dealership was their service department which was wonderful & was the reason why I decided to give them a try for sales. I had stopped in to begin discussing my end of lease options and received what I feel like was good advice from Bob about leasing again, so after thinking over my options, when I decided to purchase instead I didn’t hesitate to work with Bob again. I hate sitting in a dealership all day trying to make a deal so I arranged my own financing outside the dealership, emailed Bob & he was very happy to negotiate via email, answered all my questions and never tried to get me to come until the deal was pretty much a done deal. More

Efficient and Helpful I took in my 'gifted to me' 2007 Honda Civic for a passenger side airbag recall. They were available to take her, "Wiskers" (my vehicles name) immedi I took in my 'gifted to me' 2007 Honda Civic for a passenger side airbag recall. They were available to take her, "Wiskers" (my vehicles name) immediately. I had an oil change done elsewhere and was told there was a leak, but they weren't sure from where. So I asked Germain to investigate this and stated I needed Wiskers safe for me especially since winter was coming. The were efficient and helpful, keeping her overnight and got the job done well. Corrected an air conditioning issue and discovered she needed her brakes flushed and new fluid added. She runs wonderfully! I appreciate the kind way I was spoken to and the way information was explained to me. Thank you. More

We love our new certified pre-owned Honda Cr-V ! We had a great experience buying our Honda Cr-V. Evan was not pushy and we never felt we had to make an immediate decision. He let us test drive the We had a great experience buying our Honda Cr-V. Evan was not pushy and we never felt we had to make an immediate decision. He let us test drive the car for a while, made sure all our questions were answered and stood by his word. He went above and beyond to make sure we were happy customers. It was a very pleasurable experience and we look forward to servicing our new Honda at Germain. More