Germain Honda of Ann Arbor

Jeff Williams is wonderful! This is our 5th car that we've purchased from Jeff at this dealership. He's courteous, kind and thorough. We'll be back for car #6 when we need anot This is our 5th car that we've purchased from Jeff at this dealership. He's courteous, kind and thorough. We'll be back for car #6 when we need another Honda. More

Easy Peezy Lemon Breezy Without a doubt the best car buying experience ever. This is the third Honda we have purchased from Germain Honda and the second with Evan Carrier as Without a doubt the best car buying experience ever. This is the third Honda we have purchased from Germain Honda and the second with Evan Carrier as out sales agent. Start to finish, we were done in an hour. Working with Evan for the entire process was stress free. The vehicle I wanted was not on the lot, however they located it and had it within three days. Can't say enough good about the experience. I would recommend Germain Honda (and I have) to anyone shopping for a new vehicle. I would recommend Evan Carrier to everyone as well. A very personable and professional gentleman. I look forward to do business with him again. Evan you get 12 stars!!! More

Review of Kent Hepler We bought a car from Kent Hepler in 2007 and when we decided to get a new car, after a lot of research and having gone to other car manufacturers, we We bought a car from Kent Hepler in 2007 and when we decided to get a new car, after a lot of research and having gone to other car manufacturers, we went back to Germain Honda and looked up Kent specifically. He is very easy to work with, not high pressure at all, a complete gentleman, completely familiar with the car inventory, knows all the tricks about using the car and teaches them very effectively. When our lease is up in three years, more than likely we'll look up Kent again More

Excited about my new car Very informative, and reliable service. I am not experienced in financing cars. I felt the service was very professional, and worth the money. I would Very informative, and reliable service. I am not experienced in financing cars. I felt the service was very professional, and worth the money. I would purchase another car through this dealership, and with these representatives. I only wish they offered a complimentary oil change. More

Excellent individual service Evan Carrier provided with me with excellent customer service from the beginning of my search to the end of my purchase. Evan was extremely accommoda Evan Carrier provided with me with excellent customer service from the beginning of my search to the end of my purchase. Evan was extremely accommodating, thoughtful, and receptive to working as hard as possible within the parameters I set. I feel that Evan and the crew at Germain went above and beyond to take the stress out of purchasing and ensure that my experience before and after were enjoyable. I would highly recommend Evan and Germain Honda to anyone in need of a new or used car. This will be my first stop for all future purchases. More

I love the Express Service lane Used the Express Service lane. Got in quickly, Service was completed quickly, meanwhile my 2-yr old grandson & I enjoyed the playroom. I have neede Used the Express Service lane. Got in quickly, Service was completed quickly, meanwhile my 2-yr old grandson & I enjoyed the playroom. I have needed minor services while traveling in the past. Been to dealers who don’t have an express lane. One took 3/4 day, with an appointment, to complete a fairly minor scheduled service. Another couldn’t fit me in to change a burned-out headlight. Both times I was wishing I was home so I could have used the Express Service lane at Germain Honda!! More

Cody was not helpful I brought my car in for repairs and when I picked it up more issues were broken. I called Cody and when I told him what happened he talked to me like I brought my car in for repairs and when I picked it up more issues were broken. I called Cody and when I told him what happened he talked to me like I was the biggest idiot on the face of the Earth and that nothing they did could have possibly done anything. I have bought new cars from Germain and brought for repair but I will never be back after the way Cody spoke to me. I can't wait for this lease to be over to return this CRV. I also was planning to buy a new car this weekend and was going to get an accord from Germain, but I will not be doing that after the way Cody talked to me. More

Service department crushing it The service department at Germain is always fast and nice and friendly. This past time there was a minor issue with my windshield wipers and they were The service department at Germain is always fast and nice and friendly. This past time there was a minor issue with my windshield wipers and they were all very nice handling it and gave me a free oil change coupon for my (super minor) troubles. More

Outstanding experience I have never before submitted a review for a car dealership simply because I have always walked away from purchasing a car with some degree of feeling I have never before submitted a review for a car dealership simply because I have always walked away from purchasing a car with some degree of feeling I have been "played" by the sales person. As in it's never felt like a win-win for us both (I get a good car, s/he makes some money; we're all happy). However, today was such the opposite experience, I'm excited to share about it! I HATE having to purchase vehicles because I feel like they're just trying to eek money out of me at every turn - but today - for the first time ever - things were different. First, I read on their website "non-commissioned staff - no sales pressure" and I was immediately interested in taking a look. Next, I used the CHAT function to connect with Evan who was quickly responsive and helpful. Finally, I went into the dealership, shared what I was interested in, what my price point needed to be and got to work with Evan to find a win-win situation. About 2.5 hours later, I walked out with the vehicle I had my eye on, at the price I expected and could afford and man, was I relieved and happy! It could have been a quicker process except that I took long test drives, checked out all the functions and controls and reviewed all the maintenance and Car Fax docs. I was never rushed or pressured in any way. The non-commission sales design won me over. The fact that Evan has been an employee there for 8 years and counting and that he openly said his goal is to create a repeat, long term relationship over several cars by making me happy, was also very important to my peace of mind. I've worked with other local dealerships that have new sales people every time I go in so there's no incentive to make me happy with my purchase. I can imagine returning to Germain from here on out. They redefined the car buying experience for me today and I will never return to the commissioned based places ever again. I'm so appreciative of having finally had a good car-buying experience. Thank you, Evan! Thank you, Germain! More

Great customer service I had a great experience purchasing my CRV recently. Evan Carrier was friendly, efficient, knowledgable and thoughtful. I enjoyed working with him and I had a great experience purchasing my CRV recently. Evan Carrier was friendly, efficient, knowledgable and thoughtful. I enjoyed working with him and the whole team at Germain. More