Germain Honda of Ann Arbor

Buying CRV experience From start to finish, Mitch Hardcastle (and Jerome), was the ideal salesman. Answered all questions thoroughly and helped us with our orientation to a From start to finish, Mitch Hardcastle (and Jerome), was the ideal salesman. Answered all questions thoroughly and helped us with our orientation to all of the features of our new car. We highly recommend Mitch to anyone interested in buying a Honda. dave and vickie More

Rude 11/5/19 around 4:30 I went into have my car serviced because my car's TPMS light came on. It's only the second time I'd been there for service so I'm still not sure how t I went into have my car serviced because my car's TPMS light came on. It's only the second time I'd been there for service so I'm still not sure how the flow pulling in works. There are only 3 people at the desks to my right when I pull in. 1st person looks as though he may be finishing up, looks up but continues working. 2nd person is on the phone. The 3rd person looks to be at the last desk & doesn't look busy, so I pull forward to him. My window is up, but I make eye contact & ask if I've pulled forward enough. He w/ discuss & irritation says I don't know what your here for! So I repeat myself, as does he. So I say it again, this time w/ the window down. He finally gets up, but still repeats himself. So I tell him again why I'm here & he's like yah. Your fine. I'll send someone over. A nice young man comes and puts air in my tries while I see, I believe it's Moreno discussing me to his coworkers. As the person got to my problem tire he pointed out to one of his coworkers, a very tall man, he tells him I need a new tire. The person putting air in must of asked if he was going to do it, because he batting his hand at him & turned away. He proceeds to turn around & say, "Put some air in it & tell her to keep an eye on it." The young man did & sent me on my way. I'm sorry that I'm unfamiliar w/procedure when pulling into the service bay, but I don't feel that's any reason to be rude. I'm sorry if I missed the sign that states what it is that I'm suppose to do. Maybe the person that eventually came to my door wasn't feeling well like me...idk. I also think that if there wasn't time available for me to get my car fixed or if priority is given to those that actually purchased their vehicles there then that should have been stated. Because the rudeness & lack of service is not acceptable. To send someone out on the HYW w/a faulty tire isn't kind. I obviously don't know how things work at your service center, but I'd like to think a little customer service/ instruction would help us all out. PS it was a nail. It was plugged and I was sent on my way. More

We primarily worked with Jay Riggins, who was an absolute pleasure to do business with. We were able to get in the vehicle we wanted, at the price we wanted, and got a fair deal for our trade in vehicles. Th pleasure to do business with. We were able to get in the vehicle we wanted, at the price we wanted, and got a fair deal for our trade in vehicles. The service was warm, personal, and made the whole process and incredibly easy! Jay and Evan get 5/5 for great professional service! More

New Car Buying Experience This past week I drove away in a 2019 Honda CR-V. Our fourth car purchased at this dealership. Jeff Williams was knowledgeable, friendly, experience This past week I drove away in a 2019 Honda CR-V. Our fourth car purchased at this dealership. Jeff Williams was knowledgeable, friendly, experienced (been there 20 years!) and not pushy. He knows his stuff in explaining every detail about my new car when I picked it up. Jerome was helpful with the paperwork and made it easy. The service department has always been top notch. In our opinion this is the best dealership in Ann Arbor! More

great experience at Germain Cars We just purchased a certified pre-owned Honda and had a great experience with Sales Consultant Jeff Williams. He was knowledgeable about all the car We just purchased a certified pre-owned Honda and had a great experience with Sales Consultant Jeff Williams. He was knowledgeable about all the car choices on the lot that fit our requirements and wishes. He was helpful and not pushy. Finance guy Jerome Pardue expertly led us through all the steps to close the deal. We were able to choose a car quickly and finish the sales work quickly, with Germain Honda taking care of all the paperwork. We have already recommended Germain Cars to two friends who are looking for new/used cars. When we picked up the car it had been washed and filled with gas--an unexpected, thoughtful gesture. More

excellent experience My car broke down and was towed to Germain Honda. The service rep, Andy, gave me a car to use until he could assess the damage to my car. The transm My car broke down and was towed to Germain Honda. The service rep, Andy, gave me a car to use until he could assess the damage to my car. The transmission went out in my car and I decided to buy a new car instead of fixing it. Jeff helped me with getting a new CR-V, a car I was looking at for a few months. He got me into my new car in less than a day. Everyone was very friendly and very helpful. I will be back. More

My Honda HR-V Buying Experience I was shopping for a new vehicle with better cargo space. Found the Honda HR-V which meets and exceeds my search for improved tech and safety feature I was shopping for a new vehicle with better cargo space. Found the Honda HR-V which meets and exceeds my search for improved tech and safety features. Jason S., our Sales Consultant, made the car buying process friendly, easy and efficient. My questions were answered thoroughly and the Sales Staff were very professional. I have had great vehicle buying & service experiences with Germain Honda over the past few years and recommend this dealership! More

Nice place to purchase a vehicle Had a great experience working with Shak - a kind person eager to help his customers. Jerome also made closing the deal painless. Thanks so much for Had a great experience working with Shak - a kind person eager to help his customers. Jerome also made closing the deal painless. Thanks so much for all your help! More

Excellent Experience Great Customer service, Shak, (sales associate) Chris (finance adviser) Jerome (sales manager) all of these people went above and beyond to see to it Great Customer service, Shak, (sales associate) Chris (finance adviser) Jerome (sales manager) all of these people went above and beyond to see to it that we were satisfied More

Complete satisfaction on new purchase of Honda Odyssey EXL I would really thankyou Corey, the sales Manager for clearing out the miscommunication we had earlier. I really appreciate Corey for going extra mile I would really thankyou Corey, the sales Manager for clearing out the miscommunication we had earlier. I really appreciate Corey for going extra mile and extending his support. I am really happy for the purchase and service provided by Corey and Team. I would definitely recommend this dealer. More