Germain Honda of Ann Arbor

Great Service....Made our old car just like new! This dealership was easy to work with and had a shuttle that took me back and forth to my home while the war was being serviced. The only complaint i This dealership was easy to work with and had a shuttle that took me back and forth to my home while the war was being serviced. The only complaint is that they asked for permission to wash the car (because there was a crack in the windshield), and then they didn't wash it. Oh well. I had been waiting for 2 days for the weather to clear up so I could have it washed, so I was disappointed. More

Excellent service Mr Williams provided excellent service to me and to my family. He is very knowledgeable and answered all of our questions about the hybrids we were in Mr Williams provided excellent service to me and to my family. He is very knowledgeable and answered all of our questions about the hybrids we were interested in. He helped make the purchase go quickly and smoothly. More

Jeff Williams-professional, personable, knowlegable Jeff Williams knew the vehicle line, interviewed me on car choices/features, made suggestions, and answered questions. We test drove, he explained al Jeff Williams knew the vehicle line, interviewed me on car choices/features, made suggestions, and answered questions. We test drove, he explained all systems. He had my car evaluated for trade-in and gave me a price. He was friendly, transactional and clearly takes pride in his work, the dealership and Honda automobiles. It was a pleasant experience and I recommend him. More

Traded vehicles Had a great experience at Germain! Very happy with the deal we worked out. It was a very easy process and everything was explained in detail. Real Had a great experience at Germain! Very happy with the deal we worked out. It was a very easy process and everything was explained in detail. Really appreciate the excellent customer service! This is the second vehicle purchased from Jeff at this dealership. Highly recommend Jeff and Germain! More

Purchase of a new vehicle Brock Bachelder was the sales executive we worked with, he helped with our new purchase seamlessly. We know what we are getting already and came in f Brock Bachelder was the sales executive we worked with, he helped with our new purchase seamlessly. We know what we are getting already and came in for test drive. The deal is complete, traded in our old vehicle and drove home the new car. More

UPDATE The first review I wrote was true and it's taken me a minute to get back on. I first gave this dealership five stars. However while they where frien The first review I wrote was true and it's taken me a minute to get back on. I first gave this dealership five stars. However while they where friendly until I bought the car. Cash out the door. They made a mistake. Which ended up costing me money and time. The dealership forgot to put the numbers on my paper work. So my daughter who had a road test the next morning couldn't take it and I still had to pay for the road test. Then I went to sit in the S.O.S for hours and they wouldn't give me my tags. So I had to drive the hour out of my way to go get the right paperwork. They promised me they would refund the money for the road test. Not my time or anything but hey you can't get back the hours. But nothing no check came. I called about three times before I figured out they were not going to refund that money. The waste of time and money and hardship wasn't worth the hassle of driving that far to buy a car in the first place. So yes if you want friendly service until you give them the money, then yes go to Germain Honda. If you want honest service, then I would find another dealership. I went to several dealerships before I found Germain Honda. I bought a used Subaru Forester. My sales women Kay. Actually took the time to drive the car around before showing it to me. She wanted to be able to answer any questions I had about the car. From my first phone call until I walked out the door everyone was friendly. They answered every question. The finance person Jerome worked with my budget so I got what I needed and wanted. I would recommend this dealership to anyone. The hour drive was worth the trip. More

Amazing Experience I worked with Jeff Williams. He made the entire purchasing process amazing - from start to finish. He took me for several test drives, helped me weigh I worked with Jeff Williams. He made the entire purchasing process amazing - from start to finish. He took me for several test drives, helped me weigh my options and gave me clear and precise information that helped me to make my decision. Never once pressured me into anything, but rather laid out the facts and details for each car. Very knowledgeable in the product and made the decision easy. He answered all my questions and made the whole experience seamless. Thanks Jeff! More

Excellent car-buying experience I recently purchased a 2015 Honda CR-V from Germain Honda and the buying experience, from first contact with the receptionist to driving the car off t I recently purchased a 2015 Honda CR-V from Germain Honda and the buying experience, from first contact with the receptionist to driving the car off the lot was, truly excellent. I could not have asked for a better experience. Truly 5 stars. The dealer I worked with, Jeff Williams, was friendly, professional and very knowledgeable, and he was upfront every step of the way. I felt I was being respected and listened to and that Jeff was committed to getting me the best deal possible. I'll say this: before coming to Germain, I had been in conversations with another car dealership in Ann Arbor, the one from which I had purchased my previous vehicle, as a matter of fact, but the sales staff there was clearly playing games, making a series of insultingly low offers for my trade and running me through office after after office, pitch after pitch, leaving me exhausted and frustrated. However, at Germain, it was clear from the outset that Jeff and the staff were committed to being honest, direct and helpful. Most importantly, the CR-V is a fantastic vehicle and I'm very happy with the purchase. Jeff was attentive and a pleasure to work with, getting me an extra value for my trade. What's more, I really appreciated Jeff taking the extra time to help me sync my phone to my new car's system and walking me through the features before I drove off the lot. Thanks, Jeff. Thanks, Germain. This is what the car buying experience should be. The next time I'm in the market for a vehicle, I will definitely return to Germain. More

Fantastic experience ! Germain and Evan Rock As usual the whole experience was awesome, Evan Carrier took great care of me and we all know HONDA produces great products but its people like Evan t As usual the whole experience was awesome, Evan Carrier took great care of me and we all know HONDA produces great products but its people like Evan that make you want to come to Germain Honda and buy it. He treats you like family and builds a trust to come back again and again. This is my second purchase from your dealership and I have been given 5 star care and treatment. Cheers and thanks for making this awesome event in my life even more memorable 👍 More

Luis Downey , Salesman. Luis Downey is an exceptional salesman. He was open, friendly and above all adaptable. He answered all our questions and in some cases he pointed ou Luis Downey is an exceptional salesman. He was open, friendly and above all adaptable. He answered all our questions and in some cases he pointed out the details on the car that directly related to the question. The main reason we ave giving Luis the highest rating is he understands that some purposed buyers not only need verbal details but need visual details as well. Larry & Judy Couzens More